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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: TMHKR on January 09, 2011, 11:09:51 PM

Title: Constant PC restart after Avast 5 Free program update
Post by: TMHKR on January 09, 2011, 11:09:51 PM: Hi there, I had a strange problem with Avast today.

After I updated Avast 5 Free to version 5.1.864, the program asked me to reboot Windows, and I clicked "Yes". After Windows XP boot screen, the standard blue "welcome" screen didn't appear - the computer just restarted itself, again, and again, indefinitely. Then I entered the Safe Mode, and disabled all Avast services in MSConfig. That didn't solve the problem, so I uninstalled Avast - the problem was solved. Any explanation on this? :-\
Title: Re: Constant PC restart after Avast 5 Free program update
Post by: schmidthouse on January 09, 2011, 11:18:02 PM: Quote from: TMHKR on January 09, 2011, 11:09:51 PM
Hi there, I had a strange problem with Avast today.

After I updated Avast 5 Free to version 5.1.864, the program asked me to reboot Windows, and I clicked "Yes". After Windows XP boot screen, the standard blue "welcome" screen didn't appear - the computer just restarted itself, again, and again, indefinitely. Then I entered the Safe Mode, and disabled all Avast services in MSConfig. That didn't solve the problem, so I uninstalled Avast - the problem was solved. Any explanation on this? :-\

Try latest version of Avast. 5.1.874 it has a number of fixes for .864

Free AV: http://files.avast.com/files/beta/5.0.874/setup_av_free.exe (http://files.avast.com/files/beta/5.0.874/setup_av_free.exe)

Isuggest uninstall .864 via Add and Remove Programs and install .874 Clean from installer :)
Title: Re: Constant PC restart after Avast 5 Free program update
Post by: TMHKR on January 09, 2011, 11:22:52 PM: .874? Then why Avast update offered me only .864, and reports it as "up to date"?
Title: Re: Constant PC restart after Avast 5 Free program update
Post by: Silk0 on January 09, 2011, 11:25:52 PM: .874 is a pre-release (kinda like a beta) version..

The update from GUI of version .864 to .874 it's not available. (see reason above)
Title: Re: Constant PC restart after Avast 5 Free program update
Post by: Rednose on January 09, 2011, 11:29:40 PM: Yes, Pre-Release builds are for testing purposes. Such builds are never offered with Avast! update ;)

Greetz, Red.
Title: Re: Constant PC restart after Avast 5 Free program update
Post by: DavidR on January 09, 2011, 11:31:46 PM: Because 5.1.874 is a pre-release build for those who are experiencing certain problems with 5.1.864, it is effectively a fix that you can try to see if it resolves your problem. It isn't currently available on the regular program update path.

See http://forum.avast.com/index.php?topic=68927.0 (http://forum.avast.com/index.php?topic=68927.0) for more information.
Title: Re: Constant PC restart after Avast 5 Free program update
Post by: TMHKR on January 09, 2011, 11:32:24 PM: Thanks, I just found the downloads for .874 version... But since I've solved the problem with PC restarting, I'll keep .864 to see how long will it last :) Thanks anyway!
Title: Re: Constant PC restart after Avast 5 Free program update
Post by: schmidthouse on January 09, 2011, 11:38:34 PM: Quote from: TMHKR on January 09, 2011, 11:32:24 PM
Thanks, I just found the downloads for .874 version... But since I've solved the problem with PC restarting, I'll keep .864 to see how long will it last :) Thanks anyway!

.874 was included in my original post ???
In any case good luck with your decision. :)