Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: stmckin on August 27, 2004, 08:16:27 PM

Title: 08/27 virus def incorrect
Post by: stmckin on August 27, 2004, 08:16:27 PM

identifies whserver.exe in Tradestation 8 build 1531 as a trojan incorrectly and won't allow software to run.  Adding tradestation to the exclusions list does not fix.  see www.tradestation.com

This is a fatal error against a major stock trading software, please fix.

Thanks

Title: Re:08/27 virus def incorrect
Post by: Eddy on August 27, 2004, 08:31:22 PM

Please send the file in a password protected zip to virus@avast.com
Put in the email that you found it is a false positive, as what it is detected exactly and don't forget to mention the pasword in the email

Title: Re:08/27 virus def incorrect
Post by: DBissett on August 27, 2004, 11:31:56 PM

Ditto here....I posted an inquiry about this virus message to start another thread.  Avast stopped me from trading all day today and I tried endless attempts to eradicate the supposed virus infection.  I never heard of false positives before in antivirus software.  Avast, please fix this ASAP.  I can't operate without a scanner but I can't use Avast either until this is fixed and will have to get a different product.

Dave

Title: Re:08/27 virus def incorrect
Post by: Eddy on August 27, 2004, 11:35:19 PM

False positives are not something new. All av software has it from time to time. But at least Alwil is not denying it and publicly (in this board) talks about it. That is one of the things I like. They are not trying to hide it, they talk about it, listen to the users and solve the problem ;D

Title: Re:08/27 virus def incorrect
Post by: whocares on August 28, 2004, 12:15:24 AM

you should Exclude the relevant file(s) in both
avast main/OnDemand-Scanner as well as in its
Resident Shield/On-Access-Scanner..
-> then you should be able to use it..
(admin-login is probably required..)

Also please see user's FAQ in OffTopic forum if settings don't remain.. ;)

Title: Re:08/27 virus def incorrect
Post by: Jlo on August 28, 2004, 01:17:36 AM

Hi,

Virus database just been updated again (twice on 27th August) so I am guessing they may have fixed the false detection.

Try scanning the file again?

Cheers

Jlo