Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: raven92 on January 12, 2011, 12:44:22 AM
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Avast Free Antivirus ver 5.0.677 gives "cannot connect to server" error when attempting to update virus definitions.
Are virus definition updates still available for this version?
I've tried the following:
-doublechecked internet connection fuction - browser and all software accessing internet just fine
-then, doublechecked that avast was granted full internet access in firewall software
-then, turned firewall software completely off, just to ensure it wasn't blocking avast
-then, tried repairing avast through the control panel >> add/remove software
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Sure, the updates are available.
Was it a temporary glitch?
Which firewall do you use? Is avast.setup allowed to connect?
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Resolved
I uninstalled Ashampoo Firewall (piece of crap) and installed Safety.Net Firewall. Ashampoo, even when completely disabled, was blocking Avast from connecting to update server.
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Yes, unfortunately even when disabled some firewalls load low level drivers and they may well still have an impact.
We have seen this a lot with the ashampoo firewall in the forums.
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I am using Windows 7. I installed Avast Free Antivirus 6.0.1203 three days ago. I am not able to update the antivirus, each time I click on update it gives me this error message "Cannot connect to server......Cannot connect to II002.avast.com (208.111.160.6:80)". I have included avast in the list of programs that firewall should allow to access the internet. I tried switching off my firewall in order to do the update but it didn't work.... Also, I cannot register the Avast antivirus I have installed..
I really need help.
Thanx
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Sure, the updates are available.
Was it a temporary glitch?
Which firewall do you use? Is avast.setup allowed to connect?
I don't know how to draw your attention to my problem so I decided to use this medium. I am using Windows 7. I installed Avast Free Antivirus 6.0.1203 three days ago. I am not able to update the antivirus, each time I click on update it gives me this error message "Cannot connect to server......Cannot connect to II002.avast.com (208.111.160.6:80)". I have included avast in the list of programs that firewall should allow to access the internet. I tried switching off my firewall in order to do the update but it didn't work.... Is there something i need to do????
I really need help.
Thanx
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I am using Windows 7. I installed Avast Free Antivirus 6.0.1203 three days ago. I am not able to update the antivirus, each time I click on update it gives me this error message "Cannot connect to server......Cannot connect to II002.avast.com (208.111.160.6:80)". I have included avast in the list of programs that firewall should allow to access the internet. I tried switching off my firewall in order to do the update but it didn't work.... Also, I cannot register the Avast antivirus I have installed..
I really need help.
Thanx
@sunset21123,
Please stop posting "everywhere". Had you simply open a new topic, you would had received your answer by now.
Try Avast main GUI -> Settings -> Updates -> "Direct connection (no proxy)".
If that doesn't work, please do NOT answer in any old topic. Open a new topic for your issue.
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After changing my proxy server settings to (Direct Connection), I was able to update Avast Free Antivirus 6.0.1203 successfully. Sincerely speaking, this is my first time using a forum, and also new to avast hence i hope you understand... I wont post everywhere.
thanx.