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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Pyoko on January 21, 2011, 07:55:09 PM

Title: 5.1.889 causes problems with PowerDVD
Post by: Pyoko on January 21, 2011, 07:55:09 PM: I updated Avast to 5.1.889 and the update causes some kind of problem or conflict with PowerDVD, making it unusable.

When starting up PowerDVD I get a message saying CLHelper.exe has crashed. CLHelper.exe is some kind of loader or something that runs whenever you start PowerDVD and is a vital part of the application. After bypassing the message PowerDVD does start and looks OK at first glance, but it's missing important features, and basically nothing works properly.

I've tried PowerDVD versions 7 Ultra and 10 Ultra, and it's the same problem on both.

I've also uninstalled and reinstalled the latest Avast update and confirmed that Avast is the cause. Disabling the shields doesn't help either, as long as 5.1.889 is installed, CLHelper.exe will always crash.

I am using the Free edition of Avast on Windows XP SP3 32-bit.

Hope you can look into this, as I now have to choose between being able to play Blu-rays or having virus protection.

Thank you.
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: Lisandro on January 21, 2011, 07:59:09 PM: I haven't my PowerDVD on the last version. Updating now to test it...
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: Pyoko on January 21, 2011, 08:44:27 PM: To clarify, with PowerDVD 7 CLHelper crashes immediately upon start-up and neither Blu-rays nor DVDs play. With PowerDVD 10 everything seems fine at first, and it can even play DVDs, but CLHelper starts, and then crashes, when trying to play Blu-rays.
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: Lisandro on January 22, 2011, 12:54:53 AM: My "latest" version is 8. Maybe because I'm using a Dell notebook and this is the latest version I can upgrade.
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: laguna_b on January 30, 2011, 12:40:55 AM: I have the exact same problem with PowerDVD 8 that began about a week ago. CLHelepr.exe crashes and PDVD will not run. I did a fresh XP install with ONLY PDVD and Avast. The same problem occurred. Disabling Avast did not fix the problem. Uninstalling Avast was required. Aviva has the same problem but you can partially disable some functionality. see this thread: http://forum.cyberlink.com/forum/posts/list/15/14547.page

AVAST needs to find the problem and update to fix it!
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: laguna_b on January 30, 2011, 03:42:24 AM: We may have found the offending file:"C:\Program Files\CyberLink\PowerDVD8\VideoFilter\cldorz.dll";
"Trojan horse PSW.Ldpinch.ADYW";
"Moved to Virus Vault"

We tried AVG anti-Virus and it spotted this file.
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: Dwarden on January 30, 2011, 06:37:34 PM: Quote from: laguna_b on January 30, 2011, 03:42:24 AM
We may have found the offending file:"C:\Program Files\CyberLink\PowerDVD8\VideoFilter\cldorz.dll";
"Trojan horse PSW.Ldpinch.ADYW";
"Moved to Virus Vault"

We tried AVG anti-Virus and it spotted this file.

it would be wise to send this file to Avast team for analysis ... (compressed in archive)
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: laguna_b on January 30, 2011, 09:17:17 PM: I submitted a ticket...... Hopefully this will be resolved and I can re-install Avast.
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: ManiacDC on February 06, 2011, 02:44:33 PM: I'm getting this same error, Avast 5.1889, definitions 110206-0.
Title: Re: 5.1.889 causes problems with PowerDVD
Post by: laguna_b on February 06, 2011, 04:48:15 PM: We uninstalled Avast and now running fine with AVG.