Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: danhi on January 26, 2011, 04:58:30 PM

Title: 403 - Forbidden when trying to update registration
Post by: danhi on January 26, 2011, 04:58:30 PM

My registration is due to expire in 6 days, so I click on the register now button and I get a 403 - Forbidden.  Is there a problem with the server?

Dan

Title: Re: 403 - Forbidden when trying to update registration
Post by: swarnava on January 26, 2011, 05:02:45 PM

Which version of avast are you using? Try after sometimes. I think avast upgrade their server

Title: Re: 403 - Forbidden when trying to update registration
Post by: danhi on January 26, 2011, 06:16:04 PM

I'm using version 5, and I'm still getting the error.

Title: Re: 403 - Forbidden when trying to update registration
Post by: swarnava on January 26, 2011, 06:34:03 PM

Exact version i mean 5.0.677 or 5.1.889?

Title: Re: 403 - Forbidden when trying to update registration
Post by: danhi on January 26, 2011, 07:07:53 PM

5.0.3.77

Title: Re: 403 - Forbidden when trying to update registration
Post by: Onix on January 26, 2011, 07:47:43 PM

Never heard about such version ;D The last version is 5.1.889 (http://forum.avast.com/index.php?topic=69305.0)

Title: Re: 403 - Forbidden when trying to update registration
Post by: danhi on January 26, 2011, 08:47:59 PM

That's the version that it shows on about avast page for program version.  When I check for updates it says it's current.  I'm running on XP if that matters.

Title: Re: 403 - Forbidden when trying to update registration
Post by: swarnava on January 26, 2011, 09:11:15 PM

I suggest an installation from scratch and install our latest version:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

Title: Re: 403 - Forbidden when trying to update registration
Post by: danhi on January 26, 2011, 09:31:16 PM

That took care of the problem.

Thanks,

Dan

Title: Re: 403 - Forbidden when trying to update registration
Post by: spg SCOTT on January 26, 2011, 09:52:02 PM

IIRC 5.0.377 was one of the first avast 5 builds...