Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dalchina on January 26, 2011, 06:34:39 PM

Title: Avast (GUI) crashes sometimes on resume from sleep (VISTA)
Post by: dalchina on January 26, 2011, 06:34:39 PM

Hi, I've noticed this enough times to think it's worth posting..

Faulting application AvastUI.exe, version 5.1.889.0, time stamp 0x4d2ebb9b, faulting module shldlgs.dll, version 7.0.0.0, time stamp 0x2a425e19, exception code 0xc0000005, fault offset 0x00001c41,
process id 0xbdc, application start time 0x01cbbd1f17157870.

(from the event log).

-I've not checked to see if it's always a similar message..
I did a quick search on sleep and resume here; saw nothing obvious but there were a lot of results so this may have been answered..sorry if so..

Thanks! DL

Title: Re: Avast (GUI) crashes sometimes on resume from sleep (VISTA)
Post by: dalchina on April 26, 2011, 11:52:47 AM

Hi, this just happened (yet again). Does anyone hve any clues?

Thanks! dalchina

Title: Re: Avast (GUI) crashes sometimes on resume from sleep (VISTA)
Post by: Zyndstoff (aka Steven Gail) on April 26, 2011, 11:56:28 AM

No clue, but the advice to update the program to the current version 6.0.1091.

Title: Re: Avast (GUI) crashes sometimes on resume from sleep (VISTA)
Post by: DavidCo on April 26, 2011, 12:12:54 PM

Do you have shell toys installed?

Title: Re: Avast (GUI) crashes sometimes on resume from sleep (VISTA)
Post by: dalchina on April 26, 2011, 12:56:56 PM

Hi DavidCo - appreciate the reply..

yes, I do..  I was thinking it might be some sort of conflict, binary chop id problem via msconfig..

but thought I'd ask here first as that would be so awkward to do as it's an erratic problem.

Title: Re: Avast (GUI) crashes sometimes on resume from sleep (VISTA)
Post by: DavidCo on April 26, 2011, 01:42:58 PM

Is it still folder based, just thinking that if so a back-up/uninstall would be reasonably easy

Title: Re: Avast (GUI) crashes sometimes on resume from sleep (VISTA)
Post by: dalchina on April 26, 2011, 01:50:14 PM

Uninstall shelltoys?  - sure, possible..  I most often use it for quick access to folders in the few dialogue boxes where Fileboxextender added buttons aren't available.

Or I could just stop it launching with Autoruns..

Any reason to suspect shelltoys?  Thanks..