Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Ambro on February 06, 2011, 06:36:22 PM
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Hi to all of you,
I am running windows 7 32 bit with Avast free last updated version ...
I am not able to remove " rdprefmp.sys " from my PC.
I did follow all the Avast instruction for several time but without any success.
Any help for me ?
Thanks in advance.
regards,
Ambro
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RDP Reflector Driver Miniport
Why do you wish to remove it ?
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I will like to remove it because Avast is telling me that it is infected. Avast propose to me to delete....
Thanks
Ambro
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Does it state what the infection is ?
Please read carefully and follow these steps.
- Download TDSSKiller (http://support.kaspersky.com/downloads/utils/tdsskiller.zip) and save it to your Desktop.
- Extract its contents to your desktop.
- Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
(http://i466.photobucket.com/albums/rr21/JSntgRvr/TDSSKillermain.png)
- If an infected file is detected, the default action will be Cure, click on Continue.
(http://i466.photobucket.com/albums/rr21/JSntgRvr/TDSSKillerMal-1.png)
- If a suspicious file is detected, the default action will be Skip, click on Continue.
(http://i466.photobucket.com/albums/rr21/JSntgRvr/TDSSKillerSuspicious.png)
- It may ask you to reboot the computer to complete the process. Click on Reboot Now.
(http://i466.photobucket.com/albums/rr21/JSntgRvr/TDSSKillerCompleted.png)
- If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
- If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
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Thanks a lot,
problem solved.
regards,
Ambrogio
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If you can conclude the instructions essexboy gave and attach the TDSSKiller log.