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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Bearsong on February 20, 2011, 12:03:28 AM

Title: Avast! 5/Windows 2000 installation failure
Post by: Bearsong on February 20, 2011, 12:03:28 AM
Greetings,

Uninstalled McAfee-the-hog which immediately improved life.  Have run a registry cleaner and Malwarebytes as a precaution; both come up fine (but am going to run them again after I post this query). Have plenty of room for installation.

Installation appears to go fine and then at the end it says it failed. The folder is created but is empty.  My first guess is the exe did not download properly, second guess is McAfee has not yet left the building.  Any advice?

Log is attached as text file.

Many thanks ahead of time and I confess I wonder about y'all with that most interesting Animal Farm search example....  :D
Title: Re: Avast! 5/Windows 2000 installation failure
Post by: essexboy on February 20, 2011, 12:07:37 AM
Quote
19.02.2011 17:49:35 package: IsFullOkay: setif_ais-379.vpx - not okay (doesn't exist)
19.02.2011 17:49:35 package: IsFullOkay: setif_ais-379.vpx - not okay (doesn't exist)
19.02.2011 17:49:35 package: SetFullAsMarked: Package setif_ais set to 1
19.02.2011 17:49:35 package: IsFullOkay: setup_ais-379.vpx - not okay (doesn't exist)
19.02.2011 17:49:35 package: IsFullOkay: setup_ais-379.vpx - not okay (doesn't exist)
19.02.2011 17:49:35 package: SetFullAsMarked: Package setup_ais set to 1
19.02.2011 17:49:35 package: IsFullOkay: ais_core-2a6.vpx - not okay (doesn't exist)
19.02.2011 17:49:35 package: IsFullOkay: ais_core-2a6.vpx - not okay (doesn't exist)

A lot of these would suggest a corrupt download

Get a fresh copy and try again
Title: Re: Avast! 5/Windows 2000 installation failure
Post by: Asyn on February 20, 2011, 12:09:59 AM
Quote from: essexboy on February 20, 2011, 12:07:37 AM
Get a fresh copy and try again

http://files.avast.com/iavs5x/setup_ais.exe
Title: Re: Avast! 5/Windows 2000 installation failure
Post by: Bearsong on February 20, 2011, 07:08:36 PM
Many thanks. I will do just that.
Title: Re: Avast! 5/Windows 2000 installation failure
Post by: SafeSurf on February 21, 2011, 07:34:02 AM
Just in case McAfee still doesn't leave you alone, here are some links to help:

Also for direct download: http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe (http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe) and http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)

This article provides the steps to remove McAfee from the Security Center from your computer:
http://ts.mcafeehelp.com/faq3.asp?docid=71525 (http://ts.mcafeehelp.com/faq3.asp?docid=71525)

Reboot your machine after each uninstall step.

You might want to use a cleaner, like CCleaner Slim Build http://www.piriform.com/ccleaner/builds (http://www.piriform.com/ccleaner/builds) when you are done getting rid of your old AV.

After this, then try doing a clean install of Avast and see if this fixes your problem.