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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: B Trevathan on February 20, 2011, 01:32:15 AM

Title: I can't re-register
Post by: B Trevathan on February 20, 2011, 01:32:15 AM

I am having trouble re-registering Avast free antivirus version 5.1.889 It is telling me that I have just a few days left and when I click the "re-register now" button a box comes up and says "retrieving information, please wait..." but then after a few seconds the box closes and the expiration date does NOT change!

I have no trouble updated the virus definitions and the program version but I can't re-register. I'm using a Windows Vista laptop with service pack 2.


Computer: Windows Vista laptop

Avast free antivirus
Program version: 5.1.889
Virus definitions version: 110218-1

Title: Re: I can't re-register
Post by: Asyn on February 20, 2011, 01:44:40 AM

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=455#idt_04

Title: Re: I can't re-register
Post by: B Trevathan on February 20, 2011, 01:49:45 AM

Thanks for the reply.

I am already registered what I need is to RE-register.

when I click the "re-register now" button a box comes up and says "retrieving information, please wait..." but then after a few seconds the box closes and the expiration date does NOT change!

Title: Re: I can't re-register
Post by: Asyn on February 20, 2011, 01:54:26 AM

http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=459

Title: Links say nothing about RE-registering
Post by: B Trevathan on February 20, 2011, 02:11:47 AM

I'm sorry I must not be explaining my problem correctly, I am not needing to register, I am already registered, what I need is to do is RE-register.

All the links you have posted say nothing about RE-registering. I have recently re-registered another computer using Avast 5, but I am having trouble re-registering this computer.

Title: Re: Links say nothing about RE-registering
Post by: Asyn on February 20, 2011, 02:31:08 AM

Quote from: B Trevathan on February 20, 2011, 02:11:47 AM

...what I need is to do is RE-register.

Re-registering is the same procedure as registering for the free version.
If you have problems with the on-line registration, try the off-line registration.
All provided in reply# 3. ;)
asyn

Title: Seems like it should be two different things.
Post by: B Trevathan on February 20, 2011, 02:48:53 AM

Registering and Re-registering seems to me like it should be two different things, like I said in reply # 4 I have recently re-registered another computer and I did not have to register twice, all I did was just clicked the re-register now button, I didn't have to fill out any forms or anything. But oh well if that is what I have to do.

Thanks for the help.

Title: Re: Seems like it should be two different things.
Post by: scythe944 on February 20, 2011, 04:43:21 AM

Quote from: B Trevathan on February 20, 2011, 02:48:53 AM

Registering and Re-registering seems to me like it should be two different things, like I said in reply # 4 I have recently re-registered another computer and I did not have to register twice, all I did was just clicked the re-register now button, I didn't have to fill out any forms or anything. But oh well if that is what I have to do.

Thanks for the help.

No, at the end of your free subscription, you're just like a regular unregistered user again.  Just register and everything should be fine.

Title: Re: Seems like it should be two different things.
Post by: Asyn on February 20, 2011, 10:36:11 AM

Quote from: B Trevathan on February 20, 2011, 02:48:53 AM

Thanks for the help.

You're welcome..!
asyn