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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kcfan1969 on February 21, 2011, 07:15:12 AM

Title: Error : Cannot connect to server.
Post by: kcfan1969 on February 21, 2011, 07:15:12 AM

I have windows 2000. downloaded from cnet. everything worked great until I registered, after that the updates gave me that error message. I turned off my firewall and still can't update. any suggestions?

Title: Re: Error : Cannot connect to server.
Post by: SafeSurf on February 21, 2011, 07:26:52 AM

Hello kcfan1969,

Did you reboot your machine after you installed the software?

What version and product did you install?

How do you connect to the Internet?

Did you have a previous antivirus (AV) on this machine prior to Avast?

Title: Re: Error : Cannot connect to server.
Post by: kcfan1969 on February 21, 2011, 07:46:04 AM

Hi,
Yes I did re-boot
version 5.1.889
connect through a LAN
No previous versions

Title: Re: Error : Cannot connect to server.
Post by: SafeSurf on February 21, 2011, 07:56:14 AM

What is your firewall (FW)?  You state you turned it off.  Are you using anything now?

What is your OS, 32 or 64-bit?

Any other security software on this machine currently or in the past?