Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: swashbuckle on February 24, 2011, 04:24:48 PM
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One of my users *always* gets an alert from avast! when receiving any sort of email from one specific address. No one else gets an alert from this address's emails, and none of the supposedly infected attachments trigger anything on any other computer with any other antivirus. Is there a way to add this address to a whitelist for *scanning*? I see the option for spam but that doesn't seem to be at issue here (and didn't seem to have any effect).
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Hello,
send us (virus@avast.com) the attachement on which is avast! alerting to analyze. Put "False positive" to email subject.
Thank you,
Milos
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Thanks. I sent the attachment about six hours ago. Can I expect some sort of followup in the next few days, either here or by email?
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It's been about a month and a half and I haven't heard back yet. Client is still having issues.
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What exactly does the alert say?
Also, what version of avast! are we talking about?
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The alert says "Suspicious subject of message" and the subject is "PURCHASE_ORDER_<8 digit number>". This particular email was forwarded to multiple people and only this one user's Avast! raised an alert. The version is either 4.8 or 5, I can check and reply back.
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The alert says "Suspicious subject of message" and the subject is "PURCHASE_ORDER_<8 digit number>". This particular email was forwarded to multiple people and only this one user's Avast! raised an alert. The version is either 4.8 or 5, I can check and reply back.
Latest avast! version is 6.0.1091.
Tell them to update their avast (if possible)..!
And see, if the problem is solved.
asyn
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If the message says "suspicious something", it's not an ordinary detection, but rather the e-mail heuristics.
Doesn't the particular computer have a different setting of Mail Shield / Mail heuristics?
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Latest avast! version is 6.0.1091.
Tell them to update their avast (if possible)..!
And see, if the problem is solved.
asyn
http://www.avast.com/business
It looks like 4.8 is still being sold as the appropriate business edition. Or is Avast! selling licenses to 4.8 and then advising to upgrade to 6? That seems a bit odd.
If the message says "suspicious something", it's not an ordinary detection, but rather the e-mail heuristics.
Doesn't the particular computer have a different setting of Mail Shield / Mail heuristics?
Unless something popped up that the user accidentally clicked (for instance, "mark this email as spam?"), no settings have been changed. On the systems that I deal with regularly that run Avast! I never see such prompts.
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It looks like 4.8 is still being sold as the appropriate business edition. Or is Avast! selling licenses to 4.8 and then advising to upgrade to 6? That seems a bit odd.
Well, didn't know you were talking about business edition, as you posted this in the Free/Pro/Suite section of the forum. You're right about version 4.8 for business edition.
asyn
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The alert says "Suspicious subject of message" and the subject is "PURCHASE_ORDER_<8 digit number>". This particular email was forwarded to multiple people and only this one user's Avast! raised an alert. The version is either 4.8 or 5, I can check and reply back.
with such a topic (okay it may be legit) and the fact that the mail is being forwarded to multiple recipient I'm not surprised that Avast sends an alert. Anyway would be nice if the Avast guy who asked you to send him the attachment (if any) would post back here.
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Well, didn't know you were talking about business edition, as you posted this in the Free/Pro/Suite section of the forum. You're right about version 4.8 for business edition.
asyn
Oh, my apologies. I find the versioning a bit confusing, should have looked more closely. Our support directory contained "setupengpro4.8.exe" (v4.8.1368.0) and "setup_av_pro.exe" (v5.0.594.0) and I had assumed the latter was simply an upgrade to the former, not that they were entirely separate product lines. So given that, I'm not really sure which version they're running (with regards to the business edition).
with such a topic (okay it may be legit) and the fact that the mail is being forwarded to multiple recipient I'm not surprised that Avast sends an alert. Anyway would be nice if the Avast guy who asked you to send him the attachment (if any) would post back here.
Agreed. I sent it to virus@avast.com as requested by Milos above.