Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zerospam on February 24, 2011, 11:19:15 PM
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I attempted to install v6 Pro on WinXP SP3 [edit: after using 4.8 for years]. The install went OK, and Avast appeared to work afterward. But after rebooting, the Avast service and many others refused to start, and even the taskbar wouldn't appear. It turns out that something about Avast prevented the RPC service from starting, which then caused most or all or the other problems.
I tried the troubleshooting/load Avast after other services option, but it made no difference.
After several reboots, including install/uninstall cycles, I uninstalled V6 and installed V5 [Edited to add: 5.0.545], which works OK. I ran a full scan (and a boot-time scan, too) with a current VPS, but Avast found no viruses.
Ideas?
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I think i have the same problem as you. After the update the computer would load normally up till it loaded itself then none of my other taskbar items would load then the whole computer would freeze up. Unistalled and computer returned to normal.
WinXP SP3 and zonealarm
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I think i have the same problem as you. After the update the computer would load normally up till it loaded itself then none of my other taskbar items would load then the whole computer would freeze up. Unistalled and computer returned to normal.
WinXP SP3 and zonealarm
Perhaps we can get more feedback on this issue or has yours been resolved? I too have the same issue (winXP, sp3). I was informed that this issue can be resolved by running a memory dump, saving and uploading the file via the Avast ftp server for review. I am awaiting the upload procedure. Please share if your issue has been resolved.
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I too have experienced this freeze up.
I have traced part of the problem to the "REAL TIME FILE SYSTEM SHIELD" :o
If you disable this (which we should not), you might regain access to your system !!!! :-\
In my case, using XP (fully updated) ADMIN level account, seems part of problem is with the "scan files for writing".
Disable this on admin account and system access is restored.... Go figure....
If your on a limited account, no hope in _______... Tried everything, no luck....
I was forced to down grade back to version 5. (Lucky I had an old copy ) ;D
My best suggestion.... HOLD OFF upgrade until they resolve this.
I have about 10 friends all running the same thing, and it would be a pain to have to walk them thru how to fix this....
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Out of curiosity, how did you guys Upgrade to Avast 6?? Did you just click the Upgrade button on Avast? I have XP SP3 Professional, had no probs..
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No, I have not seen anything that resolves this problem. I am sticking with 5.0.545 until I hear the Avast team acknowledge the problem and fix it.
To Daris: I upgraded from v4.8 by downloading and running the 6.0 installer. When that didn't work, I uninstalled 6.0 using its deinstaller, then re-ran the installer. I tried uninstall/reinstall several times, and tried various options (e.g., load Avast after other services) and nothing helped.
BTW, why can't we get older versions of Avast directly from this website? While the files are signed with MS digital signatures, I'd prefer to supplement that level of security by downloading directly from Avast.
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No problems on my XP Pro system but when I did on avast! V5 I received great help by following this:
How to invoke memory dump creation?
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
You can get old versions from Filehippo:
http://www.filehippo.com/download_avast_antivirus
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No problems on my XP Pro system but when I did on avast! V5 I received great help by following this:
How to invoke memory dump creation?
http://forum.avast.com/index.php?topic=72467.msg604366#msg604366
Where does link mention memory dump?
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No problems on my XP Pro system but when I did on avast! V5 I received great help by following this:
How to invoke memory dump creation?
http://forum.avast.com/index.php?topic=72467.msg604366#msg604366
Where does link mention memory dump?
Sorry I meant:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
Somehow I did not copy-n-paste the link correctly :-[
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I think i have the same problem as you. After the update the computer would load normally up till it loaded itself then none of my other taskbar items would load then the whole computer would freeze up. Unistalled and computer returned to normal.
WinXP SP3 and zonealarm
Perhaps we can get more feedback on this issue or has yours been resolved? I too have the same issue (winXP, sp3). I was informed that this issue can be resolved by running a memory dump, saving and uploading the file via the Avast ftp server for review. I am awaiting the upload procedure. Please share if your issue has been resolved.
Hey sorry for the late reply i ran out of internet bandwidth. I have reinstalled v5 and will try a clean install of v6 in the weekend. i will let you know how i get on
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Cool..Make sure to download the Avast clean up utillity tool, also after you run the tool ..do a search for old versions of Avast anyways ...and delete the old version folders...Also do a search for old versions in your registry...
I had a friend who had version 5 installed and it wouldn't work properly. ..couldn't get the shields to run...I did a search for Avast and found he had 4.8 folders still there....So then I deleted them and searched his registry and now he's fine....Luck
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Well i did a complete clean install and still get the same problem. removed every avast/alwil file/folder and every avast/alwil reg entry. Looks like i will be staying with v5.
Avast, zonealarm. sandboxie
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Other users recently have reported very similar problems with Avast 6.x:
http://forum.avast.com/index.php?topic=73054.0
http://forum.avast.com/index.php?topic=72912.0
http://forum.avast.com/index.php?topic=72676.0
http://forum.avast.com/index.php?topic=72355.15
http://forum.avast.com/index.php?topic=70833.0
http://forum.avast.com/index.php?topic=72262.0
http://forum.avast.com/index.php?topic=73159.0 added 3/8/2011
http://forum.avast.com/index.php?topic=74157.0 added 3/19/2011
http://forum.avast.com/index.php?topic=72614.msg620565#msg620565 added 3/29/2011
Here's a similar problem with Avast 5.1.889:
http://forum.avast.com/index.php?topic=71434.0
The following might also be a similar problem, but it's not totally clear:
http://forum.avast.com/index.php?topic=72200.15
http://forum.avast.com/index.php?topic=72590.0
http://forum.avast.com/index.php?topic=73276.0 added 3/8/2011
http://forum.avast.com/index.php?topic=74796.0 added 3/27/2011
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Im glad its not just me then :)
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Im glad its not just me then :)
The latest avast! update solves problems with ZoneAlarm:
Here's the list of the most important changes:
- solved an incompatibility with ZoneAlarm (WinXP)
http://forum.avast.com/index.php?topic=73657.0
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Bump. Others are still reporting this or similar problems (see http://forum.avast.com/index.php?topic=74157.0 for the most recent). What's the ETA on a fix?
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The latest is 6.0.1035 prerelease (http://forum.avast.com/index.php?topic=74149.0) at the moment, and "Yes, I had AVG free before and it didn't uninstall properly" is not exactly avast! issue...
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The latest is 6.0.1035 prerelease at the moment
The release notes for that version do not reference this bug. I run a business and cannot just install stuff to see if it works. I bought Avast to have a reliable, unobtrusive virus scanner, not to put my data and time at risk by testing betas.
and "Yes, I had AVG free before and it didn't uninstall properly" is not exactly avast! issue...
And where does that quote appear in http://forum.avast.com/index.php?topic=74157.0 ? Hint: it doesn't. Nor did the person reporting that bug indicate that AVG failed to uninstall properly. That's your inference, as is the idea that that purported problem caused the user's symptoms.
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The release notes for that version do not reference this bug.
It can't reference a "bug" reported 3 hours ago, especially if the cause is not confirmed (and likely just a conflict with leftover crap). ::)
P.S. If you run a business then don't install prerelease stuff on production boxes, as easy as that.
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The release notes for that version do not reference this bug.
It can't reference a "bug" reported 3 hours ago
Then why did you imply that it may have fixed it? Also, I originally reported the same or a very similar problem not 3 hours ago, but 3 weeks ago.
P.S. If you run a business then don't install prerelease stuff on production boxes, as easy as that.
Right. Which I why I'm still using 5.0.545. And would be using 4.8 if support had not ended for it. The fact is, I paid for this product and expect to get a quality product, not to get something that locks up my system.
Now, do you have any actual help to offer on this bug?
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Then why did you imply that it may have fixed it? Also, I originally reported the same or a very similar problem not 3 hours ago, but 3 weeks ago.
I didn't imply anything. I simply said "Yes, I had AVG free before and it didn't uninstall properly" is not exactly avast! issue... ::) Unless you try, you will never know. And linking random posts with "similar" issues won't exactly help to solve or test it either, sorry.
Right. Which I why I'm still using 5.0.545. And would be using 4.8 if support had not ended for it. The fact is, I paid for this product and expect to get a quality product, not to get something that locks up my system.
Now, do you have any actual help to offer on this bug?
Unless you are willing to debug your issue with uptodate version installed, then no, I don't have any advice than sticking with obsolete 5.0.545. Issues the cause of which is not known cannot be fixed.
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Bump. More users have reported the same or a very similar problem to the existing thread at http://forum.avast.com/index.php?topic=72355.0 .
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Bump. More users have reported the same or a very similar problem to the existing thread at http://forum.avast.com/index.php?topic=72355.0 .
As already noted:
Unless you are willing to debug your issue with uptodate version installed, then no, I don't have any advice than sticking with obsolete 5.0.545. Issues the cause of which is not known cannot be fixed.
Now stop this useless bumpspam >:(
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Suffered the same issue last week when updating to version 6 with Zone Alarm. Lost auto-start and pc virtually froze. Had to get XP reinstalled, tried with the latest versions, same issue. Disabled Avast, everything is now fine.
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Hmmm... Will it happen if you uninstall ZoneAlarm? Seems one is blocking the other.
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any one who got a genuine fix for this must be very lucky!
i got the problem around a week and a half ago (its now apr 11th 2012) and NONE of the suggested foxes work. and to be honest with the amount of folk getting this "problem" avast SHOULD SURELY have sorted it themselves by now. got sick of being expected to be a tech-head, and just want it uninstalled but it wont even do me the courtesy of that either. am stuck with a program that wont uninstall or work!
had to go back to crapp AVG. dammit...
GET IT SORTED! 1000's of folk suddenly in past few months all getting SAME PROBLEM.
incidently, the same day it started to not work was the same day my pc kept restarting unexpecedly, and gets really bad sometimes with that! am guessing a virus got in when avast 6 f**ked up.., THANKS A BL**DY LOT GUYS
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