Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: AU4U on February 25, 2011, 10:06:07 PM

Title: Where to send a bug report?
Post by: AU4U on February 25, 2011, 10:06:07 PM
I have discovered a possible bug in the avast! 6.0.1 Home Free edition.
I have done a wmv screen shot of the bug, and it will not send from the:
Home Page>Contacts>Submit a technical support ticket>[ENG] Technical support>Next>Upload File(s)
I keep getting:
The connection was reset
The connection to the server was reset while the page was loading.
*   The site could be temporarily unavailable or too busy. Try again in a few moments.
*   If you are unable to load any pages, check your computer's network connection.
*   If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.
Title: Re: Where to send a bug report?
Post by: igor on February 25, 2011, 10:44:16 PM
And... would you happen to have any simple (text) explanation, instead of a movie?
Title: Re: Where to send a bug report?
Post by: AU4U on February 25, 2011, 10:56:58 PM
When the main GUI is open, and I open a page within the program, sometime, and on different pages, when I go to close the page from the top right X(red), a small white box (slightly offset and down) with an X appears UNDER the the red X box.........

Kinda get the idea?

(((UPDATE)))
I just tried to do a jpeg/png capture, cant do it with ether Faststone Capture or MS Snipping Tool.

  
Title: Re: Where to send a bug report?
Post by: doktornotor on February 25, 2011, 11:31:58 PM
Quote from: MichaelT. on February 25, 2011, 10:56:58 PM
I just tried to do a jpeg/png capture, cant do it with ether Faststone Capture or MS Snipping Tool.

Alt+PrintScreen works wonders  :D
Title: Re: Where to send a bug report?
Post by: AU4U on February 25, 2011, 11:35:47 PM
Quote from: doktornotor on February 25, 2011, 11:31:58 PM
Quote from: MichaelT. on February 25, 2011, 10:56:58 PM
I just tried to do a jpeg/png capture, cant do it with ether Faststone Capture or MS Snipping Tool.

Alt+PrintScreen works wonders  :D

Wont work ether, the open page closes just leaving the main GUI,
Title: Re: Where to send a bug report?
Post by: doktornotor on February 25, 2011, 11:37:29 PM
Quote from: MichaelT. on February 25, 2011, 11:35:47 PM
Wont work ether, the open page closes just leaving the main GUI,

No idea what you are talking about really. Yeah, obviously you can't take a screenshot of closed application windows.  ??? ::)
Title: Re: Where to send a bug report?
Post by: Charyb-0 on February 26, 2011, 04:26:12 AM
See if you can capture it by using a digital camera.
Title: Re: Where to send a bug report?
Post by: AU4U on February 26, 2011, 07:01:30 AM
Quote from: Charyb on February 26, 2011, 04:26:12 AM
See if you can capture it by using a digital camera.

YAAA! Someone was thinking!
Title: Re: Where to send a bug report?
Post by: AU4U on February 26, 2011, 07:57:26 AM
Quote from: Charyb on February 26, 2011, 04:26:12 AM
See if you can capture it by using a digital camera.


FYI.....1920x1080p screen, taken with a Sony Ericsson K790a 3.2mp with macro @ zoom 1.6x, 3" distance.

BTW,,,No one answered the OP, WHERE do you send a bug report?