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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: pixo45 on February 26, 2011, 01:18:54 AM

Title: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 01:18:54 AM
My license expired today! But it says my subscription expires on the 12/3/2011! Please help! And it wont even update the virus definitions no more! Why Avast!, Why did you fail me?
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: firzen771 on February 26, 2011, 01:49:32 AM
for the free version, or the IS/Pro? if its the IS/Pro version contact support.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 01:53:52 AM
It's IS. I'm in a panic attack right now because my computer already had a virus 2008 and another on the 10th of February, I'm crossing my fingers that they will help me!
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: DavidR on February 26, 2011, 02:02:49 AM
The 12/3/2011 12th March 2011 is 14 days away and this is normally when you start getting renewal reminders.

Are you sure that in your panic attack you are confusing the renewal reminder for an expiry ?

It is is saying expired, check your system date, day/month/year and adjust as required.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 02:09:47 AM
My time is fine and it won't let me update the virus definitions, it still says my subscription is still valid but there's a pop up saying my license is expired.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: DavidR on February 26, 2011, 02:23:20 AM
Not the time, but the date ?

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You may need to reboot after the repair. This has in the past resolved this out of sync issue between reported and actual version.

I don't know if this would work in this instance as it is slightly different to out of sync.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 04:33:42 AM
is there a way to just remove the subsription because it says my subscription has has expired but im still protected for 213 days. I'll think I'll switch to another av.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: SafeSurf on February 26, 2011, 06:24:52 AM
Don't panic.  There is obviously a glitch.  It says you are still protected...GOOD :) 

So what you need to do is try the Avast Repair:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

Did this fix the problem?  If not, let us know and we will help you fix this quickly.

If your license is due to expire < 14 days from now, it is NORMAL to get a reminder pop-up from Avast.  Again, this is a REMINDER that any time between now and the expiration date you need to renew.  We will help you, so there is no need to go elsewhere and no need to panic.  OK?   :)

Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 06:51:55 AM
it's not working i tried repairing it gave me an error message.
And the pop up continues to show every 30 minutes. I think my subscription really has expired.  :'(
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: SafeSurf on February 26, 2011, 06:56:17 AM
What does the expiration date say on the Avast main UI page.

Is your DATE correct on your machine?
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 07:10:18 AM
Yes the date is correct on my machine. And the date says 12/3/2011, and it wont even let me update the virus definitions. :(
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: SafeSurf on February 26, 2011, 07:15:10 AM
And the date says 12/3/2011, and it wont even let me update the virus definitions. :(
Do the dates on your Avast UI show up as day/month/year or month/day/year?

What did the error message say when you tried the Avast Repair?
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 07:21:26 AM
The error message said "Error processing packages, please use full update.", and i don't even know what the UI is, I'm new to this btw. Appreciate your help.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: SafeSurf on February 26, 2011, 07:30:28 AM
No problem in helping you...that is what I am here for.  :)

The UI or GUI is the main page when you open up Avast.  UI = User Interface.

The error you received means that it was trying to do an update, but failed for some reason.  How do you connect to the Internet?  Broadband, cable, DSL, dial-up, cellular?
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: DavidR on February 26, 2011, 02:54:09 PM
The error message said "Error processing packages, please use full update.", and i don't even know what the UI is, I'm new to this btw. Appreciate your help.

- Avast! Manual Virus Definitions Update Download - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update)  vpsupd.exe, approx 31MB. - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: Vlk on February 26, 2011, 02:56:48 PM
pixo, where did you get the license from?
Did you buy it on the official avast store?

A bunch of, well, pirated licenses were blacklisted yesterday.


Thanks
Vlk
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: Asyn on February 26, 2011, 04:53:14 PM
pixo, where did you get the license from?
A bunch of, well, pirated licenses were blacklisted yesterday.

Oops... ;D
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 07:48:38 PM
pixo, where did you get the license from?
Did you buy it on the official avast store?

A bunch of, well, pirated licenses were blacklisted yesterday.


Thanks
Vlk

Okay I'll confess, but please don't get mad because I only had 30 days protected, I just watched a video on youtube and got a license from there. Please don't get mad.  :'(
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: doktornotor on February 26, 2011, 07:51:05 PM
Well... getting a pirated license and going to vendor support forum to complain about invalidating it... not really angry, just - ROTFLMAO!  :o ;D :D

P.S. You had better go and pay for a legal one now to prevent another panic attack.  ;)
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: mag on February 26, 2011, 07:51:43 PM
So you will be asking the judge to take two offences (fraud and compounded fraud) into account.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 07:54:09 PM
And I downloaded the vpsupd and it already says my virus definitions are already up to date.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: Asyn on February 26, 2011, 07:54:13 PM
Okay I'll confess, but please don't get mad because I only had 30 days protected, I just watched a video on youtube and got a license from there. Please don't get mad.  :'(

Well, you can still get a legal licence for AIS..!!! It's not too late, but hurry. ;)
asyn
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 07:55:45 PM
Is there a way to download the license avastic file than just filling it out? It won't let me insert the license anymore >:(
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 07:56:47 PM
Okay I'll confess, but please don't get mad because I only had 30 days protected, I just watched a video on youtube and got a license from there. Please don't get mad.  :'(

Well, you can still get a legal licence for AIS..!!! It's not too late, but hurry. ;)
asyn

but where? sorry for the double post.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: doktornotor on February 26, 2011, 07:57:40 PM
Is there a way to download the license avastic file than just filling it out? It won't let me insert the license anymore >:(

Yeah sure, once you have paid for the license you will get nice instructions by email.

P.S. There's a Modify button to edit posts - prevents double posting.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 07:59:05 PM
I'm only 15, i can't pay stuff online.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: spg SCOTT on February 26, 2011, 08:00:37 PM
Well, there is the free version, nothing wrong with that. I and many others here use it :)
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: Lisandro on February 26, 2011, 08:00:43 PM
I'm only 15, i can't pay stuff online.
Use the excellent free protection that avast can give you.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: YoKenny on February 26, 2011, 08:01:14 PM
Okay I'll confess, but please don't get mad because I only had 30 days protected, I just watched a video on youtube and got a license from there. Please don't get mad.  :'(
We just laugh at suckers that watch Pirates videos on YouTube.  ;)
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: doktornotor on February 26, 2011, 08:02:18 PM
I'm only 15, i can't pay stuff online.

Well, pardon me but that's absolutely no excuse for piracy.  ::)

As said - use the free version  or - Locate Avast! dealer (http://www.avast.com/locate-dealer) and ask your parents to pay for it.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 08:02:34 PM
I'm only 15, i can't pay stuff online.
Use the excellent free protection that avast can give you.

where can i download it?
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 08:05:54 PM
I'm only 15, i can't pay stuff online.

Well, pardon me but that's absolutely no excuse for piracy.  ::)

As said - use the free version  or - Locate Avast! dealer (http://www.avast.com/locate-dealer) and ask your parents to pay for it.

okay, ill download the free version, but isn't there a limit on the free version? that doesn't make it free at all!
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: Lisandro on February 26, 2011, 08:09:19 PM
where can i download it?
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: doktornotor on February 26, 2011, 08:09:29 PM
I'm pretty sure you can perfectly fine locate the download on Avast homepage yourself if you have been able to get a pirated license via Youtube and download the paid version.

And kindly use MODIFY link in the top-right corner of your post in case you need to add something or change your post.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: YoKenny on February 26, 2011, 08:12:36 PM
I'm only 15, i can't pay stuff online.

Well, pardon me but that's absolutely no excuse for piracy.  ::)

As said - use the free version  or - Locate Avast! dealer (http://www.avast.com/locate-dealer) and ask your parents to pay for it.

okay, ill download the free version, but isn't there a limit on the free version? that doesn't make it free at all!
You are 15 and have a lot to learn. ;)
Yes its Free for a year and you have to renew every year.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 26, 2011, 08:23:31 PM
where can i download it?
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.


okay ill boot it up in safe so i can uninstall avast!, but isn't that too risky? because i won't have any virus protection, only the zonearlam firewall.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: Lisandro on February 26, 2011, 11:24:39 PM
okay ill boot it up in safe so i can uninstall avast!, but isn't that too risky? because i won't have any virus protection, only the zonearlam firewall.
Download first, disconnect, install, connect.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: pixo45 on February 27, 2011, 01:20:34 AM
ok thanks.
Title: Re: Avast! 6 license has expired! I'm having a panic attack!
Post by: jason7619 on February 27, 2011, 08:30:49 PM
You don't have to go to such efforts...just use the freeware version. If you need a firewall there are lots of freeware versions out there that are quite good. If you need to augment AvastFree with antimalware/spyware there are also freeware versions there. The components that the Pro/AIS version that isn't available can be had with freeware combinations. Take a look around the forums in the net...wilderssecurity.com is one good forum, there are many others that you can check and help you out. As doktornoktor said, That is not an excuse...kid.

Goodluck:)