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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: WAB on February 27, 2011, 02:17:50 AM

Title: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: WAB on February 27, 2011, 02:17:50 AM
After upgrading from Avast5 to the latest Avast6, The WMP11 color changed from black to red and the WMP color chooser option will not work. Everything else on WMP11 works.

If I revert back to previous version of Avast, WMP11 is back to normal color and it's color chooser option is operable.

Is anyone else having this issue?





XP home, SP3, Athlon XP2600+, 1GB
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: DavidR on February 27, 2011, 02:48:11 AM
I have WMP 11 on my XP Pro system with avast 6.0.1000 and no problems and the colour changer function seems to work OK. See image1, that it is opened at its default colour, image2 is me having tweaked the colour to a yucky lime green. Clicking the Reset in the colour changer restores it back to what image1 is.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: amladen on March 01, 2011, 04:43:59 PM
After upgrading from Avast5 to the latest Avast6, The WMP11 color changed from black to red and the WMP color chooser option will not work. Everything else on WMP11 works.

If I revert back to previous version of Avast, WMP11 is back to normal color and it's color chooser option is operable.

Is anyone else having this issue?

XP home, SP3, Athlon XP2600+, 1GB


Yes, for me too, WMP 11 on my XP, with Avast 6, has changed color to red and it's color chooser option is not operable. I don't know whether this is because of Avast 6 or not?

XP Pro, SP3, AMD Duron 1GHz, 1GB
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: DavidR on March 01, 2011, 05:06:04 PM
Well if you read my post and my signature you will see it works for me so it isn't across the board for all users of avast 6 and wmp 11 or these forums would be on fire with posts about it.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: gizmo43 on March 01, 2011, 10:26:43 PM
i've got exactly the same problem that WAB and amladen since upgrading avast version from 5 to 6, wmp11 changed from black to red and no way to change it :'( this cant be a coincidence...

will there be soon a solution or upgrade from avast to correct that? pleaaaaaaaase

(http://img23.imageshack.us/img23/9945/wmp11withavast6.jpg) (http://img23.imageshack.us/i/wmp11withavast6.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

XP Pro SP3, AMD Athlon XP2400+, 1.5GB.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: gizmo43 on March 01, 2011, 11:00:12 PM
same problem here:

http://forum.avast.com/index.php?topic=70828.0

 ::)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Cyberdom on March 02, 2011, 08:53:15 PM
For me too. After the upgrade Avast 6, WMP 11 on my computer (Windows XP Home Edition SP3) is red and it's color chooser option no longer works.

On my laptop with Windows Vista, no problem with WMP11.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: amladen on March 02, 2011, 11:02:09 PM
Hey,

I fixed it! :) Go to http://support.microsoft.com/mats/windows_media_player_diagnostic/ (http://support.microsoft.com/mats/windows_media_player_diagnostic/) and click "Run now" to automatically repair Windows Media Player!

I hope it will work for you, also!



Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Cyberdom on March 03, 2011, 11:06:07 AM
Thank you very much, your solution seems to have solved the problem of color and now it's color chooser option works ;) .
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: 2nd base on March 03, 2011, 11:31:35 AM
I had reported this issue during beta testing here on the forums but you know the drill. The old  "It works on my computer" speak.......
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: gizmo43 on March 04, 2011, 12:25:24 AM
yep 2nd base, that's why i put a link to your post  ;D
thanx amladen for the fix but too late for me, there was also a problem with skype, so i came back to version 5 (everything is fine now) i'll wait a stable avast6 to upgrade again.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: roborat on March 05, 2011, 04:13:21 PM
Exactly the same situation here. WMP11 running on XP home with SP3. Was fine just a few days ago, but noted horrible red colour on main window today. Only things changed recently I'm aware of would be Firefox, Adobe "Reader X", and Avast 6. I was of course all set to be cross with Adobe until I found this thread  ;)

The fix mentioned above at http://support.microsoft.com/mats/windows_media_player_diagnostic/ seems to have cured this for me also - thanks for the link.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 06, 2011, 02:33:10 AM
Same problem here running Windows XP Home SP3 and the above fix doesn't work for me. Even tried reinstalling Media player 11 and same problem occurs when Avast 6 is installed. When I revert to Avast 5, it's fine again so will have to stay with 5 until a fix occurs.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: karlwb on March 06, 2011, 10:56:12 AM
We've got two Windows XP PC's on service pack 3; one of them has given the same issue with WMP11 as appears in the image on gizmo43's post. The support.microsoft.com Fix-IT also did not work for me.

However the other PC (again Windows XP PC on service pack 3) behaved perfectly normally when I installed avast 6.

Only solution (for now) was to remove avast 6 on the offending PC.  :(

Karl

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on March 06, 2011, 04:07:42 PM
i've got exactly the same problem that WAB and amladen since upgrading avast version from 5 to 6, wmp11 changed from black to red and no way to change it :'( this cant be a coincidence...

will there be soon a solution or upgrade from avast to correct that? pleaaaaaaaase

XP Pro SP3, AMD Athlon XP2400+, 1.5GB.
No problem on my XP Pro system.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on March 06, 2011, 04:28:06 PM
I had reported this issue during beta testing here on the forums but you know the drill. The old  "It works on my computer" speak.......
I use Windows Media Player 12 on Windows 7 and it has no problem.
http://windows.microsoft.com/en-CA/windows7/products/features/windows-media-player-12
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: bhersha on March 06, 2011, 08:09:54 PM
i've got exactly the same problem that WAB and amladen since upgrading avast version from 5 to 6, wmp11 changed from black to red and no way to change it :'( this cant be a coincidence...

will there be soon a solution or upgrade from avast to correct that? pleaaaaaaaase

(http://img23.imageshack.us/img23/9945/wmp11withavast6.jpg) (http://img23.imageshack.us/i/wmp11withavast6.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

XP Pro SP3, AMD Athlon XP2400+, 1.5GB.

I’ve got exactly the same problem that gizmo43 and amladen have since upgrading avast version from 5 to 6, wmp11 changed from black to red and no way to change it back. I tried the "fix" link to MSN only to have the repair program error out so no luck there. I have two xp pro boxes with one affected and one not -- got figure-- I'm open to any other solutions that may have been found.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Lisandro on March 06, 2011, 08:57:26 PM
Please, consider http://forum.avast.com/index.php?topic=19387.msg607589#msg607589
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 07, 2011, 01:45:40 PM
Temporary remedy is to go to  skin chooser and change skins (I chose revert skin) and apply skin. Exit and close media player, then start media player again which will open in original colour and all options to change colour etc. work ok again. Unfortunately, You will have to do this every time you open media player.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: bhersha on March 08, 2011, 02:39:06 AM
"Tech" your link kinda lost me as to what you trying to convey as it didn't seem to relate to my on going issue with WMP 11 and Avast. "xtinguish" thanks for the input. I definitely have went that route a few time too but it gets real old fast having to jump though all those hoops to get to what should be a standard (or was a standard feature in WMP 11).I will say on behalf of Avast, I have used there software from the beginning and personally think it really good. I just wish they would fix this on going issue.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Lisandro on March 08, 2011, 02:54:40 AM
"Tech" your link kinda lost me as to what you trying to convey as it didn't seem to relate to my on going issue with WMP 11 and Avast.
No, it's not. Sorry. Just trying to point out a screenshot problem.
I can't reproduce the problem in my computer, but I have version 12.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: bhersha on March 08, 2011, 03:02:35 AM
OK cool, I'm pretty new to using forums so forgive me if I get confused. It's easy to get lost here.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Lisandro on March 08, 2011, 03:26:10 AM
OK cool, I'm pretty new to using forums so forgive me if I get confused. It's easy to get lost here.
Never mind. You can learn.
Welcome to forums.
Sorry if I can't help more.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Oracle on March 08, 2011, 10:48:30 AM
Exact same issue here - WMP 11 turned red after installation of Avast 6 (free version).

Microsoft FixIt tool reports broken library and appears to resolve the issue.

System specs:
XP Pro SP3,
AMD Athlon XP2400+,
1 GB RAM,
Video ATI HD2600 AGP on AMD Catalyst 11.2
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Asyn on March 08, 2011, 11:41:49 AM
Try this build: http://forum.avast.com/index.php?topic=73110.0
asyn
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Libero on March 08, 2011, 01:15:09 PM
Hello!

I would like to share my experiences:

I had the same problem (Win Xp Pro SP3 Hungarian, AMD Athlon 2500+, 2GB RAM):

1. After I updated Avast to v6 from v5, WMP11's color went to red.
2. I unistalled Avast (v6), then I made a clean install to Avast 6. After that, WMP11 didn't work at all!
3. I Uninstalled Avast 6 again. I installed Avast 5. WMP11 works perfectly now.

 I'll give a try for the new v6 build, when I get home today.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: bhersha on March 09, 2011, 02:52:43 AM
Microsoft FixIt tool reports broken library and appears to resolve the issue.

"Oracle" Can you post a hyperlink to "Microsoft FixIt tool". I'm willing to give it a go and see if I can get the same results. "Asyn" thanks for the link. If I can't get the hyperlink then I may just go the route of installing the Pre-release version of avast[6.0.1021].
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Oracle on March 10, 2011, 09:56:00 AM
"Oracle" Can you post a hyperlink to "Microsoft FixIt tool"...
It's already present in this topic.
Here you are: http://support.microsoft.com/mats/windows_media_player_diagnostic/
Click "Run now".
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: bhersha on March 12, 2011, 02:33:55 AM
Quote
It's already present in this topic.
Here you are: http://support.microsoft.com/mats/windows_media_player_diagnostic/
Click "Run now".

Oh,OK that's cool,I thought maybe it was a different site.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: scythe944 on March 12, 2011, 04:46:53 AM
I'd just like to say that I "think" I have the same problem.

I just realized today that my WMP was red on my desktop system.  It's not on my laptop or my wife's laptop though.  All version 6 of avast.

I had thought that I just changed the color and forgot that I did it (I don't use that computer very often).

I'm not really worried about it though, I could care less what color the media player is.  I listen to music with Winamp or via the web, and if I'm watching a video, it's usually full screen.

So, for any other Evangelists that say "It works fine for me", this isn't just user error.

However, I do think that my desktop was the only one that I didn't do a clean install of Avast on, I'm pretty sure I just did an upgrade from 5.x to 6.  That might have something to do with it.

Actually, I don't even see how Avast has anything to do with this, but I guess since people are saying that it changed after their avast upgrade that it's highly suspect.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Libero on March 12, 2011, 12:24:07 PM
I tried this http://forum.avast.com/index.php?topic=73110.0 (http://forum.avast.com/index.php?topic=73110.0) new v6 build on a XP SP3 virtual machine. WMP11 worked only in red. When I started Windows with Diagnostic Startup, WMP11 worked normally. After I re-enabled Avast, color of WMP11 changed to red.
This means that not Avast setup makes ie. faulty entries in Registry but running of Avast (AvastSvc.exe) blocks WMP11's color settings/color chooser mechanism.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: tli on March 12, 2011, 01:44:07 PM
Encountering same problem, with WMP 11 becoming red, after Avast Free update from version 5 to 6, on a laptop and two desktops running WinXPx86-SP3.  However, all seems normal on a Win7Ux64-SP1 desktop with WMP 12 after the Avast update.  Tried the couple of suggested 'fixes' in this thread but unsuccessful in reverting back to the original black.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 12, 2011, 07:38:27 PM
Red colour of media player is definitely a problem caused by Avast 6 as reverting to Avast 5 puts media player back to normal with access to all colour controls. Note: this only seems to affect Windows XP Home with SP3.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pepe2 on March 12, 2011, 07:54:03 PM
Same problem here. Updated from v5 to v6 on my XP SP3 machine and got the red WMP instead of the default black one. Can't change it back. Disabling Avast has no effect and the MS Fix it just gives me an error after installation and doesn't run at all.
Please fix this issue. It's really annoying.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Asyn on March 12, 2011, 08:22:07 PM
I know this is no fix for this problem...
...but some of you might consider using VLC instead of WMP... ;)
http://www.videolan.org/vlc/
asyn
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 13, 2011, 12:27:52 AM
It's not just the fact that the colour changes to red, but it also locks some of the user controls as well and the Microsoft fixit reports a broken library but does not always fix the problem. The new beta also does not address this problem and there are now quite a few serious flaws with Avast 6 which do not make it a stable release.  If these are not sorted out soon, a lot more users who are losing faith in Avast 6 will be forced to go back to Avast 5.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on March 13, 2011, 12:41:35 AM
Same problem here. Updated from v5 to v6 on my XP SP3 machine and got the red WMP instead of the default black one. Can't change it back. Disabling Avast has no effect and the MS Fix it just gives me an error after installation and doesn't run at all.
Please fix this issue. It's really annoying.
It depends on your XP theme.

Right click the Desktop then Properties then try Windows Classic theme.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: VanguardLH on March 13, 2011, 10:20:52 AM
Avast 6 (free)
Windows XP Pro SP-3
Windows Media Player 11

I'm also lending another vote against Avast 6 because of it screwing up Windows Media Player (WMP).  I encountered small problems in the use of my host (and not just with WMP) which I did not attribute to Avast.  When I noticed the red frame color in WMP then I started to investigate.  I learned of the Color Chooser (never used it before) but it is disabled.  Moving the top slider (color) makes no change.  The drag bar isn't present in the bottom slider (gamma) until I click there but moving it also effects no change.  Clicking on Reset does nothing.  Try to click on the Presets to cycle through them does nothing. 

Disabling all shields in Avast does not correct the problem.  Rebooting into Windows' Safe Mode won't help because WMP won't load in safe mode.  I uninstalled Avast 6 and the problem goes away.  I then reinstalled with a minimal set of shields (File, Web, Network, and Script - and no others) in a custom install trying to reduce Avast's footprint but the red frame problem reappeared after the install completed.

Think about it.  Avast is interferring with a color selection in an application.  That's hardly anything dealing with malicious behavior.  I've seen anomalies in other programs that didn't make sense until I realized they showed up after the upgrade to v6 of Avast.  With Avast interferring with apps regarding behavior that has nothing to do with malicious behavior or even dangerous behavior, I just don't trust Avast anymore.  I've been using this product for years but the changes they made in 5.1.889 and now in 6 just don't warrant its use on my hosts anymore.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 13, 2011, 10:54:45 AM
Tried Windows Classic Theme and media player problem still exists. I can temporarily get round the problem by going to skin chooser and selecting revert skin and then apply skin. Shut down media player, then reopen it and colour is back to normal and all controls work again. Unfortunately, as soon as you next close wmp the problem is back again until you perform the above process yet again. Now noticing other problems with Avast 6 so am uninstalling it as have lost all confidence in whether or not it is actually protecting my system.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pepe2 on March 13, 2011, 10:59:05 AM
Same problem here. Updated from v5 to v6 on my XP SP3 machine and got the red WMP instead of the default black one. Can't change it back. Disabling Avast has no effect and the MS Fix it just gives me an error after installation and doesn't run at all.
Please fix this issue. It's really annoying.
It depends on your XP theme.

Right click the Desktop then Properties then try Windows Classic theme.

Thanks for trying to help, but no that doesn't help. WMP is still and remains red.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pepe2 on March 14, 2011, 06:08:54 PM
Can the Avast devs reproduce this behavior and possibly patch it?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 15, 2011, 10:43:47 AM
Doesn't seem to be any response from Avast devs so presumably it's either live with the problem or uninstal Avast 6.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on March 17, 2011, 12:19:41 AM
*push*
It sure would help if you updated your PROFILE with pertinent system information.

Please go to PROFILE then Modify Profile then Forum Profile Information then Signature: and put information about your system just like my signature about your system just like my signature so that the helpers can offer pertinent advice.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Oracle on March 17, 2011, 11:05:29 PM
The red frame of WMP is not a critical issue by itself. However, it's an indication that something in Avast 6 is not working properly and may cause other programs and features to malfunction.

It appears that the problem affects systems with Win XP SP3, running on older AMD processors. Is everyone with this problem using an ATi video card?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: scythe944 on March 18, 2011, 02:57:20 AM
The red frame of WMP is not a critical issue by itself. However, it's an indication that something in Avast 6 is not working properly and may cause other programs and features to malfunction.

It appears that the problem affects systems with Win XP SP3, running on older AMD processors. Is everyone with this problem using an ATi video card?

I have XP SP3 and an older AMD proc, but I have an nVidia Quadro FX vid card (3000 I think).  So, might be more because of AMD and XP SP3.  Anyone running a cracked version of XP?  I am, and I'm not condoning it, but I purchased XP and the CD got scratched and I lost the key as well.  So, I run a cracked version now even though I could download a retail version with my technet plus subscription at any time.  Anyway, I paid for it so I don't care.  I can run up to 10 installs of any MS product if I want.  Just saying that it might have something to do with this WMP color prob.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: tli on March 18, 2011, 04:05:16 AM
...

It appears that the problem affects systems with Win XP SP3, running on older AMD processors. Is everyone with this problem using an ATi video card?

All my affected machines are Intel CPU based; while only one uses ATI video and the rest are non-ATI.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: tli on March 18, 2011, 04:09:53 AM
...  Anyone running a cracked version of XP?  ...

Nope, all legit copies of WinXP on the affected machines.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 18, 2011, 12:19:19 PM
Same here. Legit Win XP Home SP3. Avast 5 fine, but Avast 6 causes probs with Media Player colour (red) and controls. Reverting to Avast 5 immediately returns Media Player to normal operation.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pepe2 on March 19, 2011, 06:40:33 PM
System Specs: Athlon XP 2600+ with Geforce 7600GT and a legit copy of WinXP SP3.
Hope, this issue gets resolved soon.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Asyn on March 19, 2011, 06:42:35 PM
Try this: http://forum.avast.com/index.php?topic=74149.0
asyn
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: scythe944 on March 21, 2011, 05:07:35 AM
Try this: http://forum.avast.com/index.php?topic=74149.0
asyn


meh, don't care enough to try.  Just like you suggested, (or at least I think it was you) just use VLC instead.  'Nuff said.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on March 22, 2011, 05:14:28 PM
I am having the same issue on my WinXP Home SP3.
WIndows Media Player is red and I cannot change the color setting.

I've tried to unistall Windows Media Player and re-install it (plus 4 critical updates that came with it) but the problem remains. Upon uninstalling v.11 , the system made a rollback to Windows Media Player 9 and color setting worked correctly with it.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on March 22, 2011, 11:08:36 PM
Best idea is to go back to Avast 5 until the numerous problems with Avast 6 have been resolved. It was exactly the same when Avast 5 was released and it was some time before a stable release became available.  We are always going to have this sort of thing with new releases and it's much better to wait awhile rather than risk system problems unless you are a tech of course.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: RegHacker on April 11, 2011, 12:25:01 AM
The red frame of WMP is not a critical issue by itself. However, it's an indication that something in Avast 6 is not working properly and may cause other programs and features to malfunction.

It appears that the problem affects systems with Win XP SP3, running on older AMD processors. Is everyone with this problem using an ATi video card?

I have XP SP3 and an older AMD proc, but I have an nVidia Quadro FX vid card (3000 I think).  So, might be more because of AMD and XP SP3.  Anyone running a cracked version of XP?  I am, and I'm not condoning it, but I purchased XP and the CD got scratched and I lost the key as well.  So, I run a cracked version now even though I could download a retail version with my technet plus subscription at any time.  Anyway, I paid for it so I don't care.  I can run up to 10 installs of any MS product if I want.  Just saying that it might have something to do with this WMP color prob.
OK, I know of a serious problem with AV6 vs. AV5 pertaining to the security settings in the registry.

When I installed AV6 on my AMD XP Pro SP2+all patches so far with an ASUS Graphics card that uses ATI in their drivers, the following 3 things happened:
1. Media player's background went all the way over to the red shade color.
2. I could not search in the explorer windows.  The pane came up blank.
3. I could no longer see .png files in my browser.
I WAS RUNNING AS A REGULAR USER, NOT THE ADMIN (Like Vista wants you to run).
I Uninstalled Avast 6 and reinstalled 5 and problems 1 and 2 went away, but I still had problem 3 for my regular user accounts.

So I tried some registry fixes that try to update some of the keys and I found this:
"The user (or group) has to have permission to read the Registry Key
HKEY_CLASSES_ROOT\Mime\Database\Content Type"

I noticed that the registry security settings on some entries were set so that there was no Everyone setting anymore.  That means that when users (not admins) try to access the registry to determine things such as the proper handler class for .png images or MAYBE for the color of the media player's background, they can not open the registry entry anymore to determine the previously saved values.

So, I selected the key, pulled down edit...security and gave read writes to that user and the .png problem went away.

I have not determined if this is the problem with the red backgound yet because I am back to avast 5 and need to use my machine, not debug it, but if someone from Avast cares to experiment, this may lead to a fix for the problem.

I can imagine that Avast 6 tightens up security in the registry and may have gone a bit too far for certain systems.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 13, 2011, 10:15:06 AM
Hello,

I have the same problem, did you find any solution please ?

I can't use FixIt, it says that it doesn't work on my computer, even if I have windows XP SP3, legal copy (installed when I bought the computer to Fujitsu Siemens).

As all other people, I uninstalled AVAST with AWSCLEAR and I installed the new AVAST version. I uninstalled AVAST after seeing Windows Media Player in red, and Windows Media Player went back with its normal colour, then I installed AVAST again, Windows Media Player became red again. So there is something in the program :( I have the latest version (6.0.1044).

I hope there will be a solution  :)

Thank you very much in anticipation,

- avra -
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Dch48 on April 17, 2011, 05:48:38 AM
Does this only happen with XP Home? Or has it also been seen with XP Pro? I'm running Pro and have had no problems.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on April 17, 2011, 01:44:59 PM
Does this only happen with XP Home? Or has it also been seen with XP Pro? I'm running Pro and have had no problems.
No problem on my XP Pro system.  :)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 17, 2011, 02:01:11 PM
Does this only happen with XP Home? Or has it also been seen with XP Pro? I'm running Pro and have had no problems.

I have XP Home SP3.

As I already wrote in the thread about the new build of AVAST 6, I installed this new build this morning (since wednesday I had Kaspersky that is really too heavy - before you ask I write that I uninstalled it  ;D) and the problem still happens.

I am not the only AVAST user having this issue.

So I installed the latest build of AVAST 5, there is no issues, WMP11 perfectly works !

Thank you very much :)


Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on April 17, 2011, 02:13:59 PM
Please Go to PROFILE then Modify Profile then Forum Profile Information  then update your Signature: with information like my signature as this helps the helpers offer pertinent advice.

In Account Related Settings select Hide email address from public? to prevent scammers and spammers harvesting your aol.com email address.

I believe having a red WMP11 is due to the Windows Display Properties:
http://www.marthas-web.com/display.htm

Especially the Themes:
http://www.marthas-web.com/_imagefiles/themestabimage.htm
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 17, 2011, 04:55:10 PM
Please Go to PROFILE then Modify Profile then Forum Profile Information  then update your Signature: with information like my signature as this helps the helpers offer pertinent advice.

In Account Related Settings select Hide email address from public? to prevent scammers and spammers harvesting your aol.com email address.

I believe having a red WMP11 is due to the Windows Display Properties:
http://www.marthas-web.com/display.htm

Especially the Themes:
http://www.marthas-web.com/_imagefiles/themestabimage.htm

Thank you, I changed my profile :)

And ... about red WMP 11 ... why it is normal with AVAST 5, and KASPERSKY I tried a few days ? As I wrote I installed again AVAST 5 because of that. There is something in AVAST 6 that makes WMP 11 becoming red ... did someone show his rear to my WMP 11 that became red because of shame ?  ;D No, seriously there is something in AVAST 6 that makes changes in windows XP home edition. I only found the WMP 11 issue but maybe are there some other issues :(
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Asyn on April 17, 2011, 05:00:47 PM
No, seriously there is something in AVAST 6 that makes changes in windows XP home edition. I only found the WMP 11 issue but maybe are there some other issues :(

Ok, just for you - I just tried WMP 11.
No problem here, sorry.
asyn
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Hermite15 on April 17, 2011, 05:18:50 PM
honestly I can hardly imagine how Avast could interfere with WMP color scheme, whatever the version is, on whatever OS...

 Anyway, just a guess, @ the OP: have you tried to disable the script shield?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 17, 2011, 05:26:49 PM
Well, so tell me why when I uninstall AVAST 6, WMP11 is normal ... When I install again AVAST 6, WMP11 becomes red again....

I am not the only user to have that issue : http://www.commentcamarche.net/forum/affich-21071819-selecteur-couleur-lecteur-windows-marche-pas (http://www.commentcamarche.net/forum/affich-21071819-selecteur-couleur-lecteur-windows-marche-pas)

http://www.commentcamarche.net/forum/affich-21069526-selecteur-couleur-wmp-11-ne-marche-pas#p21829113 (http://www.commentcamarche.net/forum/affich-21069526-selecteur-couleur-wmp-11-ne-marche-pas#p21829113)

I didn't try to disable the script shield.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Hermite15 on April 17, 2011, 05:35:45 PM


I didn't try to disable the script shield.


well try ;)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on April 17, 2011, 05:44:38 PM
I didn't try to disable the script shield.
I have the Script shield enabled.

Can you post a screen image of your Display Properties then go to Advanced

What is Windows and buttons: set to ???
Mine is Windows XP style
What is Color scheme: set to ???
Mine is Default (blue)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 17, 2011, 05:53:56 PM
Well, I uninstalled AVAST 5 and installed again AVAST 6.0.1086. I disabled the script shield but WMP 11 is red too.

My windows and buttons : Windows XP style
Colour theme : default (blue)

edit : I uninstalled AVAST 6 again and I installed again AVAST 5.1.889... and again and again : WMP11 is normal with AVAST 5 ! So I will keep AVAST 5 until the VPS updates will be not available anymore and when I will not can update the VPS anymore I will uninstall AVAST and I will install another antivirus :(


Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Zyndstoff (aka Steven Gail) on April 17, 2011, 07:16:40 PM
Does anybody know if there is a specific shield responsible?
Or is it red because it's auto-sandboxed? (silly idea, but who knows...)
Maybe disable all shields and then turn on one by one, starting and stopping WMP each time another shield is up and check?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 17, 2011, 07:20:49 PM
I will try but I uninstalled AVAST 6 a few minutes ago to install AVAST 5 again, so I don't want to uninstall again AVAST 5 to install AVAST 6 ... I will try later.
But I already tried to disable every shield one by one and open WMP11 and nothing happened, WMP11 staid red.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Hermite15 on April 17, 2011, 07:21:00 PM
only reason I suggested to try deactivating the script shield is because it does interfere with WMP activity... but okay so does the file shield ;D ... but the fs scans everything, while the script shield... okay, you got the idea.

edit: yeah, could be the sandbox frame... appearing particularly "thick"... did the OP check sandboxed processes?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 17, 2011, 10:05:53 PM
Does anybody know if there is a specific shield responsible?
Or is it red because it's auto-sandboxed? (silly idea, but who knows...)
Maybe disable all shields and then turn on one by one, starting and stopping WMP each time another shield is up and check?

I installed again (again and again :() AVAST 6.0.186, I disabled all shields and opened WMP 11 ---> it is red. So the issue doesn't come from the shields :(

(now I uninstall again AVAST 6 and go back to AVAST 5).

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Vladimyr on April 18, 2011, 05:39:27 AM
I have the red Windows Media Player with avast! 6.0.1044 on one machine with XP Pro SP3, Athlon XP 3000+, nVidia 7600 AGP - so Xp Pro is not immune.

On another machine, XP Pro SP3, Athlon 64 X2 3000, nForce IGP, Media Player is normal.

All other machines with avast! 6 still have WMP 9.0. ::)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 11:07:59 AM
So I am not crazy !
But the AVAST lab seems to not want to resolve the issue, they prefer me to change my Windows version :(
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: hectic-mmv on April 18, 2011, 11:38:29 AM
Hi guys,

We are trying to resolve this issue however we are not able to reproduce it yet.

Please can you post here details with what Windows Media Player are you suffering problems. I mean whole build number(11.0.5721.5145), not just WMP 11.
Are you using any WMP skins, what are your WMP locales, windows locales?

thanks a lot

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 11:46:21 AM
Thank you very much :)

I have WMP 11.0.5721.5280.
I think it is the latest build, there is no updates anymore.

I don't use any WMP skins, I always keep the default skin.

What do you mean with "WMP locales", "Windows locales" ?

Thank you very much :)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: hectic-mmv on April 18, 2011, 12:06:02 PM
Thank you very much :)

I have WMP 11.0.5721.5280.
I think it is the latest build, there is no updates anymore.

I don't use any WMP skins, I always keep the default skin.

What do you mean with "WMP locales", "Windows locales" ?

Thank you very much :)



WMP(Windows Media Player) locale - Is your WMP in english or in other language? I have tried czech, no problems :(
Windows locale - Similar as WMP locale. Do you have english windows or different one? Maybe its a false way, but previously, there were some strange localization problems so it might be connected.

thanks a lot
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 01:14:05 PM
Well, I am in France, all my windows components are in french - XP Home SP3 & Windows Media Player 11.0.5721.5280.

Thank you very much for working on this issue :)

(edit: I have to go all the afternoon - it is 13:34 in France - so if you need informations again, I will answer tonight).
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on April 18, 2011, 02:34:59 PM
To help with this situation:
I have WMP 11.0.5721.5280
My Windows locals is US English.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Asyn on April 18, 2011, 02:38:57 PM
To help with this situation:
I have WMP 11.0.5721.5280
My Windows locals is US English.

WMP 11.0.5721.5280
Everything in German.
No problems.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Gopher John on April 18, 2011, 02:50:45 PM
WMP 11.0.5721.5145
US English
No problems.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 18, 2011, 08:12:25 PM
Italian here, WMP red.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 08:14:29 PM
Italian here, WMP red.

Which build of WMP ?

It will help the AVAST staff if you write it :)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 18, 2011, 08:21:54 PM
11.0.5721.5280

On XP SP3 Home - italian.

It was installed from Windows Update.
I tried to uninstall, rolled back to WMP9, no problem with 9, re-installed 11, red again.

About AVAST guys, I am not much confident.
Besides, not their fault but it is rather annoying being either ignored or answered like "change your OS with Win7" or "use VLC".

Also because it takes time to understand an issue with Media Player is related to the antivirus.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: igor on April 18, 2011, 08:29:08 PM
only reason I suggested to try deactivating the script shield is because it does interfere with WMP activity...

Well, it crossed my mind too, though it's quite a wild guess - but even if script shield was the cause, it might be necessary to uninstall the shield; stopping probably wouldn't be enough.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 09:31:03 PM
Well, it crossed my mind too, though it's quite a wild guess - but even if script shield was the cause, it might be necessary to uninstall the shield; stopping probably wouldn't be enough.

Yes, if the script schield was the cause, stopping it is not enough, I tried yesterday.
But it comes certainly from it, because on a french site, some people wrote they have resolved the problem with "FixIt" from Microsoft for WMP and they wrote that "FixIt" fixed scripts in WMP 11. Unfortunately for me, FixIt doesn't want to work on my computer :(
But well, I am not a computer specialist, it comes maybe from somewhere else.


Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 18, 2011, 09:32:09 PM
Updated AVAST to 6.0.1091 and as expected the issue with WMP is still present.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: igor on April 18, 2011, 09:36:07 PM
avragorn, how about uninstalling avast! script shield? (Control Panel / Add/Remove Programs / avast! Antivirus / Change/Remove / Change - and uncheck the Script Shield)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 18, 2011, 09:53:02 PM
Sorry for insisting but reading the forum it seems also people with US locale are having the said issue with WMP, which makes it improbable to be depending on the language.
It would be interesting to know what "FixIt" actually fixes on those computers where it fixes WMP.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on April 18, 2011, 09:55:33 PM
I too have updated to 6.0.1091 but Windows media player still red on Windows XP Home SP3.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pk on April 18, 2011, 10:01:43 PM
so, could anyone try to uninstall Script Blocker, reboot and let us know if it's fixed or not? thanks

if someone can use FixIt, I'd recommend to save registry content (regedit.exe -> click on "Computer" -> File / Export), apply FixIt and then export registry again.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 10:02:12 PM
avragorn, how about uninstalling avast! script shield? (Control Panel / Add/Remove Programs / avast! Antivirus / Change/Remove / Change - and uncheck the Script Shield)


I tried, but the Script Shield is not uninstalled after this :(
Or maybe should I make it in safe mode ?

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: igor on April 18, 2011, 10:07:11 PM
What do you mean, "is not uninstalled"?
It still appears in the program, even after a reboot for example?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 10:07:57 PM
Yes, it is still there even after a reboot :(
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on April 18, 2011, 10:11:10 PM
Sorry for insisting but reading the forum it seems also people with US locale are having the said issue with WMP, which makes it improbable to be depending on the language.
It would be interesting to know what "FixIt" actually fixes on those computers where it fixes WMP.
I'm not having a problem and I am using US local:
http://forum.avast.com/index.php?topic=72405.msg632896#msg632896

It seems that a common item is Windows XP Home.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pk on April 18, 2011, 10:11:55 PM
Yes, it is still there even after a reboot

please compress & send me your \Program Files\AVAST Software\Avast\setup\setup.log (kurtin@avast.com)
try safemode and if it doesn't help, we'll write you what you should change in registry (as a workaround)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 10:18:59 PM

please compress & send me your \Program Files\AVAST Software\Avast\setup\setup.log (kurtin@avast.com)
try safemode and if it doesn't help, we'll write you what you should change in registry (as a workaround)


Ok, I sent it to you, winrar refused to compress it so I sent it no compressed, I hope it is ok.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 10:28:44 PM
OK ! I successfully uninstalled the Script Shield and ... WMP 11 is normal ! It is not red anymore :)

There was a little problem with the "search tool" (run >>> search ... with the dog searching files in the computer ...), it opened very slowly, and without the Script Shield, it perfectly works.

So do I keep AVAST 6 without Script Shield or is it better to go back to the latest build of AVAST 5 again ?

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pk on April 18, 2011, 10:38:15 PM
thanks for info,
you can keep the latest avast 6 version without script shield installed
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 18, 2011, 10:41:12 PM
Thank you very much :)

For information, the first time I tried to uninstall the Script Shield, it didn't work because it suddenly downloaded the 6.0.1091 version. Because there was still the internet connection.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Hermite15 on April 19, 2011, 07:39:58 PM
OK ! I successfully uninstalled the Script Shield and ... WMP 11 is normal ! It is not red anymore :)

lol so I was right ;D
http://forum.avast.com/index.php?topic=72405.msg632415#msg632415

(@ Igor yeah I know, disable versus uninstall to unload the driver)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: DavidR on April 19, 2011, 09:16:48 PM
But it is the inconsistency of the problem that is the $64,000 question.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 09:26:39 PM
Right.

I was unable to reproduce the problem on my XP machine. Ab-so-lutely unable, no matter what I did, Avast worked great. What a shame.  ;)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Hermite15 on April 19, 2011, 09:31:26 PM
But it is the inconsistency of the problem that is the $64,000 question.

sure ;D .. but it's still nice to know where to start isn't it... for the rest, it's up to Avast to find out...
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pk on April 19, 2011, 09:55:06 PM
Since we're unable to simulate the problem in our office (we tried several XP versions, hr/fr/jp editions) and still nothing, I would like to ask someone who has red WMPlayer to do us a favour: would it be possible to connect to your system? E.g. do a private remote session (e.g. LogMeIn, TeamViewer, VNC, ...). I think ~30min would be enough to find out what is wrong with WMPlayer.

Thanks!
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: 2nd base on April 20, 2011, 05:16:35 AM
Since we're unable to simulate the problem in our office (we tried several XP versions, hr/fr/jp editions) and still nothing, I would like to ask someone who has red WMPlayer to do us a favour: would it be possible to connect to your system? E.g. do a private remote session (e.g. LogMeIn, TeamViewer, VNC, ...). I think ~30min would be enough to find out what is wrong with WMPlayer.

Thanks!

It's the scripting engine. Cripes, I said that months ago. There's nothing wrong with WMP, per se. It was perfectly fine before avast started conforming to the activity and practic of Google's questionable methods.

With more folks moving to windows 7 and IE9 which has anti tracking unlike the sneaky Chrome browser ( which exists only because of Microsofts move back on ie7 up until now w/ ie9, btw), I don't see that folks will have to worry about it much longer if they're smart.

The problem exists for those who have taken other precautions against marketing strategies that vary. avast is certainly quickly becoming a fanboy type software that even comes complete with a like button last I heard.

I cannot believe that avast swears they don't know what the issue is when it's clear that it's a product of their new found ideology.

I've removed the software from almost a hundred computers already and will continue to recomend that action to those who move onto windows 7 along with IE9. Which blows away chrome based on principle alone, btw.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Gargamel360 on April 20, 2011, 05:26:52 AM
It's the scripting engine. Cripes, I said that months ago. There's nothing wrong with WMP, per se. It was perfectly fine before avast started conforming to the activity and practic of Google's questionable methods.
With more folks moving to windows 7 and IE9 which has anti tracking unlike the sneaky Chrome browser ( which exists only because of Microsofts move back on ie7 up until now w/ ie9, btw), I don't see that folks will have to worry about it much longer if they're smart.
The problem exists for those who have taken other precautions against marketing strategies that vary. avast is certainly quickly becoming a fanboy type software that even comes complete with a like button last I heard.
I cannot believe that avast swears they don't know what the issue is when it's clear that it's a product of their new found ideology.
I've removed the software from almost a hundred computers already and will continue to recomend that action to those who move onto windows 7 along with IE9. Which blows away chrome based on principle alone, btw.
Opinion noted.  Move on to 3rd base, then home plate, through the dugout, then kindly exit the stadium.  Enjoy MSE. :D
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: 2nd base on April 20, 2011, 07:13:10 AM
It's the scripting engine. Cripes, I said that months ago. There's nothing wrong with WMP, per se. It was perfectly fine before avast started conforming to the activity and practice of Google's questionable methods.
With more folks moving to windows 7 and IE9 which has anti tracking unlike the sneaky Chrome browser ( which exists only because of Microsoft's move back on ie7 up until now w/ ie9, btw), I don't see that folks will have to worry about it much longer if they're smart.
The problem exists for those who have taken other precautions against marketing strategies that vary. avast is certainly quickly becoming a fanboy type software that even comes complete with a like button last I heard.
I cannot believe that avast swears they don't know what the issue is when it's clear that it's a product of their new found ideology.
I've removed the software from almost a hundred computers already and will continue to recommend that action to those who move onto windows 7 along with IE9. Which blows away chrome based on principle alone, btw.

Not really my opinion. I've used avast! since waaayyyy back and a virus has never once infected my computer. Never. The system always ran perfectly too. I see computers that still run well also and those folks are quite happy to be able to use the internet smoothly.

Opinion noted.  Move on to 3rd base, then home plate, through the dugout, then kindly exit the stadium.  Enjoy MSE. :D
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 20, 2011, 08:24:21 AM
@pk:
"would it be possible to connect to your system? E.g. do a private remote session (e.g. LogMeIn, TeamViewer, VNC, ...)"

I can't because I should reconfigure the network but I could provide "zipped" copies of directories/files if you tell me what you need.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 20, 2011, 01:51:12 PM
@pk:
"would it be possible to connect to your system? E.g. do a private remote session (e.g. LogMeIn, TeamViewer, VNC, ...)"

I can't because I should reconfigure the network but I could provide "zipped" copies of directories/files if you tell me what you need.

Same as me, if you need zipped folders, ... feel free to ask.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: igor on April 20, 2011, 01:52:55 PM
I'm afraid ZIPped folders are mostly useless for us.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xxiinophobia on April 20, 2011, 05:29:28 PM
I recently had this very issue after upgrading to Avast 6, but I just got it resolved.

Windows XP Professional, Service Pack 3, US English version
Windows Media Player 11.0.5721.5280
Avast 6.0.1091

Resolution

Download the MicroSoft FixIt tool Mats_Run.WinMediaPlayer.exe per amladen's post on Page 1:

Hey,

I fixed it! :) Go to http://support.microsoft.com/mats/windows_media_player_diagnostic/ (http://support.microsoft.com/mats/windows_media_player_diagnostic/) and click "Run now" to automatically repair Windows Media Player!

I hope it will work for you, also!

Right-Click Avast 6's system tray icon, select avast! shields control and then Disable for 10 minutes

If you've tried to run the FixIt tool previously and it failed to start, try disabling the avast shields first.

Run the FixIt tool

It will ask you if you want an automatic fix, or a manual type where you select the fixes to apply. I did manual, but ended up running all the fixes anyway.

When FixIt completes, click Finish to close it, then run WMP to confirm its condition

If WMP is back to its normal color (and you may want to confirm the Color Changer works again), you can right-click avast! systray icon, select avast! shields control, and then Enable all shields.



Hope this helps.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 20, 2011, 06:59:32 PM
Thanks for the hints.
I already knew FixIt could patch WMP.
But IMO if uninstalling AVAST Script Shield reverts WMP to its normal condition, then there is nothing that needs to be "repaired" in WMP. And at this point I find a bit difficult to believe people at AVAST have no idea of what the issue may be.

On a side note: the above system is US English...
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xxiinophobia on April 20, 2011, 07:23:00 PM
Looking at my post again, I failed to emphasize what my main point was:

It is possible to re-enable and continue to use Script Shield after applying the MS patch without WMP turning red. After I did the above, I turned all the shields back on and ran WMP again and it was still its normal color.

However (and this didn't occur to me until well after), I did not think to restart the computer and run WMP to make sure the changes stick after a reboot. I'm at work right now so I'll try to remember to do this when I get home.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 20, 2011, 07:44:46 PM
I would start from looking at how WMP changes and stores its UI settings.
In fact, not only it gets "red" but the whole tool for changing color and/or to reset to default is not working.
Now, I would understand if the Script Shield blocks something and alerts.
A "false positive".
But it stays silent, yet apparently it forbids WMP to read/write in some place.

Also interesting would be to know what checks FixIt performs and what corrections it makes.
You said you disabled Script Shield, that should NOT change anything.
So my first guess is FixIt somehow sees the default WMP UI settings are wrong/disabled/not acessible and stores them somewhere else. Or changes permission.
I don't know, to guess one should know how the Script Shield operates and/or what changes are made upon install and rolled back upon uninstall.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on April 20, 2011, 07:52:10 PM
Windows fixit did not work for me and media player stayed red so I had to uninstall script shield. Fixit also did not work with script shield uninstalled, presumably because there was nothing wrong with media player until script shield was running.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 20, 2011, 07:57:23 PM
@xtinguish
Did you try FixIt with Script Shield enabled or disabled?

Anyway, I insist if unistalling Script Shield fixes the issue, then there isn't anything wrong in WMP. Apparently it is just a problem with writing/reading the UI seetings.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 20, 2011, 08:14:43 PM
Windows FIXIT doesn't work on my computer, when I launch the program, it says "this program is not for your computer" ... :(
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: hayc59 on April 20, 2011, 08:18:05 PM
I have been following this thread a little
bit and was wondering why not just
dump Windows Media Player and grab
something like...I dont know more robust
prettier...more features like AIMP v3.00?
http://aimp.ru/index.php
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: DavidR on April 20, 2011, 08:27:45 PM
Well that isn't a solution to the problem (for those who wish to retain WMP, not me), but an avoidance of the issue, which solves nothing.

What I can't get my head around is the reluctance to take advantage of one of the developers request to remote connect to try and gain the information that may help all those who are experiencing the problem.

As has been said they haven't been able to replicate the problem, despite the varied test systems that they have and the fact that this isn't effecting every user.

Inconsistent problems like this really are very difficult to pin down as the system and application permutations must be massive. Whilst uninstalling the script shield is a workaround to the problem and indicates some sort of conflict with the script shield, what it doesn't do is to identify the other element in the conflict.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 20, 2011, 08:51:36 PM
@hayc59
Dude, it is like I throw a stone in your car's windshield then some genius comes and says "I was wandering why not just dump that XYZ car and grab something more robust and prettier".

@DavidR
"What I can't get my head around is the reluctance to take advantage of one of the developers request"
It seems tonight there is a contest here.
First of all, there isn't any "advantage" to take.
Then 99% people don't know what you are speaking of when you say "remote session" or "VNC".
Finally those few who know it must be connected to the Internet in a way that allows that sort of things, which is not my case unless I put some relatively massive effort.
And from my personal point of view there are much easier options like living with the partially disabled WMP, uninstalling the script shield, trying the FixIt patching or even dump AVAST all together.

Yes, it is all my fault.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: DavidR on April 20, 2011, 09:16:30 PM
1. If there is no advantage and you are happy to live with it, why bother to post. The advantage for me is obvious, to help avast find the source of the problem which they can't replicate. If this helps to pin down the problem and resolve it then it helps you and any other avast users with the problem.

2. To have one of the avast developers do a private remote connection to your computer (not a personal house call). In theory you can do this on any connection, but any broadband would be preferable.

3. I don't know what this massive effort is that you are talking about, bit from my knowledge of it, you would have to download an install a program like LogMeIn. Who ever agrees to do it would no doubt be given help in setting it up, by all accounts it isn't too complex.

4. No one is saying it is your fault.
You are just one who has asked for it to be resolved, yet no one is queuing up to assist PK gather the information, http://forum.avast.com/index.php?topic=72405.msg633917#msg633917 (http://forum.avast.com/index.php?topic=72405.msg633917#msg633917).
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: YoKenny on April 20, 2011, 10:17:39 PM
Yes, it is all my fault.
At least the helpers here know how to hide their email address and set their country in their PROFILE.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 20, 2011, 10:49:55 PM
@YoKenny
I guess that makes a big difference when it comes to helping.
Anyway thanks.

@DavidR
"why bother to post"
Apparently too much time to waste.
Now ask the same to all the other guys.

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: DavidR on April 20, 2011, 11:29:36 PM
It wasn't specifically directed at you or I would have quoted your post, etc.

It was a general comment that with the number of people reporting this and the offer to have one of the developers remotely connect to their computer to try and determine the cause, that 'no one' has come forward.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: ArtemisF0wl on April 20, 2011, 11:49:11 PM
i dont understand it either, if people want it fixed, dont just report/complain- HELP! the problem would likely be solved by now if someone with the problem would step forward.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Vlk on April 21, 2011, 12:01:26 AM
BTW in order to do the remote control session you don't have to reconfigure any firewalls etc. It's very simple actually.
But of course, we don't want to push anyone into doing something he doesn't want to do.

Thanks
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Dch48 on April 21, 2011, 12:31:09 AM
I would think that the problem is caused by some of WMP's default settings being changed by something at some point. I don't think Avast! is the culprit there because if it was , everybody with WMP11 on XP would have the problem and only a minority do. The Fixit tool most likely restores all of the default WMP settings and/or scripts. They may have been changed by updates from Microsoft (but again, you'd think everybody would have the problem is that was the cause) or by other things but obviously something was altered in the scripting somewhere along the line and the change doesn't mesh with Avast's Script shield.

I agree that somebody should step up and allow the dev's access to try to find and eliminate the problem.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: scythe944 on April 21, 2011, 05:55:10 PM
BTW in order to do the remote control session you don't have to reconfigure any firewalls etc. It's very simple actually.
But of course, we don't want to push anyone into doing something he doesn't want to do.

Thanks


Sorry, I haven't been here in a while (been a busy week) and just noticed that Avast would like to remotely access a computer to diagnose this problem.

I'm game.  Just have to wait until I get home to turn the thing on first.  I think it'll be pretty late at night for you guys though...
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: bobo1 on April 22, 2011, 03:31:13 PM
Yep mine computer windows media player 11 is stuck on red background. Not really bothered about it may be a fix out on next edition of avast hopefully!
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pk on April 22, 2011, 05:41:43 PM
@scythe944, thanks for your very kind offer - it would really help us; please get in touch with vlk to arrange a convenient time.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: xtinguish on April 22, 2011, 06:40:56 PM
bobo1

[Yep my computer windows media player 11 is stuck on red background. Not really bothered about it may be a fix out on next edition of avast hopefully!]


Just uninstal script shield from control panel, add remove programs. Avast until it's fixed.  This removes the windows media player colour problem.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: polochon on April 23, 2011, 12:27:51 PM
For WMP Player in RED

Demarrer-> Executer Copy past -> regsvr32 jscript.dll   OK

Demarrer-> Executer Copy past -> regsvr32 vbscript.dll  ok

It is Black !  :D


Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: pepe2 on April 23, 2011, 06:19:21 PM
For WMP Player in RED

Demarrer-> Executer Copy past -> regsvr32 jscript.dll   OK

Demarrer-> Executer Copy past -> regsvr32 vbscript.dll  ok

It is Black !  :D


Incredible, man. Fantastic!  ;D
Works like a charm. Thanks a million times.  :)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Dch48 on April 23, 2011, 10:19:32 PM
For WMP Player in RED

Demarrer-> Executer Copy past -> regsvr32 jscript.dll   OK

Demarrer-> Executer Copy past -> regsvr32 vbscript.dll  ok

It is Black !  :D



What does that mean in English? I can only decipher Start-> Run  then it gets confusing. Do you mean copy and paste regsvr32 jscript.dll   and then press OK?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: essexboy on April 23, 2011, 10:24:22 PM
Yep  ;D

get the run box up then paste in the following pressing OK after each line

regsvr32 jscript.dll   

 regsvr32 vbscript.dll 
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 23, 2011, 11:55:20 PM
Aren't these scripts dangerous for the computer ?

I am not a computer specialist, so I don't know anything about scripts.

:)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Asyn on April 23, 2011, 11:57:38 PM
Aren't these scripts dangerous for the computer ?

No.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: essexboy on April 23, 2011, 11:57:47 PM
No all you are doing is re-registering microsoft files
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 24, 2011, 12:21:41 AM
Thank you very much :)

I will try tomorrow, I hope it will work on my computer too. I think it will work.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: warlock on April 24, 2011, 01:35:34 AM
No all you are doing is re-registering microsoft files
In case anyone gets the idea to try this in Vista/7 with UAC enabled: Only do the registration from an elevated prompt (ie Run as administrator)!
If you do the registration as a normal user, you will kill (error 2738/2739) any MSI installer that uses vbscrip/jscript custom actions (very common).
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Dch48 on April 24, 2011, 04:16:56 AM
Those files are not scripts in themselves, they are the .dll files that enable Windows to process scripts.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: polochon on April 24, 2011, 11:09:30 AM
I have found here : in french  :http://support.microsoft.com/?kbid=831430 (http://support.microsoft.com/?kbid=831430)

and in english  : http://support.microsoft.com/kb/831430/en-us (http://support.microsoft.com/kb/831430/en-us)

No dangerous  ;D
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on April 24, 2011, 04:40:25 PM
Thank you very much :)

I only wanted to be sure :)

edit : Ok, I installed again the complete AVAST 6.0.1091 free version, so with the script shield, I have put the .dll files as polochon wrote, and it perfectly works.
I hope I will not have to put the .dll at every boot.

So is it what the AVAST team should add to a next build ?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: tli on April 25, 2011, 03:47:59 AM
All four of my affected machines are running Win XP Pro SP3.


[Edit]

Yep  ;D

get the run box up then paste in the following pressing OK after each line

regsvr32 jscript.dll   

 regsvr32 vbscript.dll 


Works for me.  THANKS!

[/Edit]

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: LorenzoC on April 25, 2011, 10:00:22 AM
Confirmed, it works.
Thanks to whoever made the equation and came to this "not rocket science" fix of re-registering the DLLs. :)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: z4759 on April 25, 2011, 05:43:02 PM
Same problem here too. Been trying to figure out what turned media player red. Avast 6 has given me fits since the day I installed it. I should have known it had something to do with this too.

Avast 6, at least on my computer, is a big step in the wrong direction.

I running XP Home SP 3 too.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: essexboy on April 25, 2011, 05:47:57 PM
It appears to be that AVast has somehow broken the registration for some WMP's with those dll's - Although I would have thought if it broke for one it would have broken them all  ???
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: polochon on April 25, 2011, 07:33:27 PM
When wm player 11 is red ,the dialog box do not appears in Assistant recherche of explorateur windows :(not always) you can check ?

(http://files.getwebb.org/files/01/13/eb/4d98595cd8067a22e50023b040259975e0/source.jpeg) (http://files.getwebb.org/view-cre65r2m.html)

the re-registering microsoft files repair the "Assistant recherche of explorateur windows"

and wm player I found by chance.
(http://files.getwebb.org/files/47/1b/58/961f2ba690f261e50144c645210c823570/source.jpeg) (http://files.getwebb.org/view-cre65r2n.html)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: avragorn on May 13, 2011, 05:53:30 PM
Hello,

AVAST just upgraded to the newest version (6.0.1125) (I launched the upgrade after the message in the AVAST "pop up" saying that a new version is available.
And again, WMP11 became red ! I had to repeat this :

For WMP Player in RED

Demarrer-> Executer Copy past -> regsvr32 jscript.dll   OK

Demarrer-> Executer Copy past -> regsvr32 vbscript.dll  ok

It is Black !  :D

So would it mean that AVAST delete these entries ? It would be great if you could fix it, please :)

Thank you very much :)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: DavidR on May 13, 2011, 07:12:00 PM
No it doesn't mean that it deleted these items as they are clearly still present.

The problem is for whatever reason the jscript.dll and vbscript.dll are no longer registered. That is what the regserv32 command does, register the dll file so that the library can be used by WMP.
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: scythe944 on May 14, 2011, 05:06:01 AM
Confirmed, it is red again.  Still don't care though.  ;)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: roborat on May 16, 2011, 01:54:07 AM
I've already fixed this once with http://support.microsoft.com/mats/windows_media_player_diagnostic/
but the problem just came back after the last Avast program update.

The link to http://support.microsoft.com/kb/831430/en-us seems like it might be the key to this.
Before doing anything I used regedit to look at
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{f414c260-6ac0-11cf-b6d1-00aa00bbbb58}\InprocServer32
where I saw...
(Default)=C:\Program Files\Alwil Software\Avast5\AhAScr.dll
Default Engine=C:\WINDOWS\system32\jscript.dll
ThreadingModel=Both

After running...
regsvr32 jscript.dll   
regsvr32 vbscript.dll
this changed to...
(Default)=C:\WINDOWS\system32\jscript.dll
ThreadingModel=Both

(f414c262-6ac0-11cf-b6d1-00aa00bbbb58 was exactly the same as this, but
f414c261-6ac0-11cf-b6d1-00aa00bbbb58 never had the link to AhAScr.dll in the first place)

Ok - red problem went away, but this feels like I've "unhooked" Avast in some way, possibly with effects beyond WMP. I would guess the underlying problem is buried within AhAScr.dll.

(Avast=6.0.1125, Windows=XP home/SP3)
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Dch48 on May 16, 2011, 04:44:53 AM
Okay I see something that may be a clue to why only some people on XP have this problem. From the location of your Avast files, it's clear that you upgraded from Avast 5 to 6 through the program GUI. If you had done a clean install of v6 the files would be in a different folder. Maybe this is common to all the people who have had the problem? I did a clean install myself and have never had an issue.

Maybe this isn't at the root of the problem at all but who knows?
Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: Gopher John on May 16, 2011, 03:12:37 PM
Okay I see something that may be a clue to why only some people on XP have this problem. From the location of your Avast files, it's clear that you upgraded from Avast 5 to 6 through the program GUI. If you had done a clean install of v6 the files would be in a different folder. Maybe this is common to all the people who have had the problem? I did a clean install myself and have never had an issue.

Maybe this isn't at the root of the problem at all but who knows?

I updated from v5.x to v6.x and have the Avast5 folder.  I don't have the WMP problem.  However, the combination of the WMP version, other software installed, as well as various paths (as you've mentioned) may well be a factor.

Title: Re: WMP 11 black to red after upgrade from Avast 5 to 6
Post by: scythe944 on May 16, 2011, 08:06:50 PM
I think I upgraded from a full clean uninstall / re-install using the removal tool but I could be wrong. I updated a lot of machines when 5/6 came out so I'm a bit cloudy on the details.  I'll check the folders on the affected system when I get a chance.