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Other => General Topics => Topic started by: hh on March 01, 2011, 10:02:09 AM

Title: updating virus db 'package broken'
Post by: hh on March 01, 2011, 10:02:09 AM

Switched to AVast because works well on my (other) netbook and uses less system resources. Also sail, so pirate talk just the job. But cannot update virus db.  Keeps reporting' package broken'. Tried auto/manual etc. Tried changing connection settings. Also tried to 'repair software' but similar mesage received.
01.03.2011 08:36:06 general: Started: 01.03.2011, 08:36:06
01.03.2011 08:36:06 general: Running setup_ais-3e8 (1000)
01.03.2011 08:36:06 system: Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1]
01.03.2011 08:36:06 system: Memory: 37% load. Phys:2097151/2097151K free, Page:4194303/4194303K free, Virt:2042912/2097024K free
01.03.2011 08:36:06 system: Computer WinName: HARRY-PC
01.03.2011 08:36:06 system: Windows Net User: Harry-PC\Harry
01.03.2011 08:36:06 general: Cmdline: /uninstwiz 
01.03.2011 08:36:06 general: Old version: 3e8 (1000)
01.03.2011 08:36:06 registry: Deleted registry: Software\AVAST Software\Avast\UpdateReady
01.03.2011 08:36:06 system: Using temp: C:\Users\Harry\AppData\Local\Temp\_asw_aisI.tm~a02344 (21564M free)
01.03.2011 08:36:06 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
01.03.2011 08:36:06 general: DldSrc set to inet
01.03.2011 08:36:06 internet: SYNCER: Agent=Syncer/5.00 (ais-1000;p)
01.03.2011 08:36:06 system: Computer DnsName: Harry-PC
01.03.2011 08:36:06 system: Computer Ip Addr: 192.168.1.4
01.03.2011 08:36:06 system: Installed in: C:\Program Files\AVAST Software\Avast (21564M free)
01.03.2011 08:36:06 internet: SYNCER: Type: no proxy
01.03.2011 08:36:06 internet: SYNCER: Auth: no authentication
01.03.2011 08:36:06 package: Part prg_ais-3e8 is installed
01.03.2011 08:36:06 package: IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-11022800.vpx does not exist
01.03.2011 08:36:06 package: Part vps_win32-11022801 was guessed as installed
01.03.2011 08:36:06 package: Part setup_ais-3e8 is installed
01.03.2011 08:36:06 package: Part jrog-a7 is installed
01.03.2011 08:36:06 package: Part jrog2-169 is installed
01.03.2011 08:36:06 general: LoadState: Edition=1
01.03.2011 08:36:06 general: Old version: 3e8 (1000)
01.03.2011 08:36:06 file: SetExistingFilesBitmap: 811->325->325
01.03.2011 08:36:06 general: GUID: 72567a25-cfe6-42c9-b4b9-0e58c815358a
01.03.2011 08:36:06 general: Server definition(s) loaded for 'main': 299 (maintenance:0)
01.03.2011 08:36:06 general: SelectCurrent: selected server 'Download779 AVAST5 Server' from 'main'
01.03.2011 08:36:06 internet: SYNCER: Type: no proxy
01.03.2011 08:36:06 internet: SYNCER: Auth: no authentication
01.03.2011 08:36:15 general: progress thread start
01.03.2011 08:36:15 internet: HttpGetWinsock(http://download779.avast.com/iavs5x/servers.def.vpx)
01.03.2011 08:36:16 internet: Used server: http://download779.avast.com/iavs5x
01.03.2011 08:36:16 file: GetFileWithRetry: servers.def.vpx downloaded .
01.03.2011 08:36:16 file: servers.def.vpx not changed, 1298474046
01.03.2011 08:36:16 general: Server definition(s) loaded for 'main': 299 (maintenance:0)
01.03.2011 08:36:16 general: SelectCurrent: selected server 'Download726 AVAST5 Server' from 'main'
01.03.2011 08:36:16 internet: SYNCER: Type: no proxy
01.03.2011 08:36:16 internet: SYNCER: Auth: no authentication
01.03.2011 08:36:16 internet: HttpGetWinsock(http://download726.avast.com/iavs5x/prod-ais.vpx)
01.03.2011 08:36:16 internet: Used server: http://download726.avast.com/iavs5x
01.03.2011 08:36:16 file: GetFileWithRetry: prod-ais.vpx downloaded .
01.03.2011 08:36:16 file: prod-ais.vpx not changed, 1298918488
01.03.2011 08:36:16 package: LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
01.03.2011 08:36:16 package: ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
01.03.2011 08:36:16 package: LoadAllDefs failed 0x20000011
01.03.2011 08:36:16 general: Error:The package is broken.

help..

Title: Re: updating virus db 'package broken'
Post by: DavidR on March 01, 2011, 04:07:06 PM

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You may need to reboot after the repair.

If that doesn't work you may need to download the full virus database update, the repair function should say if that is required.
- Avast! Manual Virus Definitions Update Download - avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 36MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.

Note: Ignore the file name in the images of the page that is displayed after clicking the download link, they are for the main program, not for vpsupd.exe which will be downloaded.

Title: Re: updating virus db 'package broken'
Post by: hh on March 01, 2011, 04:45:41 PM

Thanks very much for this.  I had tried clean and safe install, repair and manual download. Restarted several times. Still no joy.  Went to the dentist, came back miserable, fired up the pc and it auto-updated and all seems fine.  Dunno why - just fixed itself somehow.  Anyhow, it cheered me up, also to get prompt response.  Thanks for care and interest. :D

Title: Re: updating virus db 'package broken'
Post by: DavidR on March 01, 2011, 05:07:15 PM

No problem, glad I could help (well tried ;D).

Welcome to the forums.