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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: a_das on March 01, 2011, 12:01:32 PM

Title: AIS 6 manual update not happening
Post by: a_das on March 01, 2011, 12:01:32 PM

I had previously installed AIS 5. Now I have AIS 6.
I do not have an internet connection. Whenever I try to update AIS 6 using vpsupd.exe file, it says: "Sorry, but the license for updating the product has expired." and it terminates.
I have uninstalled AIS using Add/Remove Programs as well as aswclear5.exe (avast! Antivirus Removal Tool), cleaned the registry, etc. and then re-installed AIS a few times. But nothing solves the problem.
How do I correct it? Can't AIS 6 be updated manually?

Title: Re: AIS 6 manual update not happening
Post by: Lisandro on March 01, 2011, 12:12:37 PM

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

Title: Re: AIS 6 manual update not happening
Post by: a_das on March 01, 2011, 12:22:08 PM

The setup.log file is attached here.

Title: Re: AIS 6 manual update not happening
Post by: Lisandro on March 01, 2011, 12:25:49 PM

01:20:48 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: Wednesday, March 02, 2011
Current date: Tuesday, March 01, 2011]

1:20:39 min/gen  pfnBasGetCurrentProductLicenseInfo E:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\license.avastlic return value: 0x2000001C
01:20:39 min/gen  Invalid licence: 0x2000001C

2000001C: It means license banned. Remove avast, install the free home version and don't use any of keygens again.

Title: Re: AIS 6 manual update not happening
Post by: a_das on March 01, 2011, 12:35:05 PM

Quote from: Tech on March 01, 2011, 12:25:49 PM

01:20:48 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: Wednesday, March 02, 2011
Current date: Tuesday, March 01, 2011]

1:20:39 min/gen  pfnBasGetCurrentProductLicenseInfo E:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\license.avastlic return value: 0x2000001C
01:20:39 min/gen  Invalid licence: 0x2000001C

2000001C: It means license banned. Remove avast, install the free home version and don't use any of keygens again.

I didn't use any keygen, man. I had inserted the avastlic file during installation of both AIS 5 and AIS 6.
How come the license gets banned? Is it possible to remove the ban?
I have to use AIS for the extra features (Sandbox, etc.).

Title: Re: AIS 6 manual update not happening
Post by: Lisandro on March 01, 2011, 12:39:39 PM

Send the license file in an email to (http://www.mailonpix.com/images/8cfee2216867075618613c471b1bdd0f.gif) and explain what is going on.