Avast WEBforum
Other => General Topics => Topic started by: nightcrawler1924 on March 14, 2011, 09:11:30 PM
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Hi, I have been getting this BSOD the last few days. I hooked up th error codes and it is coming up a problem with avast. Is there a fix for this, does anyone know?
Thanks!
aswsp.sys
91f26e38
91f0c00
4d65202b
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Welcome to the forum.
Can you tell us which version of avast you're using, What anti virus program did you use before
and how did you remove it ???
See if these instructions help you fix the problem:
3rd party: Uninstalling third-party antivirus software (Removing your Current AV)
https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=574 (https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=574)
The removal tool for avast! Antivirus (should you also need it) : http://files.avast.com/files/eng/aswclear6.exe (http://files.avast.com/files/eng/aswclear6.exe)
If you didn't totally remove your old AV before installing avast!, then you'll need to 1st remove the remainder of the old AV, reboot,
remove avast! using the add/remove function, reboot, remove the remainder of avast using the removal too, again reboot.
Now re-install avast!6.
If you still have a problem or don't understand any of the printed instructions, just come back and ask.
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Thank you.
Current version 6.0.1
Virus def 110314-1
Um, i have had avast for over a year now and had no problems... until now.
I didn't install anything new.
Um, BSOD for the last few days.
Should I remove avast? Reinstall or DL something new?
Thank you!
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Thank you.
Current version 6.0.1
Virus def 110314-1
Um, i have had avast for over a year now and had no problems... until now.
I didn't install anything new.
Um, BSOD for the last few days.
Should I remove avast? Reinstall or DL something new?
Thank you!
I would suggest that you uninstall avast! totally and then do a clean install using the following instructions:
1. download the latest version of the avast!6 installer from http://www.avast.com/index (http://www.avast.com/index)
2. download the avast!6 removal tool mentioned in my previous post
3. Use the add/remove function to remove avast! - reboot
4. use the removal tool to remove the rest of avast! - reboot
5. install the latest version of avast! 6 which you downloaded in step 1
6. Reboot one more time. When the system comes back up, you should have a working copy of avast!6
on your system and no more BSOD.
Let me know how things went and good luck. :)
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Thank you so much for quick reply! :)
I will do this now and keep you posted.
What would be a good registry cleaner to use, to clean up old unused files. I use to use CCleaner.
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Thank you so much for quick reply! :)
I will do this now and keep you posted.
What would be a good registry cleaner to use, to clean up old unused files. I use to use CCleaner.
My advise when I do the seminar is to use Ccleaner and not to change any settings.
Cleaning the registry only saves milliseconds but removing the wrong key can result in your
system not booting.
My advice is simple. "If it ain't broke, don't fix it.
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Okay, So i reinstalled like you said and so far so good... but, when I removed avast from my system it booted in seconds! It was so fast that I was stunned. When I reinstalled avast... it is very slow and sluggish again. Everything seems to be working slower now. I am going to try the CCleaner.
Any ideas I am all ears and thank you for all the help! ;D
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It would help if you show your system specifications.
Operating System. XP, Vista, Windows 7 ???
CPU type and speed. ???
RAM amount. ???
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Hi sorry,
Vista home premium
Intel Core Duo T8300 2.40ghz
2.00GB Ram
Oh and i just crashed again and had to do Restore.
I think i'm going to Uninstall Avast.
Any help?
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try posting the minidump here so we can analyze it.
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Hi sorry,
Vista home premium
I solved all my problems with Vista by installing Windows 7 ;)
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Hi and thanks so much for the help!
I am smiling at your last words... I decided it's all over for poor Vista! I am installing windows 7 tomorrow! ;D I just couldn't believe you had posted my exact thoughts!!! :D Too Funny!
I am a bit worried though. I have a dell M1730 and I know there is a certain order things have to go, and I don't know much about the drivers either.
Any help or advice would be greatly appreciated!!! I am backing up all my files, music and pics now. I am sick of Vista!
Thank you again. ;D
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Is this what your using to make life simple:
http://windows.microsoft.com/en-US/windows7/products/windows-anytime-upgrade (http://windows.microsoft.com/en-US/windows7/products/windows-anytime-upgrade)
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Yes, I am going to give this a try. I wanted to do a clean install but will see how this goes instead.
Thank you so much for you help. :D
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Your welcome. Let us know when the upgrade is complete. :)
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OMGosh! ;D I love it! Upgrade complete!!!! Yayyyyyyyyyyy. I can not believe what a difference Windows 7 is from Vista. I am floored! Thank you so much for your help. I should have done this a long time ago and Avast is running fine now. :D
I had a problem with a few of my Dell drivers. LOL What's new. Dell. Ugh. Anyway all sorted out except for my webcam, which I will figure out eventually.
Okay, I did get some kind of warning from Avast when I turned on the system this morning and I wanted to check and make sure I did the right thing.
I got a screen from Avast that read KMS, and something about putting it in the sandbox. I said yes. Is this a virus or trojan? I read online it has something to do with MS office 2010, which I just downloaded from my niece.
I am running a full scan now but everything seems okay.
Any advice.
Thank you! :)
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Do you have the full path for the file ? As Avast will sandbox it if it finds it suspicious. I have just been working with someone that had a remote programme running on their system since they bought it, and they never knew till Avast was installed.
It was a programme used by the manufacturer to remote several computers together to enable drivers to be installed. It has been running every day since day one ;D
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Oh wow. You know you just made me think about what I did last night. I set up remote control to help my friend with her computer. Could this have caused the problem? Hmm. Interesting.
I doubt there is anything like that on my system. I just did a clean install of Windows 7 2 days ago, and have been giving it some time before I went ahead and installed my programs. maybe something was in one of my old programs and I didn't know.
Okay, so where do I find the path? It did not give one when the alert came up and the scan finished and nothing was detected.
Thanks for the help.
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I am not to sure where the log is for autosandbox - methinks I will have to rummage for it
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Okay, I lost my connection and just had to restart and the message came back.
I am not liking this. :(
You are opening and application that may be potentially unsafe. We strongly recommend opening this application in the virtual environment of the Avast. Sandbox to avoid any risk to your computer.
C:\Windows\AutoKMS.exe
C:\Windows\explorer.EXE
Please tell me this is not a virus or spyware! :o
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It is related to Office - but lets ease your mind
Download ComboFix from one of these locations:
Link 1 (http://www.forospyware.com/sUBs/ComboFix.exe)
Link 2 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
* IMPORTANT !!! Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
- Double click on ComboFix.exe & follow the prompts.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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