Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: k.u.r.t on March 15, 2011, 05:09:01 PM

Title: Build 1027: Questions for users with Firefox WebRep issues
Post by: k.u.r.t on March 15, 2011, 05:09:01 PM: I would like to ask those of you who claim that WebRep has disappeared from their systems with the latest build to answer these questions for us:

1. What system are you running (XP/Vista/7)
2. 32/64 bit?
3. Can you see the add-on in Firefox's list of add-ons? This can be located under Tools > Add-ons. Firefox 4 users need to press F10 first to see the menu bar.
4. Can you see the following key in registry?
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla\Firefox\Extensions\wrc@avast.com
(64bit systems)
HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\wrc@avast.com
(32bit systems)
5. If so what is its value?
6. Could you zip the contents of the directory from step 5 and post it here?
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: firzen771 on March 15, 2011, 05:58:02 PM: 16/32bit? im guessing u meant 32/64bit?
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: reisender67 on March 15, 2011, 06:27:22 PM: Hello,

1. WIN7 Firefox 4.0 RC1
2. 64 Bit
3. Yes
4. Yes
5. C:\Program Files\AVAST Software\Avast\WebRep\FF
6. Sorry, ZIP File to large (320KB)

I have problems with TeraCopy too.

Greetings
Reisender
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: DavidR on March 15, 2011, 06:43:11 PM: Two systems, XP Pro SP3 and win7 starter (32bit) both with firefox 3.6.15 and the webrep icon no longer displays.

3. Yes - The webrep add-on is present in firefox add-ons on both systems.
4. Yes -
5. C:\Program Files\AVAST Software\Avast\WebRep\FF
6. You can't post zip files on the forums. Uploaded DavidR_FF.7z 7zip to media fire http://www.mediafire.com/download.php?bd4tfrtrd2s4axd (http://www.mediafire.com/download.php?bd4tfrtrd2s4axd).
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: jrace on March 15, 2011, 07:07:36 PM: WebRep disappeared:

1. Win7 Ult
2. 32 bit

3. yes
4. yes

5. [HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions]
"wrc@avast.com"="C:\\Program Files\\AVAST Software\\Avast\\WebRep\\FF"
6. .zip file too large (339 KB) ???
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: DavidR on March 15, 2011, 07:49:24 PM: Guys, even if it weren't too large you can't attach archive files only .txt and .log files.

There is also no point in changing the file type (to one of the above) to be able attach it as in the forum saving it as a txt file would corrupt the archive.
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: Rednose on March 15, 2011, 08:07:42 PM: 1) Vista
2) 32 bit
3) Yes
4) Yes
5) C:\Program Files\AVAST Software\Avst\WepRep\FF
6) http://turboupload.com/plr5e40rgfyq

Greetz, Red.
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: NON on March 16, 2011, 12:12:12 AM: Firefox 3.6.15

1. Win7
2. 32bit
3. Yes (Date: 20110101)
4. Yes
5. C:\Program Files\AVAST Software\Avast\WebRep\FF
6. http://www.mediafire.com/?0wwcbu8bvh1t70c
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: k.u.r.t on March 16, 2011, 10:13:46 AM: Thanks! I have found out the cause of the problem. Now I need to investigate why this only happened to half of our userbase ...
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: Rednose on March 16, 2011, 01:33:41 PM: Hi k.u.r.t :)

With the next update can you please tell us ( who have this problem ) how to update ( from the GUI / installer / clean install ). I prefer not to go back with a previous image if it is not needed :)

Greetz, Red.
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: Asyn on March 16, 2011, 01:36:53 PM: Quote from: Rednose on March 16, 2011, 01:33:41 PM
With the next update can you please tell us ( who have this problem ) how to update ( from the GUI / installer / clean install ). I prefer not to go back with a previous image if it is not needed :)

+1
Also, if it's needed to uninstall WR in FF before an update..!!??
Thanks,
asyn
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: k.u.r.t on March 16, 2011, 06:31:15 PM: The update should be seamless. Simply running the installer will overwrite the existing installation with the new one which will fix the issue. The problem was that other localizations that the plugin now references were not included in the setup by mistake. The usual human factor case ...
Title: Re: Build 1027: Questions for users with Firefox WebRep issues
Post by: DavidR on March 16, 2011, 07:05:19 PM: Any time frame when this is likely to be in the next pre-release refresh or regular program update ?