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Avast Products => Non-english zone => Espanol => Topic started by: baus on March 16, 2011, 11:56:44 AM

Title: no se actualiza la base ni el programa
Post by: baus on March 16, 2011, 11:56:44 AM
Hola a todos y gracias anticipadas:
Hace unos dias que avast no tiene acceso a los servidores de actualización, desinstalé la versión 5 e instalé la 6.0.1000 he pasado la herramienta de desinstalación de avast y he vuelto a repetir el proceso con el 6 volviendolo a reinstalar. Hace unos dias que uso un nuevo modem-router wifi de ono pero creo que al principio de tenerlo si que se actualizaba. No se que hacer, alguna idea? Gracias.
Title: Re: no se actualiza la base ni el programa
Post by: Lisandro on March 16, 2011, 12:04:28 PM
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.
Title: Re: no se actualiza la base ni el programa
Post by: baus on March 16, 2011, 12:17:11 PM
11:41:57 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:41:57 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 3
11:42:20 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:42:20 nrm/gen  InvalidateCurrent: invalidated server 'Download333 AVAST5 Server' from 'main'
11:42:20 nrm/gen  SelectCurrent: selected server 'Download331 AVAST5 Server' from 'main'
11:42:20 nrm/int  SYNCER: Type: use IE settings
11:42:20 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:42:20 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 4
11:42:43 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:42:43 nrm/gen  InvalidateCurrent: invalidated server 'Download331 AVAST5 Server' from 'main'
11:42:43 nrm/gen  SelectCurrent: selected server 'Download338 AVAST5 Server' from 'main'
11:42:43 nrm/int  SYNCER: Type: use IE settings
11:42:43 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:42:43 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 5
11:43:07 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:43:07 nrm/gen  InvalidateCurrent: invalidated server 'Download338 AVAST5 Server' from 'main'
11:43:07 nrm/gen  SelectCurrent: selected server 'Download827 AVAST5 Server' from 'main'
11:43:07 nrm/int  SYNCER: Type: use IE settings
11:43:07 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:43:07 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 6
11:43:30 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:43:30 nrm/gen  InvalidateCurrent: invalidated server 'Download827 AVAST5 Server' from 'main'
11:43:30 nrm/gen  SelectCurrent: selected server 'Download851 AVAST5 Server' from 'main'
11:43:30 nrm/int  SYNCER: Type: use IE settings
11:43:30 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:43:30 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 7
11:43:53 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:43:53 nrm/gen  InvalidateCurrent: invalidated server 'Download851 AVAST5 Server' from 'main'
11:43:53 nrm/gen  SelectCurrent: selected server 'Download832 AVAST5 Server' from 'main'
11:43:53 nrm/int  SYNCER: Type: use IE settings
11:43:53 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:43:53 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 8
11:44:16 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:44:16 nrm/gen  InvalidateCurrent: invalidated server 'Download832 AVAST5 Server' from 'main'
11:44:16 nrm/gen  SelectCurrent: selected server 'Download793 AVAST5 Server' from 'main'
11:44:16 nrm/int  SYNCER: Type: use IE settings
11:44:16 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:44:16 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 9
11:44:39 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:44:39 nrm/gen  InvalidateCurrent: invalidated server 'Download793 AVAST5 Server' from 'main'
11:44:39 nrm/gen  SelectCurrent: selected server 'Download858 AVAST5 Server' from 'main'
11:44:39 nrm/int  SYNCER: Type: use IE settings
11:44:39 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:44:39 dbg/int  while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 10
11:44:41 min/int  tried 10 servers to get file 'servers.def.vpx', but failed (0x20000004)
11:44:41 min/fil  servers.def.vpx not changed, 1299350494
11:44:41 min/pkg  Download servers.def, servers.def.vpx failed with error 0x20000004.
11:45:02 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:45:02 nrm/gen  InvalidateCurrent: invalidated server 'Download858 AVAST5 Server' from 'main'
11:45:02 nrm/gen  SelectCurrent: selected server 'Download983 AVAST5 Server' from 'main'
11:45:02 nrm/int  SYNCER: Type: use IE settings
11:45:02 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:45:02 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
11:45:23 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:45:23 nrm/gen  InvalidateCurrent: invalidated server 'Download983 AVAST5 Server' from 'main'
11:45:23 nrm/gen  SelectCurrent: selected server 'Download310 AVAST5 Server' from 'main'
11:45:23 nrm/int  SYNCER: Type: use IE settings
11:45:23 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:45:23 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 2
11:45:46 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:45:46 nrm/gen  InvalidateCurrent: invalidated server 'Download310 AVAST5 Server' from 'main'
11:45:46 nrm/gen  SelectCurrent: selected server 'Download797 AVAST5 Server' from 'main'
11:45:46 nrm/int  SYNCER: Type: use IE settings
11:45:46 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:45:46 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 3
11:46:10 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:46:10 nrm/gen  InvalidateCurrent: invalidated server 'Download797 AVAST5 Server' from 'main'
11:46:10 nrm/gen  SelectCurrent: selected server 'Download334 AVAST5 Server' from 'main'
11:46:10 nrm/int  SYNCER: Type: use IE settings
11:46:10 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:46:10 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 4
11:46:33 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:46:33 nrm/gen  InvalidateCurrent: invalidated server 'Download334 AVAST5 Server' from 'main'
11:46:33 nrm/gen  SelectCurrent: selected server 'Download760 AVAST5 Server' from 'main'
11:46:33 nrm/int  SYNCER: Type: use IE settings
11:46:33 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:46:33 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 5
11:46:56 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:46:56 nrm/gen  InvalidateCurrent: invalidated server 'Download760 AVAST5 Server' from 'main'
11:46:56 nrm/gen  SelectCurrent: selected server 'Download853 AVAST5 Server' from 'main'
11:46:56 nrm/int  SYNCER: Type: use IE settings
11:46:56 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:46:56 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 6
11:47:19 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:47:19 nrm/gen  InvalidateCurrent: invalidated server 'Download853 AVAST5 Server' from 'main'
11:47:19 nrm/gen  SelectCurrent: selected server 'Download958 AVAST5 Server' from 'main'
11:47:19 nrm/int  SYNCER: Type: use IE settings
11:47:19 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:47:19 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 7
11:47:42 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:47:42 nrm/gen  InvalidateCurrent: invalidated server 'Download958 AVAST5 Server' from 'main'
11:47:42 nrm/gen  SelectCurrent: selected server 'Download312 AVAST5 Server' from 'main'
11:47:42 nrm/int  SYNCER: Type: use IE settings
11:47:42 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:47:42 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 8
11:48:05 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:48:05 nrm/gen  InvalidateCurrent: invalidated server 'Download312 AVAST5 Server' from 'main'
11:48:05 nrm/gen  SelectCurrent: selected server 'Download828 AVAST5 Server' from 'main'
11:48:05 nrm/int  SYNCER: Type: use IE settings
11:48:05 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:48:05 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 9
11:48:28 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EFD (12029)
11:48:28 nrm/gen  InvalidateCurrent: invalidated server 'Download828 AVAST5 Server' from 'main'
11:48:28 nrm/gen  SelectCurrent: selected server 'Download743 AVAST5 Server' from 'main'
11:48:28 nrm/int  SYNCER: Type: use IE settings
11:48:28 nrm/int  SYNCER: Auth: another authentication, use WinInet
11:48:28 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 10
11:48:30 min/int  tried 10 servers to get file 'servers.def', but failed (0x20000004)
11:48:30 min/fil  servers.def not changed, 1299350494
11:48:30 min/pkg  Tried to download servers.def but failed with error 0x20000004.
11:48:30 min/pkg  LoadAllDefs failed 0x20000004
11:48:30 min/gen  Error:Cannot connect to download828.avast.com (174.120.185.122:80).
11:48:30 nrm/pkg  Transferred: files 20, bytes 0, time 422391 ms
11:48:30 nrm/pkg  Retries: total 20, files 2, servers 21
11:48:51 vrb/int  Sending stats 'http://download743.avast.com/cgi-bin/iavs4stats.cgi': 20000004 0
11:48:51 vrb/fil  NeedReboot=false
11:48:51 min/gen  Return code: 0x20000004 [Cannot connect to download743.avast.com (208.43.71.142:80).]
11:48:51 min/gen  Stopped: 16.03.2011, 11:48:51


Thank you
Title: Re: no se actualiza la base ni el programa
Post by: Lisandro on March 16, 2011, 12:21:41 PM
The infamous 0x20000004 error...
Well, can you try into avast redirection settings to set "no proxy" instead of "automatic detection" and try?
Title: Re: no se actualiza la base ni el programa
Post by: baus on March 16, 2011, 06:31:10 PM
I did it, no way
Title: Re: no se actualiza la base ni el programa
Post by: Lisandro on March 16, 2011, 06:33:00 PM
Which firewall do you use? Any other security program that could interfere?
Cual es tu cortafuegos? Algún otro programa de seguridad que pueda interferir?
Title: Re: no se actualiza la base ni el programa
Post by: baus on March 16, 2011, 06:37:32 PM
I always used comodo with avast and I never had any problem
Title: Re: no se actualiza la base ni el programa
Post by: Lisandro on March 16, 2011, 07:25:48 PM
Remove the avast entries on Comodo programs list.
Boot and allow avast to connect again.
Title: Re: no se actualiza la base ni el programa
Post by: baus on March 16, 2011, 07:58:14 PM
Ok I think comodo is the problem. When a turn off this firewall avast works correctly,but I always have both programs. Anyway thank you Tech.
Title: Re: no se actualiza la base ni el programa
Post by: baus on March 16, 2011, 08:05:16 PM
Turning off the Defense+ in comodo all works perfectly.
Title: Re: no se actualiza la base ni el programa
Post by: Lisandro on March 16, 2011, 08:23:53 PM
Set Defense+ to a manual mode and allow avast requirements.
Maybe you need to purge avast entries from Defense+ first.