Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Hiballer on March 31, 2011, 03:42:13 AM
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I added the WebRep add-on for Firefox and, as long as I was using version 3.xxx it worked just fine. When Firefox 4.0 came along, my home page (iGoogle) started messing up. I could not move/edit/close/delete any of my gadgets on my home page. When I disabled WebRep, they all started working again. Someone needs to look into this and see what's up.
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Just to add that you are not alone.
With my firefox 4, the webrep addon does the same for me when it is enabled. It blocks most of the igoogle gadgets from showing.
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Its best to do a COMPLETE uninstall of Firefox 3.6 when going to Firefox 4.0. You can use Revo Uninstaller in Advanced mode. When uninstalling Firefox be sure to select the option to delete all settings. Just export your bookmarks first.
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Sorry. I'm not about to do that. I have quite a few add-ons, settings, colors, and field changes that I do not want to lose. Besides, this drastic action is deemed 'not necessary' by the Mozilla people. It is simply that the Avast! add-on doesn't work in it's present incarnation. I can wait until it is fixed.
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Thats why there is MozBackup. BTW its not drastic. Its a way to ensure everything is working just fine. I just installed Avast on my girlfriends laptop last night. She never had Avast on there before. She was using NIS as well as I was. Uninstalled NIS. Have a fresh install of Firefox. Installed Avast 6.0.144 and WebRep works just fine.
http://mozbackup.jasnapaka.com/
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Just noticed webrep wasn't there in firefox4 ... opened up avast went down to additional protection > webrep clicked the uninstall link beside the firefox icon then clicked the install link & back came webrep in firefox4.
I do wipe firefox from time to time, save settings etc with FEBE
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I use MozBackup regularly. That isn't the point. For an add-on to pass the Firefox "checking to see if your add-ons are compatible" (which WebRep did) it should work properly without the user having to jump through flaming hoops. It doesn't. Therefore, I will simply wait until it DOES work. It is currently in a 'disabled' state and FF will occasionally check to see if it is updated. When it is, then I'll re-enable it. Currently, the WebRep add-on will NOT work with FF4.0 and needs to be checked out with the developer (Avast!). This is the main reason I posted here - not to find a 'work-around'.
I do appreciate that a full removal and reinstall will 'solve' the problem, but, once again, that's not the point. Besides, I have already upgraded all my FF versions from 3.x to 4.0 and your solution would entail procedures that, if they didn't work properly, might just make a simple irritant turn into a real mess.
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@Barkaye: True. WebRep does show up in FF4. What happens is you will lose the functionality of all your home page widgets if (and only IF) you use iGoogle as your home page.
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Been using Avast 6.0.1044 for the past two weeks and never an issue with WebRep. What are homepage widgets anyways. Never seen those before. Some sort of special add on? Maybe one of your many add ons is interfering with WebRep?
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iGoogle is a customizable page which you can set as your home page. The widgets are things such as RSS readers, Weather reporters, horoscopes, calendars and the like. You can arrange them anywhere on your home page and they will update themselves as necessary. When WebRep is enabled, none of the widgets can be moved around, edited, or deleted. Their drop-downs simply do not work. When WebRep is disabled, they work as they should. It is a clear case of one add-on (WebRep) not working properly in this single instance (Firefox 4.0, iGoogle home page, and WebRep enabled).
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Is iGoogle the only page with problems? Sounds to me like so. Set your homepage to something like Yahoo and see what happens.
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My homepage is ATT.net/yahoo with no issues. I set it to CNN sometimes with no issues.
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Okay. I am sitting here at Yahoo as a page and WebRep is enabled. When I click on Autos (for instance) I am taken to the Autos page. Trying to click on Home again from that page I am always presented with the same page I'm on (Autos). The only way I can go back to the Yahoo home page is to enter the URL in the address bar.
With WebRep disabled, I can navigate back to "Home" easily with one click.
It is the same way with every sub-page from the Yahoo home page. Clearly, WebRep is causing this anomalous behavior and needs to be fixed.
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No honestly its something with your FF. Firefox can become corrupt after time. Do a complete uninstall of FF and I bet its fixed. Or do this. Disable all of your other add ons except for WebRep and see what happens. Are you sure your flash player and other stuff is up to date?
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I have already disabled ALL my add-ons (7) and re-enabled them one at a time. WebRep is the only one that causes this problem. I have a laptop coming into my shop this afternoon. One of the things they want me to do is install Firefox. They have been using IE and want to try something new. This will be you "full install" of Firefox 4.0. Let's see how this goes. The person likes the way I have my home page set up and wishes to do the same. This way, I will have a completely new install of FF and WebRep. If it messes up (and I bet it doed) than I'll be back here.
I am sure this whole thing is being caused by a certain set of circumstances and will only work incorrectly under those circumstances. The WebRep developers cannot check everything so I am citing my example of something they need to check. Frankly, I'd just as soon get rid of WebRep anyway because of the hassle in getting it to work (under MY circumstances).
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I never had Firefox 3.6 installed on this machine. So, thats not a cause. webrep does not block igoogle on IE or chrome. Its just firefox.
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Maybe then iGoogle is incompatible with FF 4.0?
I just Googled it and there are a lot of links to your problem unrelated to WebRep.
http://www.google.com/search?q=igoogle+problems+with+firefox&sourceid=ie7&rls=com.microsoft:en-us:IE-SearchBox&ie=&oe=
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Maybe then iGoogle is incompatible with FF 4.0?
igoogle works fine with webrep disabled. It only stops working with it enabled. It also worked fine earlier in the week. So, I would suggest it is something in a recent definitions update.
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I don't know what just happened, but I'll be back this afternoon with a report on a clean install of Firefox 4.0 and WebRep.
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@ Hiballer & doubledoom
Whilst I don't use iGoogle as my home page, I do have an iGoogle page set-up and the limited gadgets that I have on it work in FF4 with the webrep add-on installed.
So I'm not sure why it would be different if iGoogle were the default home page, as in your case. What gadgets do you have on the iGoogle page ?
My home page is http://home.bt.yahoo.com/ and that works just fine and it has a similar set-up of gadgets/content.
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Nice. I can see you have at least two of the same widgets I have (Weather and Calendar). I don't see WebRep's little green bar indicator though. Have you moved it down to the notification bar at the bottom? I don't think having iGoogle as my home page is the trigger though. I am beginning to suspect that, as Dieselman points out, that it may be an interaction between two of my add-ons. I have another add-on called 'RedirectRemover' that has caused several of my normally clickable links to stop functioning unless I turn it off.
What happens to my gadgets is this: When I approach the little drop-down in the title bar of the gadget, it 'dims out' and does not allow the drop-down menu (Edit, Delete, etc.) to appear. I also cannot 'grab' the title bar and move the gadget to another position on the page.
If you are able to do this, with WebRep enabled, then there is something not entirely correct somewhere; but, I have five computers, all with updated versions of FF to 4.0 and ALL of them exhibit this same behavior. If it was just one, then I'd look on that computer for the problem, but since it's on all five of them.... (2 Win7, 2 Vista and 1 XP/SP3)
As I said before, I have the perfect opportunity to test all our theories out this afternoon with a perfectly clean install of FF4.0 on a laptop that has never seen Firefox before. That should tell the tale.
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I don't see WebRep's little green bar indicator though. Have you moved it down to the notification bar at the bottom?
You should look again. Sitting right there next to WOT.
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I don't see WebRep's little green bar indicator though. Have you moved it down to the notification bar at the bottom?
Look at the top right of the image it is there with WOT out of the way.
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Got it. I didn't move your picture far enough to the right.
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OK, I added a couple more gadgets, one animated just to test and I also changed iGoogle to my Home page and everything working as it should. The image is a .gif to keep file size down and that is the reason Turtles doesn't appear to be correct as it is a graduated background colour in the gadget.
For me if I hover over the Drop down bar icon it is highlighted and clicking on it lowers the selections.
Now to switch back to my normal home page.
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Excellent! I am happy to hear that. It simply might be something in all my installations that is inhibiting WebReps functionality. They were all upgraded from the same version of FF at the same time so whatever is making the add-on stop working is common to all five installations.
I'll be back in about four hours.
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On my laptop which is running 6.0.1000 and definition 110402-1 its working fine. My desktop is running the 1044 version and that has the problem
edit: that theory failed. I uninstalled 1044 and put 1000 on the desktop and that still has the problem with webrep
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Why don't you just create a clean profile in FF and test with that? (Not uninstall and wipe settings, just the profile, you can switch between them.)
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@Barkaye: True. WebRep does show up in FF4. What happens is you will lose the functionality of all your home page widgets if (and only IF) you use iGoogle as your home page.
just checked iGoogle page, not used it for ages & all works perfectly for me in FF4 webrep running apart from 1 gadget saying it's unsupported ... latest avast definitions running here, perhaps some junk files/cookies could easily be interfering somehow
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Why don't you just create a clean profile in FF and test with that? (Not uninstall and wipe settings, just the profile, you can switch between them.)
I just tried that - no go. New profile does same thing. This is with just iGoogle as home page and WebRep as an add-on. Nothing else.
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Well, I took the hassle to install Firefox (which I haven't used for almost 2 years), install WebRep to that and try with Yahoo and Google personalized pages. I cannot reproduce your problem at all, sorry. Your FF install appears to be messed up.
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Why don't you just create a clean profile in FF and test with that? (Not uninstall and wipe settings, just the profile, you can switch between them.)
I just tried that - no go. New profile does same thing. This is with just iGoogle as home page and WebRep as an add-on. Nothing else.
You need to do a COMPLETE uninstall of Firefox. Just save your bookmarks. Everything else should go. You can always put them back in. No biggie. Even if you reinstall them with MozBackup it could bring those issues. Revo Uninstaller in Advanced mode is the best tool for this since Firefox leaves a lot behind. Even after using Revo you most likely will need to manually remove files and folders by going into your folders view and checking off "show hidden".
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I have just spent 15 minutes trying to get WebRep to work with a completely new install of FF4.0. It will not work. I keep getting the same symptoms as before.
This was done on a laptop that has never had Firefox on it - ever. It appears that, for me anyway, Firefox and WebRep are just not compatible. It doesn't get any 'cleaner' that that.
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You must be special then. ;D Or you are having a rather broken proxy in your way.
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You seem to be the only one. Works just fine for the rest of us.
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My proxy is just fine, thank you. My connection (through DSL) has been up for quite some time now (around 7 years, or so). WebRep is the ONLY add-on I've found so far that will not work with FF4.0 even though it is supposed to be compatible. It worked just fine with 3.x versions but won't work with 4.0. That does not indicate a problem with a proxy. My computers all connect using a LAN through a router. All computer's 'Internet Options' are set to not use a proxy.
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He isnt the only one as I am suffering the same issue on my desktop (but not my laptop).
As a recap
1 - webrep turned off and page displays fine. webrep turned on and some gadgets do not show
2 - worked earlier in the week. Not working now.
3 - working fine on chrome and IE.
ccleaner used. I have a couple of things to try yet but really posting to say that hiballer is not the only one suffering the issue.
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3 - working fine on chrome and IE.
Since there is not WebRep for Chrome, how is that relevant? Until someone produces a way to reproduce the issue on a sane system, I am afraid you are stuck with your esoteric problem.
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@Barkaye: True. WebRep does show up in FF4. What happens is you will lose the functionality of all your home page widgets if (and only IF) you use iGoogle as your home page.
I can't confirm that.
I updated FF 3.6 to 4, I am using iGoogle as starting page, I have iGoogle widgets running: no problem with webrep. Nothing is gone, webrep works.
Avast Version 6.0.1044, Win 7 x64.
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3 - working fine on chrome and IE.
Since there is not WebRep for Chrome, how is that relevant? Until someone produces a way to reproduce the issue on a sane system, I am afraid you are stuck with your esoteric problem.
I was acknowledging it was working on an unrelated browser.
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I don't know where my last post went...
... Until someone produces a way to reproduce the issue on a sane system, ...
That was uncalled for. I consider my systems: (2 Windows 7, 2 Windows Vista and 1 Windows XP Pro) sane systems.
If there is one thing I've learned in my 49 years of IT it is that one size does NOT fit all. There will always be someone that cannot run or use something that "everyone" else can use.
I am not going to pursue this any further. I've uninstalled it from FF4.0 and will simply not use it any more. It's isn't as if it's a barn burner anyway.
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It's isn't as if it's a barn burner anyway.
+1
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2 - worked earlier in the week. Not working now.
This is kinda strange - so the behavior changed, even though there was no avast! update?
Could you think of anything that might have changed at that moment? (apart from the target page itself)
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2 - worked earlier in the week. Not working now.
This is kinda strange - so the behavior changed, even though there was no avast! update?
Could you think of anything that might have changed at that moment? (apart from the target page itself)
Only think I can recall is installing the 1044 (as an update)
However, I have resolved the issue on my side. I uninstalled avast, rebooted, ran ccleaner, installed avast 1044 and now its working fine.
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In my opinion. I found "WebRep an annoyance and have removed from my Avast! Internet Security version 6.x.
For me, that is the best solution.
Jon
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I updated my browsers to IE9 and Firefox 4. WebRep was working fine till then and I noticed that a part of WebRep isnt working - the rating bars are there but the "type" indicator which indates the content of the site, it stopped working since the update..
I'm using AIS 6 - full release. I find the webrep plugin very useful and hope it will be improved in the future. Anyway after updating the 2 browsers like I said "type" indicator is in gray, earlier it showed some icons for popular sites such as youtube but now it wont. Hope this will be fixed.
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@Hiballer - what other plugins do you use? There might be a conflict between a plugin and the WebRep.
I tried to reproduce it on Win7
1, installed FF 3.6.16, then installed avast! Free 6.0 (webrep works)
2, installed FF 4, webrep works
3, opened igoogle -> all my gadgets work
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In posts #29 and #32 I stated that this was with just the browser and WebRep. In one case, it was a completely fresh install of FF4.0 (with no prior installation of FF before) and the other, it was on my system with all add-ons disabled except WebRep. In both cases, WebRep failed in the manner I've been describing.
I do appreciate the interest, but I have now uninstalled WebRep (at the Avast! control panel). When it worked, it was nice to see how the site/page fared by 'votes', but when it stopped working it didn't really matter. I was just curious as to why it stopped working (for me, apparently, and nobody else).
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I updated my browsers to IE9 and Firefox 4. WebRep was working fine till then and I noticed that a part of WebRep isnt working - the rating bars are there but the "type" indicator which indates the content of the site, it stopped working since the update..
I'm using AIS 6 - full release. I find the webrep plugin very useful and hope it will be improved in the future. Anyway after updating the 2 browsers like I said "type" indicator is in gray, earlier it showed some icons for popular sites such as youtube but now it wont. Hope this will be fixed.
I have the same issue :-\
@lukas.hasik - webrep works but the "type" of the site doesnt show.. tried with both these browsers - IE9 / FF4 - same issue.. Dont know if this is temporary or because of the update.. I'm talking about the site content/ "type" which is on the far left when you open webrep, it used to work before I updated the 2 browsers.
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WebRep add-on in Firefox messes with Firefox 3.6.16 and Igoogle's gadgets, One XP Pro and one WIN 7 laptop,I Disabled Webrep and all gadgets work again, Come on Avast fix this !!! ???
http://www.google.com/support/forum/p/Web+Search/thread?tid=35e1333264bb9e27&hl=en
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WebRep add-on in Firefox messes with Firefox 3.6.16 and Igoogle's gadgets, One XP Pro and one WIN 7 laptop,I Disabled Webrep and all gadgets work again, Come on Avast fix this !!! ???
http://www.google.com/support/forum/p/Web+Search/thread?tid=35e1333264bb9e27&hl=en
Already discussed in another thread, with noone being able to reproduce it. Shrug, hard to fix non-reproducible stuff.
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Already discussed in another thread, with noone being able to reproduce it. Shrug, hard to fix non-reproducible stuff.
Actually it was discussed earlier in this thread. Paul is now the third person on this thread to suffer the problem. I was the second but fixed it with an uninstall of avast, ccleaner and reinstall of avast.
You are right though that until you suffer the problem or have access to a machine that does, it is hard to diagnose and fix.
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I have just had this issue with the iGoogle gadgets. So far, haven't done anything else than disable the plugin for Avast Webrep, and iGoogle is back to normal. Using XP and Firefox 4,0.
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@Hiballer - what other plugins do you use? There might be a conflict between a plugin and the WebRep.
[opinion]
if no one gives the Avast team information that they ask for especially when its non-reproducible for them, fixes will certainly take longer. just sayin... if people want things fixed, they need to help out as much as possible
[/opinion]
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@Hiballer - what other plugins do you use? There might be a conflict between a plugin and the WebRep.
[opinion]
if no one gives the Avast team information that they ask for especially when its non-reproducible for them, fixes will certainly take longer. just sayin... if people want things fixed, they need to help out as much as possible
[/opinion]
I used the following addons when igoogle / webrep acted up;
AdBlock+
BetterPrivacy
Google Doc's Viewer
NoScript
Optimize Google
Status-4-Evar
StumbleUpon
TinEye
WoT
XMarks
Yahoo Mail Notificator
Java Quick Starter
Java Console
Microsoft net Framework Assistant
WebRep (disabled now)
Quite a bit, but only Webrep caused the gadgets on iGoogle to act up.
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Optimize Google
Hmmm, well, maybe it not so optimized? :P
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I like Optimize Google addon very much.
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I like Optimize Google addon very much.
That is wonderful but do not you think that similar addons should be disabled when troubleshooting issues with Google website allegedly caused by another addon? ???
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@ Werk Excellent, thanks! Now if some others who experience the problem will do the same, maybe Avast can find the common factor, or at least assist in reproducing it ;)
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That is wonderful but do not you think that similar addons should be disabled when troubleshooting issues with Google website allegedly caused by another addon? ???
Yes, disable it for troubleshooting, no problem.
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Yes, disable it for troubleshooting, no problem.
Good. So for this guy:
I used the following addons when igoogle / webrep acted up;
Google Doc's Viewer
Optimize Google
Once you have disabled (or, better yet uninstalled) the two above-quoted obvious suspects, you still have issues with WebRep and iGoogle?
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I like Optimize Google addon very much.
That is wonderful but do not you think that similar addons should be disabled when troubleshooting issues with Google website allegedly caused by another addon? ???
In my case, only webrep was the culprit. Tried every one of them, and none other gave problems. If i have Webrep on by itself as lone addon, it still acts up.
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Yes, disable it for troubleshooting, no problem.
Good. So for this guy:
I used the following addons when igoogle / webrep acted up;
Google Doc's Viewer
Optimize Google
I can try uninstall them, not that it should matter. Uninstalled/disabled same. Brb.
Once you have disabled (or, better yet uninstalled) the two above-quoted obvious suspects, you still have issues with WebRep and iGoogle?
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Ok. Removed Google Doc's and Optimize Google, enabled Webrep. No issues.
Once Webrep was enabled, I re-installed GoogleDoc's and Optimize Google, still no issue. So as of now, I can't reproduce the gadget error I had before.
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Ok. Removed Google Doc's and Optimize Google, enabled Webrep. No issues.
Once Webrep was enabled, I re-installed GoogleDoc's and Optimize Google, still no issue. So as of now, I can't reproduce the gadget error I had before.
Heh. Well, at least it looks sorted out for you. ;D
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Optimize Google
Hmmm, well, maybe it not so optimized? :P
Well I use Optimize Google and had no problems with my igoogle page if it is set as the home page or not with the webrep add-on.
However, today when I have been testing it it is screwed up, sorry about getting technical; some internal links don't work; maximise/minimise, options buttons don't work; repositioning doesn't work (drag gadget bar to new position).
There are by some accounts some that have also tried a clean install of firefox with only the webrep and igoogle doesn't work as it should. Though I really have a hard time in how the actual webrep interacts with iGoogle or any gadgets.
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OK, I have been playing around with this for some time and there is definitely some sort of interaction between these two add-ons Optimize Google and avast WebRep.
Taking turn about either uninstalling or disabling one then both and switch around and whenever both or just the webrep is enabled currently my iGoogle page doesn't work as it should, despite this having worked perfectly in the past few days.
The only way that I can currently get it to work right now is with the avast WebRep disabled or uninstalled.
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Ok. Update regarding my percieved success with Webrep. I was able to re-produce the gadget error. After uninstalling Optomize Google and Google doc's addons, as said, I re-enabled Webrep with no re-occurring error, went ahead and re-installed the two addons, still no error.
I then went to Ccleaner, and let it clean all (Have normally all Google cookies on exception from cleaning, because I am using iGoogle as homepage and vivid Gmail user)
As soon as cookies was cleared, the gadget error was back!
I am no programmer, so have no clue as to why webrep should be affected by cookies. But I am able to re-produce the error 100% this way.
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I believe the webrep uses a cookie on set webrep.avast.com to retain the information about sites you have rated.
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I believe the webrep uses a cookie on set webrep.avast.com to retain the information about sites you have rated.
Yeah, indeed.
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So...This means that when clearing temp files and cookies with either Ccleaner or through Firefox, that my rated sites goes to square one?
I'll try uninstall the two addons once again, clear cookies, start up, then put the avast cookie on exception from being cleaned, re-install addons, clear cookies once again, see what I come up with :) brb.
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So...This means that when clearing temp files and cookies with either Ccleaner or through Firefox, that my rated sites goes to square one?
No. You just will not be able to see how you voted. Your vote remains on the webrep servers.
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Hehe. Ok this have me baffled. Now iGoogle acts up anyways.....No addons installed of the two in question, and just cleared cookies. *Sigh* ;D
@Doktornotor
Ahh ok, I see.
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Hehe. Ok this have me baffled. Now iGoogle acts up anyways.....No addons installed of the two in question, and just cleared cookies. *Sigh* ;D
Well, uh... do not get me wrong but I would assume that the iGoogle page customization relies solely on cookies, no? No wonder it acts up when you delete them. ???
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Hehe. Ok this have me baffled. Now iGoogle acts up anyways.....No addons installed of the two in question, and just cleared cookies. *Sigh* ;D
Well, uh... do not get me wrong but I would assume that the iGoogle page customization relies solely on cookies, no? No wonder it acts up when you delete them. ???
Hehe, don't get me wrong, but as soon as cookies is cleared, I have to log in again. Thats where my gadgets are, and thus a new cookie is restored, no? Anyways, as long as I am not logged in on my iGoogle account, there are nothing to report regarding this.
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This is how my iGoogle page normally looks;
http://img153.imageshack.us/i/igooglenormal.jpg/ (http://img153.imageshack.us/i/igooglenormal.jpg/)
And this is how it looks with Webrep enabled;
http://img823.imageshack.us/i/igooglemess.jpg/ (http://img823.imageshack.us/i/igooglemess.jpg/)
The collapsed gadgets can't be un-collapsed and the un-collapsed menu's in the left side can't be collapsed. ??? Normally one can move them around, by left-clicking and drag, doesn't work.