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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: idieguez on April 12, 2011, 08:43:20 AM

Title: I REMOVED FILES: False positive issue
Post by: idieguez on April 12, 2011, 08:43:20 AM
Hi,

I am an afected user of false positive issue. I update before to analize my computer, but didn't exist the next update to solve fix.

I analized computer (quick analysis), and I removed all files (not chest or trunk, I don't know the translate of this word). Hoy can I restore there files?

I reported my problem in blog entry (blog.avast.com/2011/04/11/false-positive-issue-with-virus-defs-110411-1), and "vlk" say my that I write in forum.

Thank you very much. I hope this problem HAVE  A SOLUTION.

Regards!
Title: Re: I REMOVED FILES: False positive issue
Post by: Asyn on April 12, 2011, 08:51:30 AM
Use your latest system restore point.
Your lost data will be restored.
asyn
Title: Re: I REMOVED FILES: False positive issue
Post by: idieguez on April 12, 2011, 08:55:10 AM
Thank you,

but exist other solution? My latest system restore point have some days, I don't stay sure... :S
Title: Re: I REMOVED FILES: False positive issue
Post by: Asyn on April 12, 2011, 08:58:42 AM
Thank you,

but exist other solution? My latest system restore point have some days, I don't stay sure... :S

If you did delete the files, there's no other option.
Title: Re: I REMOVED FILES: False positive issue
Post by: SpeedyPC on April 12, 2011, 09:01:18 AM
Did you check in the avast virus chest section to see if the file is still there, IF you deleted to the chest.
Title: Re: I REMOVED FILES: False positive issue
Post by: idieguez on April 12, 2011, 09:02:51 AM
Ok.

Yesterday, I sent you some recommendations through Twitter:

@avast_antivirus You should be informed immediately by Twitter and your blog. Too bad... :S

@avast_antivirus An IDEA: module in Avast! to warn about problems about this. With this module, when you detect, you can alert to users...
Title: Re: I REMOVED FILES: False positive issue
Post by: idieguez on April 12, 2011, 09:07:02 AM
My virus chest is empty! :S
Title: Re: I REMOVED FILES: False positive issue
Post by: Lisandro on April 12, 2011, 01:46:12 PM
Direct deleting is never the better option... You can't recover files...