Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: DevinElizabeth on April 14, 2011, 03:38:07 PM
-
I recently installed Avast free edition 110413-1. I previously had had Avast free edition but ran into a problem so uninstalled it via Add/Remove programs then downloaded the newest version. Since doing so, when I try to open a graphic file, Avast pops up a warning that it could be a dangerous file and suggests opening it in the Sandbox or open normally. No matter which option I choose, my computer hangs and I have to manually shut down and reboot. I cannot open any graphics files on my computer unless I disable Avast. (I have Windows XP.) I also cannot right click on the graphic and select Open with...it hangs once again. (I was always able to do that before installing this newer version of Avast AV.) My default graphics viewer is Irfan View.
Any suggestions?
Thank you,
Devin
-
XP SP3 ???
-
What does "...ran into a problem" mean?
I think you had an infection with some malware and are trying not to say... ;D
-
What exactly is the file? Did you try adding it to the exclusions of the behavior blocker and file shields?
-
I recently installed Avast free edition 110413-1
This is not the version Nr but the virus signature nr
Latest avast version is 6.0.1000
latest signature is 110414-1 http://www.avast.com/en-no/virus-update-history
-
Windows XP SP2
Maybe I downloaded the wrong version of Avast?
"Ran into a problem" - was getting warning pop up after pop up with no pattern to them. I've checked for malware, including using Malwarebytes... nothing showing up.
-
Can you please elaborate. What pop up and who's pop up? Also Microsoft does not support SP2 so you need to install SP3. Where did you download Avast from?
-
Windows XP SP2
If you're on a 32bit system (and most probably you are), update to SP3..! ;)
asyn
-
"Ran into a problem" - was getting warning pop up after pop up with no pattern to them. I've checked for malware, including using Malwarebytes... nothing showing up.
But that were no Avast pop-ups, right?
You have to scan with Malwarebytes - the newest version and updated signatures. Don't know if you did that.
Download MBAM from my link in the signature, install and start it, update it via it's GUI and run a quick scan. Post the log, please.
-
Download MBAM from my link in the signature, install and start it, update it via it's GUI and run a quick scan. Post the log, please.
ZS, Mbam is a good scanner, but it can't close holes of an outdated OS. ;)
-
Download MBAM from my link in the signature, install and start it, update it via it's GUI and run a quick scan. Post the log, please.
ZS, Mbam is a good scanner, but it can't close holes of an outdated OS. ;)
You are absolutely right, however, my notion was: first take out the malware, then update the system as the MW might also prohibit a smooth Update. ::)
-
You are absolutely right, however, my notion was: first take out the malware, then update the system as the MW might also prohibit a smooth Update. ::)
Ok, hope the OP is still willing to update later... ;)
-
Thank you for all the replies.
1. I have updated to Windows XP SP3
2. I have checked for malware and will post the log below.
3. I still cannot open any graphic or photo saved in Irfan View unless I disable Avast... the popups are AVast saying the graphic could be a dangerous file and to open in the sandbox. Trying to do that also hangs my computer and I have to manually shutdown and reboot.
4. I may have the wrong version of Avast installed. Would someone post the link for the free version that I should have installed, please.
Here is the log from the scan:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6357
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
4/14/2011 6:44:22 PM
mbam-log-2011-04-14 (18-44-22).txt
Scan type: Quick scan
Objects scanned: 198193
Time elapsed: 7 minute(s), 7 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
-
4. I may have the wrong version of Avast installed. Would someone post the link for the free version that I should have installed, please.
Avast! Free Antivirus 6.0.1000
http://filehippo.com/download_avast_antivirus/
-
Add those firewall to the exclusions. Every av company has a way of adding exclusions.
-
Okay, I uninstalled Avast and reinstalled it. Right now I am able to open the graphics. Fingers crossed. Initially, they opened for me when I first downloaded and installed Avast a few days ago. Here's hoping...
Thanks for your help.
-
Use the version from my signature, click on the bold "Free".
Run the downloaded installer file, it's a stable pre-release version of Avast 6.0.1044.
-
Well, that fix was short lived. This morning I'm back to square 1 - unable to open graphics. Avast pops up with possible dangerous file. Whether I choose open in sandbox or open normally, my computer hangs.
I think I'm finishe with Avast unless someone can help me.
-
Please add those files to the exclusions as I have previously stated. Also did you select "Remember my choice"? Exclude them from the behavior shield and file shields.
-
Add those firewall to the exclusions. Every av company has a way of adding exclusions.
I'm not sure what files you're referring to and where or how to add them to exclusions. (I'm a 'senior' and not very computer savy!) In other words, I need step by step instructions!
LOL
Okay, I found Exclusions, Browse in Avast... but not sure where to browse or what I'm browsing for.
-
What ever files Avast is detecting then just exclude those files. Open up Avast and click on file shield advanced then find the exclusions. Add that program there and do the same for the behavior shield. Reboot and see what happens. When you get a prompt from the sandbox it gives the option to remember your choice thus preventing this from happening again.
-
I would presume that it is IrfanView that Avast regards as "potentially dangerous" since that is the default graphics viewer.
So maybe it would just be enough to add Irfanview.exe (if that is the name of the executable, which I don't know) to the exclusion lists of Behaviour Shield and AutoSandbox.
Just a guess though.
-
I would presume that it is IrfanView that Avast regards as "potentially dangerous" since that is the default graphics viewer.
IV runs here without problems, don't think that it's the program itself.
-
I would presume that it is IrfanView that Avast regards as "potentially dangerous" since that is the default graphics viewer.
IV runs here without problems, don't think that it's the program itself.
I see. I don't run IV. Maybe he has an older Version of IV? It can't possibly the graphic files themselves, no way I could imagine that.
-
I have now added IV and my firewall(ZA) to both exclusions... no change. I still cannot open graphics.
-
What extension is the graphic file you want to open? .jpg?
What program do you expect to open to view the file?
Can you do a screenshot of the Avast pop-up and post it here? Just push "Print screen" on your keyboard and the screenshot will be saved in the clipboard and you can insert that in any graphics program, whatever.
-
I see. I don't run IV. Maybe he has an older Version of IV? It can't possibly the graphic files themselves, no way I could imagine that.
Sorry, I'm short of time now, will come back here later.
-
I cannot even take a screen shot now -- the minute I click on the graphic, the puter hangs... can't even get to the Avast warning that pops up anymore.
The first time I actually got the Avast pop-up warning it when I try to open a graphic it stated could be a dangerous file and suggests opening it in the Sandbox or open normally or abort(whatever the word was.
I'm in the process of downloading AVG in hopes that I'll be okay with that program. If not, I'll be back!
Thanks for trying.
-
Well, sorry your giving up, but understandable.
However, there is something wrong with your puter that is not Avast-related, so while AVG may run without symptoms, the deeper problem will still persist.
Anyway, good luck. :)
-
You need to uninstall Avast first but keep in mind that AVG's detection rate is a lot lower then Avast's. Why did you check off "Remember" when you get the alert then open it normally? Sounds to me as though you did not enter the program path properly.
-
You need to uninstall Avast first but keep in mind that AVG's detection rate is a lot lower then Avast's. Why did you check off "Remember" when you get the alert then open it normally? Sounds to me as though you did not enter the program path properly.
Because I could no longer get to that point - the program hung!
I realize that AVG is rating lower than Avast; that's why I wanted to keep it. I've had it for years and then the other day my problems began, perhaps due to an Avast update? Nothing else change on my computer.
BTW, I did uninstall Avast first! Now, time will tell.
Again, thanks for your help and I may be back.
-
Can you please answer my questions. Also did you exclude that file Avast was detecting from the file shield and behavior blocker. Did you copy the file path exactly?
-
Again, thanks for your help and I may be back.
You're welcome. Hope to see you back...
Good luck. 8)
-
Can you please answer my questions. Also did you exclude that file Avast was detecting from the file shield and behavior blocker. Did you copy the file path exactly?
Yes, I did exclude the files from both the file shield and behavior blocker and copied the paths exactly.
Once again, thank you.
Devin
-
Did you click "remember" on the pop up?
-
Sorry, I'm short of time now, will come back here later.
Seems, there's nothing more to do here, as the user switched already...