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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Nilbog on April 19, 2011, 09:39:03 AM

Title: [SOLVED] Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 09:39:03 AM
Avast is telling me that I need to restart it for it to work.  I used to be able to exit via the right-click menu on the tray icon, but the option isn't appearing, for some reason.  The "Fix now" and "Start program" buttons do nothing.

I'd disable it directly through the Task Manager, but the self-defense module won't turn off.  In fact, none of the settings work!  I can check or uncheck a box, but it literally doesn't do anything - the box even goes back to being default state when I re-open the settings menu!

These are some pretty serious flaws.  What introduced them, and how close are they to being fixed?
Title: Re: Can't exit; can't change any settings.
Post by: SafeSurf on April 19, 2011, 09:47:13 AM
Did you just upgrade to a newer version of Avast or do a clean install?

What version and product of Avast are you using?

What is your OS?

Did this problem just occur, and if so, had you made any other changes to your machine just prior to this?
Title: Re: Can't exit; can't change any settings.
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 09:51:43 AM
Avast is telling me that I need to restart it for it to work.  I used to be able to exit via the right-click menu on the tray icon, but the option isn't appearing, for some reason.  The "Fix now" and "Start program" buttons do nothing.

I'd disable it directly through the Task Manager, but the self-defense module won't turn off.  In fact, none of the settings work!  I can check or uncheck a box, but it literally doesn't do anything - the box even goes back to being default state when I re-open the settings menu!

These are some pretty serious flaws.  What introduced them, and how close are they to being fixed?

It says reboot is needed.
Reboot first and then check again, pls.
Title: Re: Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 09:55:24 AM
Did you just upgrade to a newer version of Avast or do a clean install?
Clean install.

What version and product of Avast are you using?
Free, and the current version.

What is your OS?
7.

Did this problem just occur, and if so, had you made any other changes to your machine just prior to this?
It "just occurred" in the sense that I just installed it.  I just installed it because I had just re-installed 7.  The only change that I made to my computer is one that should have prevented something like this from happening at all.

It says reboot is needed.
Reboot first and then check again, pls.
I did.  Actually, it didn't say anything about rebooting at all, but I figured that it was my only other option.
Title: Re: Can't exit; can't change any settings.
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 09:58:29 AM
Okay.

The problem still exists?

I'd rather recommend a repair installation as the first try then.
Title: Re: Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 10:08:07 AM
I'd rather recommend a repair installation as the first try then.
Just re-installed it; it's no different.  This version is broken and needs to be fixed ASAP.

If I didn't know better, I'd say that this was an alpha build.
Title: Re: Can't exit; can't change any settings.
Post by: SafeSurf on April 19, 2011, 10:11:34 AM
Try the Repair first:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

What other security software do you currently have or did you have in the past on this machine including:
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software
- If they were in the past, how did you remove them (the vendor's uninstaller's tool or  another way)?
Title: Re: Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 10:14:20 AM
Try the Repair first:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.
I can't find that option at all.  I can update it, uninstall it, or "change" it, though.

What other security software do you currently have or did you have in the past on this machine including:
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software
- If they were in the past, how did you remove them (the vendor's uninstaller's tool or  another way)?
Avast is the first security tool that I've used with this installation of 7.
Title: Re: Can't exit; can't change any settings.
Post by: SafeSurf on April 19, 2011, 10:17:55 AM
A Repair is easier and quicker to do than a clean install.  If a Repair doesn't fix the problem, then a clean install is needed.

We ask about other security programs...not just antivirus...but firewall, trial versions, other security software as well because remnants and other programs can cause conflicts.
Title: Re: Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 10:21:30 AM
If a Repair doesn't fix the problem, then a clean install is needed.
Aside from the fact that I don't even have that option, wouldn't the fact that I already did a clean install tell you something?

It's broken.
Title: Re: Can't exit; can't change any settings.
Post by: SafeSurf on April 19, 2011, 10:28:17 AM
You never told me the exact version you are using?  6.0.?

What firewall are you using?

Did you ever have any trial AV or software on this machine?

Title: Re: Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 10:37:45 AM
You never told me the exact version you are using?  6.0.?
Yes.  6.0 is the current version, isn't it?

What firewall are you using?

Did you ever have any trial AV or software on this machine?
I already told you; I haven't installed any security software yet besides Avast.  In fact, it's always one of the first programs that I install when I upgrade my OS.
Title: Re: Can't exit; can't change any settings.
Post by: SafeSurf on April 19, 2011, 10:42:19 AM
6.0 is the current version, isn't it?
There are many versions under 6.0x.  Which one do you have?

If you right click the orange Avast toolbar > About Avast > what version does it say?
Title: Re: Can't exit; can't change any settings.
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 10:51:39 AM

Aside from the fact that I don't even have that option, wouldn't the fact that I already did a clean install tell you something?

It's broken.

Aside from the fact that it is not running on your system, wouldn't the fact that it's running perfectly on my PC under Win 7 x64 Pro SP1 tell you something?

It's not broken.

You can download the latest version from the Avast servers by clicking on the bold blue Free in my signature. Maybe your download went wrong.
Title: Re: Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 10:56:12 AM
There are many versions under 6.0x.  Which one do you have?
6.0.1.  Like I said, I just installed it.

Aside from the fact that it is not running on your system, wouldn't the fact that it's running perfectly on my PC under Win 7 x64 Pro SP1 tell you something?

It's not broken.
A bug can affect one person's installation and not another's, you know.

You can download the latest version by clicking on the bold blue Free in my signature. Maybe your download went wrong.
I'll see if that works.  thanks.
Title: Re: Can't exit; can't change any settings.
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 11:00:48 AM

Aside from the fact that it is not running on your system, wouldn't the fact that it's running perfectly on my PC under Win 7 x64 Pro SP1 tell you something?

It's not broken.
A bug can affect one person's installation and not another's, you know.


Exactly - that's what I'm trying to say. But since you have a clean Windows installation as you stated and you are the only one to report this issue, it is most probably a faulty Win installation on your system or a faulty download on your side.
Avast 6 is not broken by design - if that were so, you couldn't even reach this forum because of heavy user traffic due to complaints. This version was officially released yesterday, so several millions of users have already downloaded and installed it.
Title: Re: Can't exit; can't change any settings.
Post by: SafeSurf on April 19, 2011, 11:02:19 AM
@ Steven Gail (aka Zyndstoff), your link didn't work for me.

@ Nilbog,

I assume you are using Windows Firewall from your lack of responding to my question?

Here is how to uninstall and do a clean install of Avast:

1.Download Free:http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
2. Download the Avast Uninstall Utility http://files.avast.com/files/eng/aswclear6.exe (http://files.avast.com/files/eng/aswclear6.exe) and save it to your HDD.
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free:
    Free – http://www.avast.com/registration-free-antivirus.php (http://www.avast.com/registration-free-antivirus.php)
9. Update the Avast definitions.

Title: Re: Can't exit; can't change any settings.
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 11:04:35 AM
Ooops... looking into it.
Yesterday it worked... checking now.

FIXED!

Link is back to work. Sorry.
Title: Re: Can't exit; can't change any settings.
Post by: SafeSurf on April 19, 2011, 11:06:15 AM
I just PM'd you.
Title: Re: Can't exit; can't change any settings.
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 11:10:26 AM
I just PM'd you.

I retaliated and repm'd you.  ;D
Title: Re: Can't exit; can't change any settings.
Post by: Nilbog on April 19, 2011, 11:26:40 AM
The link worked.  Thanks!

You guys can close the thread, I guess.
Title: Re: Can't exit; can't change any settings.
Post by: Zyndstoff (aka Steven Gail) on April 19, 2011, 11:28:46 AM
Means: new installation, problem solved?

Great.  ;D

Please modify your first post by clicking on modify in that post and add [SOLVED] to the front of the thread title.

Thx & have a nice day.