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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: EmoHobo on April 20, 2011, 12:21:44 PM

Title: Problem with updating Avast Virus Definitions.
Post by: EmoHobo on April 20, 2011, 12:21:44 PM: I keep getting an error 403, I've tried it on two different computers and get the error both times, is something down or are other users experiencing this?

Definitions version: 110419-1
Program version: 6.0.1091
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Vlk on April 20, 2011, 12:22:16 PM: Yes, sorry for that, will be fixed in about 15-20 minutes.

Thanks
Vlk
Title: Re: Problem with updating Avast Virus Definitions.
Post by: danny96 on April 20, 2011, 12:22:24 PM: same here :(
Title: Re: Problem with updating Avast Virus Definitions.
Post by: despuesvengo on April 20, 2011, 12:32:35 PM: cant update program and definitions. Error 403. servers.def.

cheers
Title: Re: Problem with updating Avast Virus Definitions.
Post by: EmoHobo on April 20, 2011, 12:33:21 PM: Thanks for the quick answer.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: SBMGRD on April 20, 2011, 12:38:15 PM: Me too, getting a 403 error even while forcing a manual update of AVAST Free
Title: Re: Problem with updating Avast Virus Definitions.
Post by: spg SCOTT on April 20, 2011, 12:38:51 PM: Ah...that explains it...did the manual update (vpsupd.exe) before seeing this. Oddly though, I was bounced around with the 403 error, I still got a download prompt.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: _seven_ on April 20, 2011, 12:39:22 PM: same problem here.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Yanto.Chiang on April 20, 2011, 12:42:26 PM: Hi All,

Same here when we would like to update mirror of SBC and avast IS as well.

Here's i attached the screenshoot of update notifications.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: ManyQs on April 20, 2011, 12:44:27 PM: I'm not sure if it helps the team, but I also got a popup stating there was a problem with an update and I tried turning off the computer, waiting three minutes (old thinking, I know) and then got the same thing. So I'm just adding a "Me Too" here just in case that is of any help and I want to see what my time setting is on this site so I can see how long ago y'all were posting the "Me Too" messages.

EDIT: Timestamps put me with y'all. Heh, what kind of beverage do we serve at a "Me Too" party!!? ;D
Title: Re: Problem with updating Avast Virus Definitions.
Post by: thokoo on April 20, 2011, 12:45:59 PM: I'm still having this problem. Are you guys working on it?

Edit: Sorry, I live in another time zone, so I will wait patient
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Shirayuri on April 20, 2011, 12:46:14 PM: I'm gonna add a "Me too", too. Still not working. Please fix soon if possible!
Title: Re: Problem with updating Avast Virus Definitions.
Post by: jsfly on April 20, 2011, 12:49:42 PM: same problem here
Title: Re: Problem with updating Avast Virus Definitions.
Post by: ManyQs on April 20, 2011, 12:51:02 PM: Quote from: thokoo on April 20, 2011, 12:45:59 PM
I'm still having this problem. Are you guys working on it?

Of course they are. These folks are all over this. Have a beverage, chill out, and soon your Avast will be purrrrring like a kitten again. A cute, cuddly Avast kitten.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: user2011 on April 20, 2011, 12:53:29 PM: Same here. I´m getting error messages 403. What´s wrong with Avast?
Title: Re: Problem with updating Avast Virus Definitions.
Post by: GaAs on April 20, 2011, 12:53:46 PM: Hi All.
Same here! :P
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Vlk on April 20, 2011, 12:54:10 PM: Will be fixed in about 5 minutes.

BTW no need for more "me too" messages, really.

Thank you
Vlk
Title: Re: Problem with updating Avast Virus Definitions.
Post by: user2011 on April 20, 2011, 12:55:35 PM: Thank you for the answer!
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Flash999 on April 20, 2011, 12:55:44 PM: Thanks vlk. We waiting. Good Job for fast repair.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: rexzooly on April 20, 2011, 12:58:23 PM: Quote from: ManyQs on April 20, 2011, 12:51:02 PM
Of course they are. These folks are all over this. Have a beverage, chill out, and soon your Avast will be purrrrring like a kitten again. A cute, cuddly Avast kitten.

Thats not the point when they said it would of been fixed after a 15 to 20 mins over a hour ago so this should be been fix avast is used by so many people after AVG Free went down the bad road so if people are having a cow they have a right to don't tell peopel to chill.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Zyndstoff (aka Steven Gail) on April 20, 2011, 01:00:02 PM: Quote from: rexzooly on April 20, 2011, 12:58:23 PM
Quote from: ManyQs on April 20, 2011, 12:51:02 PM
Of course they are. These folks are all over this. Have a beverage, chill out, and soon your Avast will be purrrrring like a kitten again. A cute, cuddly Avast kitten.

Thats not the point when they said it would of been fixed after a 15 to 20 mins over a hour ago so this should be been fix avast is used by so many people after AVG Free went down the bad road so if people are having a cow they have a right to don't tell peopel to chill.

The point is: you want a quick, maybe faulty fix or a tested and secure one? I surely opt for the latter.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Vlk on April 20, 2011, 01:00:44 PM: In any case, all should be good now.

Thanks for your patience.
Vlk
Title: Re: Problem with updating Avast Virus Definitions.
Post by: sakuracat on April 20, 2011, 01:01:31 PM: Tried to update the engine and virus definitions just now and got:

Last encountered error: Other HTTP errror (403) while trying 85.17.26.174:80//iav5x/servers.def

and

Last encountered error: Other HTTP errror (403) while trying 208.43.71.154:80//iav5x/servers.def

Hope this helps, clue-wise.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Flash999 on April 20, 2011, 01:01:53 PM: Thanks. Now is OK.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: tortoise on April 20, 2011, 01:02:31 PM: Doesn't work for me.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Shirayuri on April 20, 2011, 01:03:38 PM: Edit: Hurray! Seems to be working now.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: akshayk29 on April 20, 2011, 01:04:23 PM: Quote from: Vlk on April 20, 2011, 01:00:44 PM
In any case, all should be good now.

Thanks for your patience.
Vlk
nothing's good
same problem
not fixed
Title: Re: Problem with updating Avast Virus Definitions.
Post by: AndreiRC on April 20, 2011, 01:05:04 PM: Just managed to update here in Eastern Canada.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Zyndstoff (aka Steven Gail) on April 20, 2011, 01:05:28 PM: Quote from: spg SCOTT on April 20, 2011, 01:03:52 PM
It wasn't an hour ago, Vlk's post was about 40 mins ago, which granted is a bit longer than the time he stated, is not an hour

This doesn't stop avast from working in any way, it still functions. The only thing is that the defs will be a day old, and some control panel functions of avast wont work either (they also produce a 403)

Well, they had to correct a bug in the Virus-db... so Avast was not working correctly 100% (problem with blocking localhost on NS)... 8)
Title: Re: Problem with updating Avast Virus Definitions.
Post by: aygulland on April 20, 2011, 01:06:05 PM: update problem is fixed
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Flash999 on April 20, 2011, 01:06:58 PM: Work for me. Screen.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: clubhouse on April 20, 2011, 01:09:00 PM: Can I just say I read Vlk's post confirming their was a problem, then his later post saying it had been fixed.....and guess what...he's right...no panic! ;D
Title: Re: Problem with updating Avast Virus Definitions.
Post by: spg SCOTT on April 20, 2011, 01:10:11 PM: Quote from: Zyndstoff (aka Steven Gail) on April 20, 2011, 01:05:28 PM
Quote from: spg SCOTT on April 20, 2011, 01:03:52 PM
It wasn't an hour ago, Vlk's post was about 40 mins ago, which granted is a bit longer than the time he stated, is not an hour

This doesn't stop avast from working in any way, it still functions. The only thing is that the defs will be a day old, and some control panel functions of avast wont work either (they also produce a 403)

Well, they had to correct a bug in the Virus-db... so Avast was not working correctly 100% (problem with blocking localhost on NS)... 8)

Hah, you caught the edit :P. Didn't realise that was the cause...my mistake ;)

For all those still saying that it doesn't work, I am presuming it has to propgate properly to the servers. Took a little bit after Vlk's update before it worked for me.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: SBMGRD on April 20, 2011, 01:10:54 PM: Great - it's working now, Perfectly!!
Title: Re: Problem with updating Avast Virus Definitions.
Post by: user2011 on April 20, 2011, 01:38:54 PM: Thank you it´s working now!
Title: Re: Problem with updating Avast Virus Definitions.
Post by: RJK3 on April 20, 2011, 01:50:08 PM: These days it's becoming commonplace that you know if you can't update Avast, it's because they've released bad definitions for the web shield. To their credit, they are getting quicker at jumping on it after it's already been released to the public...

You can see for yourself that they jumped on it earlier than previous bad updates as there are relatively few entries this time with:
Google realtime search of "Avast" today (http://tinyurl.com/3l2jbqw) [google.co.uk]

The last time, the realtime search had pages and pages of people complaining about websites being blocked, and was being updated frequently with new entries. You can see the big blip of mentions of Avast on the last bad update on the 11th of April, 2011, look on the graph to the right:
Google realtime search "Avast" 11th April, 2011 (http://tinyurl.com/3b226bf) [google.co.uk]

and the time before that when it blocked forum software:
Google realtime search "Avast" 21 March, 2011 (http://tinyurl.com/3vmpobu) [google.co.uk]

Please - fix your quality control issues, as it makes us look silly to less computer-savvy people when we get them to change to Avast, and this keeps happening. It's getting a little bit silly, and is terrible publicity.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Vlk on April 20, 2011, 02:04:24 PM: Quote from: RJK3 on April 20, 2011, 01:50:08 PM
These days it's becoming commonplace that you know if you can't update Avast, it's because they've released bad definitions for the web shield. To their credit, they are getting quicker at jumping on it after it's already been released to the public...

You can see for yourself that they jumped on it earlier than previous bad updates as there are relatively few entries this time with:
Google realtime search of "Avast" today (http://tinyurl.com/3l2jbqw) [google.co.uk]

The last time, the realtime search had pages and pages of people complaining about websites being blocked, and was being updated frequently with new entries. You can see the big blip of mentions of Avast on the last bad update on the 11th of April, 2011, look on the graph to the right:
Google realtime search "Avast" 11th April, 2011 (http://tinyurl.com/3b226bf) [google.co.uk]

and the time before that when it blocked forum software:
Google realtime search "Avast" 21 March, 2011 (http://tinyurl.com/3vmpobu) [google.co.uk]

Please - fix your quality control issues, as it makes us look silly to less computer-savvy people when we get them to change to Avast, and this keeps happening. It's getting a little bit silly, and is terrible publicity.

Amen to that. :)

Cheers
Vlk
Title: Re: Problem with updating Avast Virus Definitions.
Post by: Zyndstoff (aka Steven Gail) on April 20, 2011, 02:06:44 PM: Even though this should not happen in the first place (but, as we all know since Murphy, every possible error will occur...) I think it was a rather impressive and fast reaction to the situation.
Title: Re: Problem with updating Avast Virus Definitions.
Post by: jackie339 on April 24, 2011, 02:09:58 AM: I get a Microsoft popup window (vista OS) that says AVAS! Antivirus update stopped working and was closed. The latest program was updated but can't update either manually or automatically. Any solution from my end?
Title: Re: Problem with updating Avast Virus Definitions.
Post by: DavidR on April 24, 2011, 02:35:27 AM: This particular topic is somewhat different to yours.

Check out this post and topic, http://forum.avast.com/index.php?topic=74009.msg614149#msg614149 (http://forum.avast.com/index.php?topic=74009.msg614149#msg614149).