Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mybrainisstew on April 23, 2011, 03:18:40 AM

Title: Avast service stopped, please help.
Post by: mybrainisstew on April 23, 2011, 03:18:40 AM

When I click on avast to open up the interface it tells me that the Avast service has stopped and is in an inconsistent state. I can click on the fix now button and the start program button it gives me however when I do either nothing happens or I get the "program not responding" thing Windows likes to show. I'm using Windows Vista if that helps at all. What can I do to fix this problem the only other protection on my computer is windows firewall and Malwarebytes Anti Malware.

Title: Re: Avast service stopped, please help.
Post by: Lisandro on April 23, 2011, 03:45:02 AM

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

Title: Re: Avast service stopped, please help.
Post by: mybrainisstew on April 23, 2011, 03:47:43 AM

I have tried the repair function and that didn't work either. I also uninstalled and re-installed however without the reboots in between Any other suggestions while i try this again with the reboots?

EDIT: I tried the repair function again and for some reason it happened to work this time. Avast seems to be running as it should now. Ill post again if i need any further help. Thank you for the help good sir.

Title: Re: Avast service stopped, please help.
Post by: Lisandro on April 23, 2011, 03:52:18 AM

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.