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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ady4um on April 25, 2011, 12:21:27 AM

Title: updates notifications are gone
Post by: ady4um on April 25, 2011, 12:21:27 AM
Last year, when I was still using Avast Free 5.0.xxx, I was used to receive screen notifications for both, database updates and for new releases.

The database updates were automatic, and the program's updates were set to "ask".

My settings are still the same, and in case I open Avast's UI, I can see when a new program's version is already available. Also the database keeps its auto-update, as usual.

But some time last year, still during the 5.0.xxx versions, the screen notifications about new releases of the program, disappear.

When I saw this behavior for the first time, I thought that maybe the new release was not really ready for everyone.

After awhile, I thought that maybe the program's updates were being "distributed" during a period of time, so to "be gently" with Avast's servers.

Still thinking that this was a 1-time behavior, I waited for a new notification. It took several months, and it finally arrived, but it was already for the next release (it skipped one release). According to Avast changelog, I somehow skipped 1 program's version.

Once again, I thought that this might had been a 1-time problem with a certain release, or with Avast servers.

But now I think that something else might be going on. I am still using 5.1.889, and already 2 official releases of version 6 are out, but still no new screen notifications.

To be completely clear, I don't have any problem, and I want to update the program. My settings are still the same as they were before, and the UI indeed shows that my version is not the latest available.

The only strange issue here is the lack of screen notifications, which shouldn't be such a big deal, but the current behavior is not the one expected according to my settings.

If I were updating manually, I wouldn't have noticed this strange behavior. So, if anyone has the idea to answer me "you can simply update manually", please save it.

My intention is not to be rude, so please don't interpret my words as such. My point is that what I really want is to solve the real problem, not "just" update manually once again.

Any ideas what might be going on?

TIA.
Title: Re: updates notifications are gone
Post by: Dch48 on April 25, 2011, 12:27:04 AM
Something apparently has gone wrong in your installation of avast. Download the latest V6 build, then uninstall your older version of avast and run the removal tool to make sure everything is gone. Reboot and install v6 and everything should be fine .
Title: Re: updates notifications are gone
Post by: Jack 1000 on April 25, 2011, 04:47:09 AM
Quote
Still thinking that this was a 1-time behavior, I waited for a new notification. It took several months, and it finally arrived, but it was already for the next release (it skipped one release). According to Avast changelog, I somehow skipped 1 program's version.

Greetings,

This is a part of the message that told me things got working eventually.  I learned that when a new first number version comes out, it can take up to 6 months for all parts of the world to get the pop-up notification new program is available update.  So, if you are going from 5.xx to 6.xx, you can expect that type of behavior.  I would say a good three months.

If you are going from a hypothetical of say a 5.1 to 5.2, (numbers for illustration only) you can expect auto updates sometimes within 2-3 weeks FROM THE TIME THAT AVAST PUTS THE AUTO POP-UP NOTICES IN THE QUERY FOR THOSE PARTS OF THE WORLD.

I recently heard that version 6's update notification notices just started rolling out.  And Avast 6.0's first general release was out around February 1st and we are now Mid-April  Did anyone else get a pop-up update notification for 6?  I know one user on the forum did just a day or so ago.

Also, if there are any problems with a build, Avast will often skip a release to everyone on the pop-up notification message.  I have been with Avast for about five years.  I remember that I was on 4.8 and never got an Auto-Update notice for 5.0.  In fact, there were I think seven builds for 5.0 and the earlier versions were very buggy.  I remember installing it over 4.8, and the program froze on me.  I actually had to do an uninstall and reinstall and at the time there were still problems with it.  And this was like the third build of Avast 5.

Since reformatting the hard drive and reinstall Windows, Avast works great!  I actually checked the version of Avast's 5.0's release here:

http://www.avast.com/release-history

It honestly wasn't until the release of 5.1.864 that everything was near perfect, but the point is, I never knew about any previous builds for version 5 prior to 5.0.677 because I never got a pop-up notice for Avast.  Once the 5.1 prefix hit, the update pop-up notification thing, told me of the latest builds for 5 within no more than 2-3 weeks after release.

When that first number changes, it will take about 2-3 general releases before Program Update Pop-ups kick in. (Betas and Release Candidates are not included, builds with bugs noted by large segments of the population are not a part of the pop-up notification process.)  We are on the second general release for version 6 going into a three month time frame February into May, so we are actually ahead of version 5 on the pop-up builds.

Most Anti-Virus experts give a six month time frame between new program updates.  It can take that long, because all of the businesses around the world who are on systems that need backwards compatibility have to be tested and critiqued before auto-updates are pushed out.  That's why you can get up to a six month time frame, instead of maybe 2-3 months for home user duration.

Hope this helps!

Jack
Title: Re: updates notifications are gone
Post by: Dch48 on April 25, 2011, 05:07:01 AM
I got the notice for V6 the same day the release was announced on the forums. I don't know why it took so long for other people. It's been the same day for every program update since I started using Avast last May.
Title: Re: updates notifications are gone
Post by: SafeSurf on April 25, 2011, 08:56:27 AM
@ ady4um,

The suggestion to fix your problem now is still the same...to uninstall and do a clean install of Avast:

1. Save a copy of Avast Version 6.0.1091 and save it to your HDD:
Free:  http://files.avast.com/iavs5x/setup_av_free.exe (http://files.avast.com/iavs5x/setup_av_free.exe)
2. Download the Avast Uninstall Utility http://files.avast.com/files/eng/aswclear6.exe (http://files.avast.com/files/eng/aswclear6.exe) and save it to your HDD.
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (http://Safe Mode) (hit F8 repeatedly) and run the Avast Uninstall Tool.  Uninstall ALL prior versions and products of Avast at this time...one at a time with a reboot in between each uninstall.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free:
    Free – http://www.avast.com/registration-free-antivirus.php (http://www.avast.com/registration-free-antivirus.php)
9. Update the Avast definitions.

You may need to reset your settings in the new installed product.  Let us know if you have any questions and how this goes for you.  Thank you.
Title: Re: updates notifications are gone
Post by: ady4um on April 25, 2011, 12:35:36 PM
Thank you for all your input.

While reading each of your posts, I was tempted to answer to each of those comments with my own experience. Until I got to SafeSurf's post.

Let me tell you, IMHO, this is turning to be "kinda' off" ridiculous.

I've been using Avast for several years, and I also recommend it to others. But last year I started to see some problems, and reporting them here did not solve the actual problem. Instead, the answer was the same as the one presented here by SafeSurf, which only deals with the behaviour or symptoms, not the actual problem.

Until version 5.0.5xx or 5.0.6xx, all the screen notifications for program updates were displayed within the day of release, or the day after. Let's say, just to give some spare, that it took a whole week.

Now users are saying that for them is still the same, and others are saying I should expect months, while the release is already official and declared stable. I'm also able to see the notification of a new version being available if I open the full UI.

So evidently the problem is not that Avast team is not sure if a simple home user could potentially have some incompatibility problem. Avast has millions of such users.

Moreover, the strange behavior has a workaround. I could simply update manually. But as I said before, that will not resolve "the problem" of the notifications.

So once again I am face with the classical workaround. My previous installation already started "clean", because I already followed those steps to "solve" the problems that appeared before (whatever they were, because we won't know, ever).

In addition, I reinstalled my Vista from scratch, without using backups, or cloning, nothing, just about 6 months ago. Since then, I don't remember receiving program notifications. Or maybe just once? The database notifications are OK though.

Now I have to spend time in dealing with this "workaround" once again. And let me tell you that completely configuring Avast (once again), although "nice" from the UI point of view, it is not efficient at all, having to set again and again the same settings for each shield. It could be versatile for some specific users (and versatility is excellent), but it could help to have the possibility to set a default once, reproduce it for all shields and then get into the details of each shield for the little tweaking we would want.

I have to say that I feel a little bit st*id, because I could have avoided myself the useless waiting all these months (just to be sure that there was a problem or not), and evidently I could have free myself from reporting this issue.

My experience is that Avast might be a good security program, but only if you have a "perfect" system. A normal user like me (at least I consider myself as such) that don't usually have security problems, should "know" that if there is some problem with Avast, instead of really resolving it, just simple "start again".

Since the real problem could be related to more serious issues in the program or its settings, I won't take the "lazy" path of manually updating and let it be. I probably will manually update, and then I will have to triple check that Avast was uninstalled, just to install it once again (and just to configure it once again).

As I said, thank you for your answers, even if the bottom line is simply to deal with the symptom instead of resolving the issue (which according to some posts in this same topic, the issue is not "just mine").
Title: Re: updates notifications are gone
Post by: Jack 1000 on April 25, 2011, 10:01:25 PM
I got the notice for V6 the same day the release was announced on the forums. I don't know why it took so long for other people. It's been the same day for every program update since I started using Avast last May.

Do you mean the notice that you get when you open the GUI and it says, "A new version of the program is available!"  Oh sure, I have also gotten that within a few days of new releases.  I think the OP is talking about the pop-up notification that bounces up from your System Tray that where it normally says, "Your Virus Definitions Have Been Automatically Updated." it will say, "A new version of the Program is Available, Please Update Now."  I think that is what the OP is asking about.  Why he hadn't seen the pop-up after two general releases of version 6 are out?  And my experience is that the pop-up notification can take about 3-6 months to be received when the first digit of the program changes.

If it's the second digit that has been updated, provided that Avast has started the query of Program Update Notifications, I get them without about 1-2 weeks of release,

But I have never ever seen a system tray pop up notice that a new version of Avast is available within 1-2 days of release,  Never!  And I have been with Avast for five years.

My opinion differers slightly that I am not convinced that something was wrong with the OP's Program update notification process.  Instead, I saw the typical long time element between pop-up notices for version 5 and version 6 and just attributed this to the pop-up notices not being ready for the rest of the world yet.  I am not sure that a reinstall or repair of Avast is going to make the Program Update notices come faster.  If the definition files are updating fine, and there are no other overt issues, with Program updates set to "Ask" by default, you should get the pop-up notice when the update is ready to be mainstreamed  through the notification process.

Jack
Title: Re: updates notifications are gone
Post by: Dch48 on April 25, 2011, 10:54:08 PM
Okay, no, I have always updated when it said in the GUI that one was available. I have never seen a pop-up and to be honest, didn't know that the program even did that. I just open the GUI regularly to make sure that the DB is being updated correctly and then I see the red notice for a program update. I open the GUI at least once a day.
Title: Re: updates notifications are gone
Post by: ady4um on April 26, 2011, 12:45:11 AM
Quote from: Jack 1000
the OP is talking about the pop-up notification that bounces up from your System Tray
Correct
Quote
And my experience is that the pop-up notification can take about 3-6 months to be received when the first digit of the program changes
It doesn't make sense to release 2 stable versions within months, and delay the natural use of them "for months".

Each announced version (in the history changelog) is either stable, or has bugs, which are being corrected within days, or weeks, not months. Then, immediately after solving the bugs, a new stable release is sent to the world.

Quote
If it's the second digit that has been updated, provided that Avast has started the query of Program Update Notifications, I get them without about 1-2 weeks of release,

But I have never ever seen a system tray pop up notice that a new version of Avast is available within 1-2 days of release,  Never!
Although I did received announcements within days, currently I would accept weeks too. It takes months, and this is happening from last year, several releases before 6.0. It happened also within the THIRD unit in the version number (as in 5.0.5xx to 5.0.8xx or similar; took months after the release of more than one release, skipping some). Previously - when it worked as expected - I was notified (at the system tray) about each and every stable release. It is clearly not happening nowadays. I happen to be up-to-date with program releases, so I really know when Avast released a new stable version, and when I received the tray notification (and when I didn't, at all).
Quote
pop-up notices not being ready for the rest of the world yet
I'm not sure what you meant with that. As I said, the program is released when it is stable. If it isn't, we wouldn't see the update in the main UI either.
Quote
I am not sure that a reinstall or repair of Avast is going to make the Program Update notices come faster.
I don't want them "faster". I want them as they logically should be for a security program used by millions of users. To be "gentle" with servers is one thing. To delay the notifications "for months", while the UI indeed says there is a new version available, doesn't seem to follow any logic (not if the delay happens to be "for months" instead of days). So I don't believe this behaviour is what the Avast Team desires or expects. I do think though that there is some kind of problem, and I'm not so sure it is "just mine". So I would agree that "cleaning up the mess and reinstalling" does not guarantee that this is not going to happen to me again in a few months.
Quote
you should get the pop-up notice when the update is ready to be mainstreamed  through the notification process.
The program is already there, ready for mainstream use, as the main UI and the changelog demonstrates.

Quote from: Dch48
I have never seen a pop-up and to be honest, didn't know that the program even did that.
Since the default is set to show and "ask", then I guess this is yet another case of exactly the same issue.


If, as Jack1000 assumes, this is on purpose, then I'll be very happy to hear it from someone of Avast team members.

Otherwise, I am going to assume that this is not on purpose, and, as I am thinking for awhile now, this is a problem of Avast (say, corrupted settings file, or whatever).

Whichever the case, the "solution" (to the symptom, not the problem) seems to be to start over once again, even if it is even more evident than before that this is not happening only to me. It would be "nice" to hear a different suggestion that actually would deal with the root of the problem and not just the symptom.
Title: Re: updates notifications are gone
Post by: YoKenny on April 26, 2011, 12:56:02 AM

If, as Jack1000 assumes, this is on purpose, then I'll be very happy to hear it from someone of Avast team members.

Otherwise, I am going to assume that this is not on purpose, and, as I am thinking for awhile now, this is a problem of Avast (say, corrupted settings file, or whatever).

Whichever the case, the "solution" (to the symptom, not the problem) seems to be to start over once again, even if it is even more evident than before that this is not happening only to me. It would be "nice" to hear a different suggestion that actually would deal with the root of the problem and not just the symptom.
As You a prolific typist you may want to read Vlk's post who is a Global Moderator and avast! Evangelist
Quote
** INTRODUCING: New Official Avast Program Update 6.0.1091 **
http://forum.avast.com/index.php?topic=76488.0

I do not know what country you are in ???
Title: Re: updates notifications are gone
Post by: SafeSurf on April 26, 2011, 09:53:57 AM
As You a prolific typist you may want to read Vlk's post who is a Global Moderator and avast! Evangelist
Quote
** INTRODUCING: New Official Avast Program Update 6.0.1091 **
http://forum.avast.com/index.php?topic=76488.0
The link I gave the OP for the download file was from Vlk's post in thread with the lastest stable version of 6.0.1091.

@ ady4um,

Avast 6.0 downloads onto a different part of your machine than previous versions of Avast, that is why I suggested doing an uninstall and clean install to remove all remnants and gave you clear instructions on how to do this.  Since this is your machine, you can decide on how you want to proceed with this.  Most users have found doing the clean install have worked best, but again...you seem to have your own opinion, so I will leave this up to you.  We are only informing you based on our experience with other users and our experience.  You are free to contact Avast if you wish http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles).  Good luck to you.

When you contact Avast, you should close this thread by adding "[RESOLVED]" to the beginning of the title of your first post.  Thank you.
Title: Re: updates notifications are gone
Post by: ady4um on April 26, 2011, 10:42:11 AM
Quote from: SafeSurf
Avast 6.0 downloads onto a different part of your machine than previous versions of Avast, that is why I suggested doing an uninstall and clean install to remove all remnants and gave you clear instructions on how to do this.

SafeSurf, thank you for your clarification.

Now, a clean install could be a general recommendation for any case. That's fine. Would that resolve the problem or the symptom? Does the current installation folder have anything to do with the problem currently described, which is happening way before version 6.0 or even version 5.1? Is this problem related to some other version update? Is this problem related to my specific system and my specific configuration?

Although I agree that always a clean install could "resolve" a problem or reduce future ones, I don't think that anyone would like to do that for every Avast program update. The general recommendation is still true for each and every update, in the sense that a clean install can always reduce problems, whichever the location or other changes would be made.
Quote
  Since this is your machine, you can decide on how you want to proceed with this.  Most users have found doing the clean install have worked best, but again...you seem to have your own opinion, so I will leave this up to you.
Yes, again, clean install is great to reduce "problems". Or maybe it only reduces symptoms, and leaves the real problem unresolved?
Quote
We are only informing you based on our experience with other users and our experience.  You are free to contact Avast if you wish http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles).  Good luck to you.

When you contact Avast, you should close this thread by adding "[RESOLVED]" to the beginning of the title of your first post.  Thank you.

Thank you for the useful info and link. Evidently, more users are having this problem. I was only patient enough to wait for some notification update to appear, so to discover the problem, and I have been waiting for several releases and months. Most other users will simply do a manual update.

I don't consider this issue resolved by no means, and I would think that this issue has some degree of interest for Avast developers. And the experience of clean installing is once again "the easy solution". If Avast team chooses to follow the "symptoms" path, is up to them (and unfortunately, it marks the path for the users. I have invested enough months in this problem. I'll gladly answer any questions or provide more info, if they are interested.

In this case, I consider "reporting to Avast" being actually made right here in this topic.
It seems that the probable "solution" I'll receive is still clean install anyway.
Title: Re: updates notifications are gone
Post by: Zyndstoff (aka Steven Gail) on April 26, 2011, 11:20:07 AM
Well, posting here will surely get Avast officials to notice the topic.

To your problem: as far as I see, there are two possibilities:


Whatever of those two alternatives is true, there will be no help other than manual updating / installing, because:


The point is made, and I believe the devs will look into this to find out if it is in fact a program bug - it will then be resolved in future releases.

Summary: thanks for posting this behavior, please update manually.
Title: Re: updates notifications are gone
Post by: Jack 1000 on April 26, 2011, 12:57:32 PM
Well, posting here will surely get Avast officials to notice the topic.

To your problem: as far as I see, there are two possibilities:

  • case 1: your current Avast version is buggy and won't show the pop-up
  • case 2: your installation / system configuration is buggy and that's why there is no pop-up

Whatever of those two alternatives is true, there will be no help other than manual updating / installing, because:

  • case 1: no one at Avast will debug an old program version
  • case 2: only reinstalling will (probably) solve that issue

The point is made, and I believe the devs will look into this to find out if it is in fact a program bug - it will then be resolved in future releases.

Summary: thanks for posting this behavior, please update manually.

I agree,

You would have to have the latest release for any of the Avast engineers to discuss and debug this issue, (or at least research if there is a bug.)  My posts above are only indicative of personal experience.

To the OP.  Have you submitted a Support Ticket about the New Version Pop-Up Notification Concern?  If you do, let us know the response.  We might be able to help even further in this regard.

Perhaps one of the developers could give everyone a potential time table for when a pop-up notification, "A New Version is Available" should expect to be seen.  Please update now." The other idea, or in addition to this, might be a time-line for program update notifications in the Help files.  This would assist users in knowing what to expect.

This is a very interesting topic, because I recall in Avast 4.8's Help files, that they said, "New versions are released approximately every six months."  For that reason, I always calculated in my head that you would get a Program Update notice every six months, or twice a year.  I think Avast 4.8's Help section recommended checking for Program Updates every six months, but at the same time it said, Avast will say when a new version becomes available.

However, because I have been able to participate in the forums I check them for when new updates come out and only install new program updates based on a general consensus of success with forum users.

This issue should certainly be researched.  If it is a user installation problem, the clean install and reinstall might help.  However, if it is in the way that Avast releases the new version pop-up notifications, a reinstall/install won't help because in this case, it is the frequency of when the update pop-up notices should appear, not something that the user has done wrong.

I would think that within 1-2 months of a general release, a pop-up notice about a new program version should be appearing for all users, in accordance with common consideration and the excellence of Avast in assisting the community that a new version is available.  Sadly, only a very small percentage of Avast's almost 150 million users frequent the message board and the only way that they know a new version is out is through any pop-up notice.  There are probably tons of people who don't even open the GUI hardly at all, seriously applying a "set it and forget it" approach.

Some very good feedback here from everyone!

Jack
Title: Re: updates notifications are gone
Post by: sandeep108 on April 26, 2011, 01:36:37 PM
I do agree with the OP. I also do not ever remember seeing the pop-up program update notification in recent times. Earlier, it regularly used to pop-up whenever a program update release was available. Only when one opens the GUI, one sees that a new program update is available. This is also happening on a new installation of avast! So probably a reinstall either would not fix it.

Since I follow the forums and am aware of new program updates, I check the GUI and then update. And yes therefore I sympathise with the OP as if I was not following the forums and had no problems, I may not open the GUI for weeks. And not realise that a program update was available. When the notification is there in the GUI, there ought to be no reason for the pop-up not happening.

I feel that a working program update notification pop-up is important and that too with a update now / remind later button. Or it can pop-up say once a week, till updated.  
Title: Re: updates notifications are gone
Post by: Lisandro on April 26, 2011, 01:42:57 PM
Although I understand and know the program update scheme, I also think it is NOT working as the user expects. A lot of programs asks for update daily. I know avast has million of users... But also has Microsoft :)
Why should we wait weeks to get a program update popup?
Title: Re: updates notifications are gone
Post by: sandeep108 on April 26, 2011, 01:45:16 PM
Why should we wait weeks to get a program update popup?
And especially when the GUI is 'aware' already that there is an update available and 'ready'.
Title: Re: updates notifications are gone
Post by: ady4um on April 26, 2011, 05:25:52 PM
Finally "real" answers :). Not because some of the answers are saying things more or less in the same direction I do. That's not my point, at all.

From my point of view, each and every answer in this topic is correct. There is (almost) no contradiction.

The idea of "starting all over from a clean install" is always tempting. It "seems" to resolve the users' problem. Generally speaking, it does. But in this case in particular, I think it would only temporarily deal with the symptom, not the real problem.

Just to make it clear, my particular system would be updated if only I would "accept the temptation" of manually updating each time.
It seems that I may not have been clear enough in a specific point. I actually was following the releases closely, just as other users mentioned here in this same topic. My particular case is not of a user that did NOT know that a program update was available, although I guess it could have been. Those other cases, if they exist, only mean that other users are simply using older versions of Avast, without knowing of the need / suggestion / recommendation / requirement to update the program.

So, the only difference between my case and all the other users posting here is that I have ( had? ) enough patience so to not click in the manual update possibility, for months.

The only contradiction I have read here, if it could be called as contradiction (but I'm not so sure it can) is that, for the devs to debug this problem, it was suggested (by a user in this same topic) to try manually updating, and only then, maybe someone can help in the debug process.

If I indeed manually update, as all other users do, we can't actually debug the "update notification" problem.

Since we don't really know what's going on, and the current alternative for me is to "clean and start over", I'll manually update first to the current stable version (as I already mentioned before in one of my previous posts in this same topic I'll do, before trying the clean install option yet once again).

If this is actually a "non-issue", and the current stable version has no problem, then I'll see a notification update in my tray area next time a new stable release is published 8).

If, for the next program update (or, say, a couple of weeks later, after the official release), my situation doesn't change, then my HOPE is that several of the users participating here in this topic can refuse the temptation of manually updating, so to actually test the notification function, and really debug it.

In case all other users here will receive the notification in their tray, and I keep "waiting", then I'll understand that the problem is only mine, and I'll do (once again) a clean and complete uninstallation and installation from scratch.

In either case, only THEN I'll set this topic as "resolved". I just wish/hope that "my" problem will disappear together with the program's notification problem, if there is one.
Title: Re: updates notifications are gone
Post by: Jack 1000 on April 26, 2011, 09:44:55 PM
Quote
Since we don't really know what's going on, and the current alternative for me is to "clean and start over", I'll manually update first to the current stable version (as I already mentioned before in one of my previous posts in this same topic I'll do, before trying the clean install option yet once again).

If this is actually a "non-issue", and the current stable version has no problem, then I'll see a notification update in my tray area next time a new stable release is published .

If, for the next program update (or, say, a couple of weeks later, after the official release), my situation doesn't change, then my HOPE is that several of the users participating here in this topic can refuse the temptation of manually updating, so to actually test the notification function, and really debug it.

In case all other users here will receive the notification in their tray, and I keep "waiting", then I'll understand that the problem is only mine, and I'll do (once again) a clean and complete installation and installation from scratch.

In either case, only THEN I'll set this topic as "resolved". I just wish/hope that "my" problem will disappear together with the program's notification problem, if there is one.


Sounds like a good idea!

The more people that try this, the better chance Avast has in researching this topic.

Jack

PS.  Could the OP please send a support ticket about this issue with a link if possible to this particular thread as a part of the support ticket?  Also say in your Support Ticket message that "if the link doesn't work, go to the Community Forums and examine the "Update Notifications Are Gone" topic in the Avast Free/Pro Suite forum."  This will get more tech feedback on this issue.
 
Title: Re: updates notifications are gone
Post by: SafeSurf on April 27, 2011, 09:00:07 AM
Keep in mind that the last "official" version release was 6.0.1000 (if I'm keeping track correctly), while all the other versions in between were pre-release versions until we got to 6.0.1091.  If you have the settings in the GUI set to "ask" for the program update, you would need to check the GUI for the update, which would appear in red, with the words "update" to the right of it for you to click on it.

Could the OP please send a support ticket about this issue with a link if possible to this particular thread as a part of the support ticket?  Also say in your Support Ticket message that "if the link doesn't work, go to the Community Forums and examine the "Update Notifications Are Gone" topic in the Avast Free/Pro Suite forum."  This will get more tech feedback on this issue.
Avast monitors the forum, so I do not think this is necessary.  Besides, the Evang. on the forum can internally submit messages to the Avast Team.  If the OP wishes to submit a tech. ticket or use the link to contact Avast in a prior post I made, this is up to him.

@ ady4um,

I meant no disrespect in instructing you how to close the thread when you were ready.  I think you misunderstood me and thought you were to close it now, as I know you were not ready to close it now.  You can leave it open forever, but others will continue to add on to it (for years), and only you, the original poster (OP) will be able to close it...when you are ready.  ;)  Continue with the thread as long as you feel you need to.

Edit:  Fix typo
Title: Re: updates notifications are gone
Post by: Jack 1000 on April 27, 2011, 10:47:25 PM
Quote
Keep in mind that the last "official" version release was 6.1.000 (if I'm keeping track correctly), while all the other versions in between were pre-release versions until we got to 6.0.1091.  If you have the settings in the GUI set to "ask" for the program update, you would need to check the GUI for the update, which would appear in red, with the words "update" to the right of it for you to click on it.

A little confused,

Isn't the latest official release 6.0.1091?  Which was released like 1-2 weeks ago?  That's the version that the GUI told me about and that I updated to on in the GUI.  I know that Beta's and Release Candidates do not count in offical release builds, so those are always "evaluate and test for bugs models."  It's best to uninstall any Beta builds before applying official builds for best results.

I don't think there is a 6.1 out in general release yet.

I think I am gonna try what the OP suggested.  Not updating through the GUI when the next release comes out just to see how long it takes the New version pop-up notice to show up.  Obviously, this will be contingent on my currently installed version 6.0,1091 working well, whereas the GUI update I would only apply in the event of some bug showing up with this version.  But if all is OK, I am kind of curious myself as to how long it takes between a new release build and the pop-up notification.

It will be a good test for those who want to study this.  Obviously the results are not very scientific with only a small number of us active on the forums.  However, it is a good beginning, and the programmers might be able to use this data to make suggestions and comment about future improvements for the program update notification pop-up as needed.

Jack
Title: Re: updates notifications are gone
Post by: ady4um on April 28, 2011, 02:04:51 AM
Quote from: SafeSurf
Keep in mind that the last "official" version release was 6.1.000 (if I'm keeping track correctly), while all the other versions in between were pre-release versions until we got to 6.0.1091.
According to the official version history, 6.1.1091 is an official stable version, not just another "beta" or RC" or "something in between".
As I said, I've been tracking this for several months, and when 6.0.1091 was updated in the official changelog history just a few days after the release, I "knew" it was more than enough time to study this issue for so many official stable updates.
Quote
  If you have the settings in the GUI set to "ask" for the program update, you would need to check the GUI for the update, which would appear in red, with the words "update" to the right of it for you to click on it.
Yes, since I (we) have been experiencing this issue, I'll have to update to the current latest stable, but that's not what the meaning of "ask" is. Or were you simply writing the instructions?

 For those reading this topic and not completely understanding what's all this about; in this context, "ask" means "don't do program's updates automatically without asking me first, but "ASK" me by showing me a tray notification. The third option available means "change your status, show it in the main UI (if you want to), but don't even think about bothering me with this program updates tray notifications" :) :P Well, of course that all this issue is because I indeed want that tray notification, but it's not being displayed.

 For THIS time, I'm going to do it absolutely manually. In fact, I'll always want to do it manually. Just, please, notify me using the tray that there is a new release available, instead of just "saving that news for the UI only" :).

About the bug ticket report, in this particular case I think of this message as my report. I sincerely think that in some situations it is really needed, indispensable; but IMHO I think that Avast Team (or the Evang.) are more than capable of evaluating if this topic is worth a ticket so to track it down.

Quote
@ ady4um,

I meant no disrespect in instructing you how to close the thread when you were ready.  I think you misunderstood me and thought you were to close it now, as I know you were not ready to close it now.  You can leave it open forever, but others will continue to add on to it (for years), and only you, the original poster (OP) will be able to close it...when you are ready.  ;)  Continue with the thread as long as you feel you need to.
I did NOT take it as disrespect, and I apologize if I have sounded unappreciative or rude. Please believe my intentions are only good, not to complain or "fight". The discussions are only contributing to users and to Avast. And is more than clear to me that users are only trying to help.

I might have sound not as polite as I would like, maybe/possibly because in the past I also received similar expressions of "clean and start over" and "set this topic as resolved", when no real "solving" was involved.

But, to the point, I certainly will gladly set this topic as resolved if we can crack the issue. It would only mean that my patience all these months was not worthless :) 8).

@Jack1000, I hope there are more users out there taking your steps to collaborate with Avast. I agree that I wouldn't expect simply "waiting" for the notification if there is another more important (security) issue. Thanks for the support, no matter the specific result of our testings.

BTW, an off-topic. Am I the only that has so many problems writing in the message box? After several lines, it keeps moving and I can't see what I'm writing, not to say editing.
Title: Re: updates notifications are gone
Post by: Jack 1000 on April 28, 2011, 02:59:44 AM
Quote
BTW, an off-topic. Am I the only that has so many problems writing in the message box? After several lines, it keeps moving and I can't see what I'm writing, not to say editing.

I got a fix for that!  (At least for IE 8.)  I had the same issues with the "moving reply" box. and just clicked the Compatibility Mode button in IE 8.  Now the box doesn't move like it's haunted! LOL!  ;D

Jack
Title: Re: updates notifications are gone
Post by: Bleton on May 01, 2011, 01:31:58 AM
I can confirm the issue with the missing pop-up notifications for new official (not beta) versions of Avast! on several PC's and laptops (all those that I'm working with myself or for customers). The new updates are only available manually on selecting Update -> Program, there seems to be no notification anymore as it used to be. All of these machines are set to "Ask when update is available". The update of the database works fine on all of them.
I didn't wait with the program updates for a couple of months, so I can't judge if a notification would have popped up after many weeks after the release, but notifications were regularly displayed a year ago or so. I'm not quite sure when this started, but it must be a few months now.  ???
Title: Re: updates notifications are gone
Post by: Nesivos on May 01, 2011, 02:31:10 AM
Ultimately Pop-up notifications are controlled by Windows regardless of the program.

Maybe the OP has a Windows related problem in this area :o

Title: Re: updates notifications are gone
Post by: Lisandro on May 01, 2011, 02:37:47 AM
I can confirm the issue with the missing pop-up notifications for new official (not beta) versions of Avast! on several PC's and laptops (all those that I'm working with myself or for customers). The new updates are only available manually on selecting Update -> Program, there seems to be no notification anymore as it used to be. All of these machines are set to "Ask when update is available".
Even when it is set to automatic, the program does not update... unless I need to wait that much... Meanwhile, the virus definitions are updated, no problem.
Something is different in avast behavior...
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 01, 2011, 02:59:35 AM
I can confirm the issue with the missing pop-up notifications for new official (not beta) versions of Avast! on several PC's and laptops (all those that I'm working with myself or for customers). The new updates are only available manually on selecting Update -> Program, there seems to be no notification anymore as it used to be. All of these machines are set to "Ask when update is available".
Even when it is set to automatic, the program does not update... unless I need to wait that much... Meanwhile, the virus definitions are updated, no problem.
Something is different in avast behavior...

If this helps anyone in their research,

The last update pop-up notice that I ever got was to go to version 5.1. (From 5.0.something.)  However, for version 6, I have been checking manually, and updating through the GUI.  I mentioned to the OP in this thread, barring a need for a program update due to a bug, I was going to try to hold off on any Avast Program Update Notifications manually, just to see how long it would take between the time the GUI said a new version is ready, and a pop-up notice says it is available.

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 01, 2011, 10:34:27 AM
Quote
BTW, an off-topic. Am I the only that has so many problems writing in the message box? After several lines, it keeps moving and I can't see what I'm writing, not to say editing.

I got a fix for that!  (At least for IE 8.)  I had the same issues with the "moving reply" box. and just clicked the Compatibility Mode button in IE 8.  Now the box doesn't move like it's haunted! LOL!  ;D

Jack
Jack, thank you for the tip. I am not experiencing the problem with "short" messages, but only with "long" ones. I'm going to try your suggestion next time I see this moving box problem. Thanks again.
Title: Re: updates notifications are gone
Post by: ady4um on May 01, 2011, 10:39:47 AM
Ultimately Pop-up notifications are controlled by Windows regardless of the program.

Maybe the OP has a Windows related problem in this area :o

It seems it is not "just my problem", but it is being recognized by several other users too.

So, in case we have a problem with our Windows settings, could you please point us to the appropriate setting that could potentially change the notifications behaviour?

In other words, could you explain what exactly you meant with "notifications are controlled by Windows regardless of the program"?

TIA.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 02, 2011, 06:16:06 AM
Quote
OT: Jack, thank you for the tip. I am not experiencing the problem with "short" messages, but only with "long" ones. I'm going to try your suggestion next time I see this moving box problem. Thanks again.

OT

Sure,

One thing however that you want to do is click the Compatibility Mode button in IE 8, BEFORE you type your message.  If you do it during the typing of your message, you will lose the message when IE switches to Compatibility Mode for the web page you are viewing.

******************************************************

To continue with the OP, what do you guys all think about the issue that many are having that Avast Program Update Pop-Up notifications have not been showing up for many users, even after a long time when a new version is ready in the GUI?

Jack
Title: Re: updates notifications are gone
Post by: SafeSurf on May 02, 2011, 07:46:25 AM
what do you guys all think about the issue that many are having that Avast Program Update Pop-Up notifications have not been showing up for many users, even after a long time when a new version is ready in the GUI?
I have no problems using various OS's on multiple machines through several years with Avast.
Title: Re: updates notifications are gone
Post by: ady4um on May 02, 2011, 07:03:55 PM
what do you guys all think about the issue that many are having that Avast Program Update Pop-Up notifications have not been showing up for many users, even after a long time when a new version is ready in the GUI?
I have no problems using various OS's on multiple machines through several years with Avast.
SafeSurf, I've been using Avast for a long time too. If I may, I think what Jack is asking about, is for opinions/experiences/seen behaviours, from experienced users, just like you, about the specific program updates tray notification not being displayed. If I understood correctly, I think his intention is to find out if other users are seeing the notification message in the tray area "some time" after a new release is out, or maybe "never". "How much time after a new release, for the tray notification to appear, is adequate/acceptable".

In my mind, at least for now I already have my answer, and this seems to be a problem for several users since several releases ago, and I hope I can set this topic as "resolved" right after the next stable release.

What I don't know (yet) is, if this issue can be tested during the upcoming beta (sometime in the future), or we have to wait specifically for the next stable.
Title: Re: updates notifications are gone
Post by: bob3160 on May 02, 2011, 07:18:36 PM
There is one other solution.
Accept that the virus data base always gets updated on a regular basis
and simply update the program manually when you see that a new version is available.  :)
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 02, 2011, 11:07:30 PM
There is one other solution.
Accept that the virus data base always gets updated on a regular basis
and simply update the program manually when you see that a new version is available.  :)

Sure Bob,

That will work for people like us who are familiar with the program updates and the responsibilities of what to do.  However, as previously stated, there are potentially thousands to millions of Avast users who only open the GUI on a very rare basis.  I think most just want a realistic time-frame between the update notice inside the GUI, and the pop-up Program Update notice in the System Tray, and many users are not getting that.  Like I said, the last time I got a System Tray Avast program update was from like 5.0 to 5.1.

Jack
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 03, 2011, 12:43:19 AM
Quote
SafeSurf, I've been using Avast for a long time too. If I may, I think what Jack is asking about, is for opinions/experiences/seen behaviours, from experienced users, just like you, about the specific program updates tray notification not being displayed. If I understood correctly, I think his intention is to find out if other users are seeing the notification message in the tray area "some time" after a new release is out, or maybe "never". "How much time after a new release, for the tray notification to appear, is adequate/acceptable".

In my mind, at least for now I already have my answer, and this seems to be a problem for several users since several releases ago, and I hope I can set this topic as "resolved" right after the next stable release.

What I don't know (yet) is, if this issue can be tested during the upcoming beta (sometime in the future), or we have to wait specifically for the next stable.

Yes,

The above are exactly my points.

Jack
Title: Re: updates notifications are gone
Post by: SafeSurf on May 03, 2011, 09:54:11 AM
We usually hear about the problems here on the forum.  People who do not have problems do not report them in general.  Given that this is not a common issue, I would recommend that on the next "unstable" release (not the current version), you submit a mini-dump file to Avast to analyze while you are having the problem so they can analyze it to see what is the problem.

Here is additional information on how to invoke a memory dump file:  http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71).

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming (http://ftp.avast.com/incoming).  Avast will analyze it and respond back to you in the new thread you create or to your email.
Title: Re: updates notifications are gone
Post by: Zyndstoff (aka Steven Gail) on May 03, 2011, 10:05:48 AM
Yesterday I was doing some other stuff on a friends PC when all of a sudden the "New program version available" pop up appeared.

He had the 6.0.1044 free installed and the pop up for 6.0.1091 showed yesterday.

So my conclusion: it works (for v6 at least), but it may take a very long time...
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 03, 2011, 12:14:55 PM
Quote
We usually hear about the problems here on the forum.  People who do not have problems do not report them in general.  Given that this is not a common issue, I would recommend that on the next "unstable" release (not the current version), you submit a mini-dump file to Avast to analyze while you are having the problem so they can analyze it to see what is the problem.

Here is additional information on how to invoke a memory dump file:  http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71).

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely: ftp.avast.com/incoming (http://ftp.avast.com/incoming).  Avast will analyze it and respond back to you in the new thread you create or to your email.

Did a search for about a year or so ago, when I got help for doing a memory dump and was nervous about going into Reg Edit.  I think Vlk told me to do these steps, and they worked:  Reg Edit is not something that most computer people should mess around with unless they really know what they are doing:

This is what Vlk told me a while back when I had Avast 5.0.

Jack, we tried to reproduce the issue on multiple computers but weren't able to do so. To help us analyse the problem, it would be useful if you could create a dump file of the AvastUi.exe process.

How To Upload An Avast Memory Dump File

The steps are as follows:
1. disable avast self defense module (settings -> troubleshooting page)
2. download the following program http://public.avast.com/~vlk/hangrep.exe
3. run the hangrep.exe program, select AvastUi.exe in the list and create a memory dump (save it somewhere) - the file will be 5-30MB big.
4. re-enable avast self-defense disabled in step 1
5. compress the dump file and upload it to ftp.avast.com/incoming (ftp://ftp.avast.com/incoming) (please note that you will only have write access to the ftp site, not read, so you won't be able to see even the item you uploaded.)

Thanks.

Vlk

*****************************

Would those steps still work?

Jack

Title: Re: updates notifications are gone
Post by: Zyndstoff (aka Steven Gail) on May 03, 2011, 12:30:41 PM

5. compress the dump file and upload it to http://ftp://ftp.avast.com/incoming (please note that you will only have write access to the ftp site, not read, so you won't be able to see even the item you uploaded).


I think that is still okay. Please note that the correct adress is ftp://ftp.avast.com/incoming  (ftp://ftp.avast.com/incoming) - without the "http://"
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 03, 2011, 12:48:29 PM

5. compress the dump file and upload it to http://ftp://ftp.avast.com/incoming (please note that you will only have write access to the ftp site, not read, so you won't be able to see even the item you uploaded).


I think that is still okay. Please note that the correct adress is ftp://ftp.avast.com/incoming  (ftp://ftp.avast.com/incoming) - without the "http://"

Thanks!  Corrected it in the steps above (I hope!)

Jack
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 06, 2011, 11:28:25 PM
For those who aren't having any problems and want to do our update notification test with the pop-up message, note that Avast 6.0.1119 is in Beta. However, assuming whatever the next release build happens to be, those without problems in the current build, who want to time when the next official release comes out, to the time of the pop-up notifications in the system tray, may want to start timing when the notice of the update appears in the GUI.  For those running the test without problems with the current version, don't download the Program Update, and see when you get the pop-up notice.  (If you have problems or bugs, the test is moot, because you would than likely benefit from updating the program in the GUI.)

Avast techs may want to note on the forum those participating in the test as best they can.  To recap, we have had several users who claim they have had no system tray pop-up update notifications, since any version of 6.0 was officially released, except maybe one or two people running Windows 7.  (Steven from Germany, reported that his server picked up the pop-up notification.)  Let's see what happens.

Jack
Title: Re: updates notifications are gone
Post by: SafeSurf on May 07, 2011, 11:42:35 AM
<snip> note that Avast 6.0.119 is in Beta.
Jack...you may want to modify your post with the correct version # to 6.0.1119.  ;)
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 07, 2011, 12:27:39 PM
<snip> note that Avast 6.0.119 is in Beta.
Jack...you may want to modify your post with the correct version # to 6.0.1119.  ;)

Thanks!  Done that!  :D

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 10, 2011, 09:45:17 PM
Well, as I already comment in this same topic, I follow Avast's releases close enough. The new, next stable release AFTER 6.0.1091 was already announced in its topic. In my Avast GUI I'm not seeing (YET) the new release, which is fine, since it is consistent with the changelog, which was not (YET) updated.

All that is fine with me, but I am going to watch the next steps. I will "monitor" when the new stable release appears in the GUI, and when it appears listed in the changelog history.

After those steps, I hope users will resist the temptation of manually updating the program. Instead, I hope that enough users will patiently wait for the tray announcement in their desktops about the new program update, and only THEN they apply it.

I wish that all those users, including myself, can see the tray notification in a "timely" manner, and that the problem some users are seeing (actually, NOT seeing the program update tray notification) is actually gone.

But, in case the program update tray notification still won't show up, I hope enough users can come to the forum to report it (and then finally Avast can resolve it).

Let's be patient, watch closely, and hope for the best  :).
Title: Re: updates notifications are gone
Post by: ady4um on May 11, 2011, 03:38:07 PM
Well, as promised, I keep following Avast development closely.

In Avast GUI, both "Summary" and "Maintenance" sections show that there is a new stable version available, as usual. The antivirus database update tray notifications are still being displayed and the antivirus database is automatically updated, as usual.

The changelog history is not updated (yet), but that's OK; I won't start counting until I see the changelog updated. SADLY ;D many forum users are updating the program using the GUI, instead of waiting for the program update tray notification to show up.

Once again, the Avast users that come to the forum, and/or open Avast GUI, *can* update manually (so no need for other additional users to point this possibility yet once more time, thank you ;D ).

Let's hope enough experienced Avast users can "act" as newbies or as "common" or "medium" users, so to really test the program update tray notifications, whenever they should be displayed.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 12, 2011, 08:27:37 PM
I thought about a simple solution last night,

As you all know who have been following this thread, some users are concerned about the reported extreme time interval between an Avast Program Update release and the pop-up program notification in the system tray.  Reports of having to wait for months for the system tray program update notice has occurred for many.

The issues are the millions of people who don't come to the forum, and don't open up the Avast GUI on a regular basis, are totally dependent on the pop-up program update notice appearing.  We have learned there is a seven day spread for the program pop-up notice to prevent server overload.  However, we believe that program update pop-up notice should occur within 2 weeks of being present in the GUI.  If the first number of the software has changed, maybe extend it up to 1 month.  But not more than that.  As program updates are set to "Ask" by default, it is the responsibility of Avast to provide system tray program update notifications in a timely manner after release.

My proposal is why not simply have Vlk or somebody post in a new version's sticky thread, "We have begun the pop-up notification process for Avast version 6.xx"  Users should expect their program update pop-up notifications within the next two weeks.  Users may also update at any time by opening up the Avast GUI, and clicking on "Update Program" accordingly.  Thank you for choosing Avast."

This would be great, and people would know when to expect system tray program notifications.  I think it would work!

Jack
Title: Re: updates notifications are gone
Post by: bob3160 on May 12, 2011, 11:29:41 PM
Quote
The issues are the millions of people who don't come to the forum, and don't open up the Avast GUI on a regular basis
How will creating a sticky post on the forum help those that never come to the forum ???
Title: Update Notifications Are Back! (At Least For Me!)
Post by: Jack 1000 on May 12, 2011, 11:58:48 PM
Hey Avast,

Just got the Program Update pop-up in the System Tray about the latest version, and updated through the GUI.  All is well!  Thank you Avast! Let's make sure to keep up this process.

Jack
Title: Re: Update Notifications Are Back! (At Least For Me!)
Post by: ady4um on May 13, 2011, 01:12:25 AM
Hey Avast,

Just got the Program Update pop-up in the System Tray about the latest version, and updated through the GUI.  All is well!  Thank you Avast! Let's make sure to keep up this process.

Jack

That's good news :). Now, since the changelog history of stable official releases has been already updated yesterday, I'll wait for about 2 weeks so to check if I see the program update tray notification.

Someone (DavidR, thanks) suggested the possibility that I simply did not notice that the tray notification appeared. It would be "too much" a coincidence that I would not have seen ANY program update tray notification for so long (from last year), after so many stable releases.

But, since it is still a valid possibility (yet, not probable in my particular case, since I've been trying to "catch" it for several months), I would like to confirm with other users what I think is a normal expected behaviour.

Suppose for a moment that I've missed the program update tray notification, then shouldn't I expect to see the same notification, say, tomorrow, or by the next boot, or by the next database update?

I mean, if it is "so simple" to miss the tray notification (which I don't think it is *that* easy/simple, but...), then those users that are not opening the GUI and are not coming to the forum might potentially miss it too, hence leading to many not-up-to-date programs.

Can anyone confirm (or otherwise) that the program update tray notification will appear again in case I missed it (for this same release, not only for the future next one ::) )?

In any case, I am still waiting (and hoping).
Title: Re: updates notifications are gone
Post by: Lisandro on May 13, 2011, 02:59:19 AM
Can anyone confirm (or otherwise) that the program update tray notification will appear again in case I missed it (for this same release, not only for the future next one ::) )?
I've thought it will appear each boot after you got alerted for the first time.
But, indeed, I do not know. I generally download the new versions some minutes after it is out and alerted on forums.
Title: Re: updates notifications are gone
Post by: bob3160 on May 13, 2011, 03:05:42 AM
I'm still waiting for my version of AIS to alert me.
I can see from the UI that a new version is available but haven't yet
seen an alert.
Will see if it alerts me in the morning after I reboot this system.
Title: Re: updates notifications are gone
Post by: DavidR on May 13, 2011, 03:22:24 AM
Since you can see it in the UI that a new version is available, isn't there the ! exclamation point on a yellow triangle over the avast icon ?

The reason I ask is the Status Bar monitoring is meant to monitor the Program update too. That to me means it 'should' throw up that ! exclamation point on a yellow triangle over the avast icon.

Unless there is also a seven day interval before doing that before it is considered out of date.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 13, 2011, 03:24:47 AM
Quote
The issues are the millions of people who don't come to the forum, and don't open up the Avast GUI on a regular basis
How will creating a sticky post on the forum help those that never come to the forum ???

Good catch Bob!

Actually, it might have helped the OP who could have started his countdown, knowing that Avast had activated the pop-up notifications.  But you're right. Forum information won't do anything for the millions who don't use the forum or know about it.

I was really surprised to get it today.  What I think happens in response to the questions is that once you get the pop up notice, it will reappear like every 4 hours or after each reboot until you update. if you miss the first instance.  Back when I had 5.0, and I think when Avast moved to 5.1, I had a user who said she had seen the pop up notice about four times in a 12 hour period.  I think when you first get the update notice, if you don't update, Avast will update your definitions every four hours, BUT instead of the "Your Virus Definitions Have Been Automatically Updated" pop up, if you got the program update pop-up at least once, you will get the Program Update pop-up in place of the "Your Virus Definitions Have Been Automatically Updated" message until you update the program.

There is a quick check everybody.  Just right-click the Avast Ball in your System tray and select "Show Last Pop-Up Message."  Provided that you might have gotten the pop-up notice and missed it, and you have NOT gotten any pop-up notices for malware blocks AND have not rebooted since the last message, it will tell you what the last message was.  (Note that if you have Sandbox set to Auto, (like I do) and Avast told you it sandboxed something as the last message, you will get that.)

The only thing is, AFAIK, you can only go back to the last pop-up message, no matter what it was.  I have asked on the board previously, and there is current no way to retrieve older dates and times of other pop up notices.

Jack
Title: Re: updates notifications are gone
Post by: bob3160 on May 13, 2011, 02:18:31 PM
I was notified this morning by email from Cnet.com since avast! is on my watch list.
Still no notice from avast! itself and the show last pop up is grayed out.
Title: Re: updates notifications are gone
Post by: ady4um on May 13, 2011, 04:42:16 PM
Since you can see it in the UI that a new version is available, isn't there the ! exclamation point on a yellow triangle over the avast icon ?

The reason I ask is the Status Bar monitoring is meant to monitor the Program update too. That to me means it 'should' throw up that ! exclamation point on a yellow triangle over the avast icon.

Unless there is also a seven day interval before doing that before it is considered out of date.

I have not seen (yet?) the yellow exclamation sign over my Avast tray icon.

I want to provide more current information, in case it helps, and also so we can compare our situations.

Since my previous latest report, I have seen database updates tray notifications. I have already rebooted since then, and I have received new database updates tray notifications since my reboot.

In the past (last year), when I saw a database notification, I also saw a program notification when it was also available. This behaviour was the default ("ask" for "program"). These default settings also include the "Status Bar monitoring". The program tray notifications were displayed in a "timely" manner (last year). I don't remember if an exclamation sign over the tray icon also used to appear in the past, simply because usually I would click over the program update notification so to update the program in that same moment.

Although the settings have not changed, I haven't seen the program update tray notification for several months (since last year), and I have been manually updating, several months after the official releases. In most cases since last year, I waited until I saw more than one official release published so to manually update; and in all of those occasions I have NOT run the update immediately after the latest release, but after waiting for several weeks with no program update tray notification.

The only case I indeed saw a yellow exclamation sign over Avast's tray icon is when I intentionally stop a specific shield. In my current status, I have stopped 2 shields, and I have unchecked those same 2 shields from the Status Bar monitoring (this is not a new recent change in my settings).

I wonder if these settings have (wrongly) something to do with the program update tray notifications not being displayed.

So currently,:

_ in the main GUI there is a clear sign about real-time shields being "off" (which is not exactly accurate, since only 2 are intentionally "off");

_ the system is "secure" (since the monitoring of those same 2 shields is also "off");

_ there is a clear exclamation sign about the current version not being the latest available (in the "summary" section);

_ and in the "maintenance" section of the GUI the text is clearly saying that a newer version of the program is available.

But, there is no yellow exclamation over the tray icon, and no program update tray notification has been displayed.

If I missed that program notification (which I don't think I did), then according to what some users are suggesting here, I should have seen a new notification together with the new database updates (which I indeed saw), and/or when I rebooted, or when the latest database update notification was displayed even after my latest reboot.

So, AFAI can see, the current behaviour is the same as it was for the last several months (and several stable official releases).

I'll keep counting until I see the program update tray notification, and if anyone else can help testing this issue (whether the program update tray notification shows up at all; or if it shows up after not updating in the first notification), I think many "normal" :P Avast users will appreciate it.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 13, 2011, 07:37:36 PM
Quote
The only case I indeed saw a yellow exclamation sign over Avast's tray icon is when I intentionally stop a specific shield. In my current status, I have stopped 2 shields, and I have unchecked those same 2 shields from the Status Bar monitoring (this is not a new recent change in my settings).

From the best of your recollection, do you remember why you stopped those shields?  Or why would you want to stop a protection shield?  Did you need to install a software, hardware, or OS service pack, or some other huge update where you turned off the shields?

Have you ever done a Repair of Avast, just to see if that might fix an update parameter for Program Update notifications in the System tray, that might have been corrupted for a long time?

Jack

PS.  Also, Ady4um, what country are you from?  Avast might be able to use that information to see if your country's specific server might not be getting the program pop-up notifications in a timely manner.
Title: Re: updates notifications are gone
Post by: ady4um on May 15, 2011, 08:01:06 PM
From the best of your recollection, do you remember why you stopped those shields? Or why would you want to stop a protection shield? Did you need to install a software, hardware, or OS service pack, or some other huge update where you turned off the shields?

Well, the shields should NOT be the problem, specially if only PART of them are disabled. The reasons are not so important (and I don't want to get into that, simply so we can focus on the main topic).

Just to test the possibility of some kind of (strange) relation between some shields being "off" and the program update tray notification, I restarted the 2 shields that were "off", and I resetted the Status Bar to include those 2 shields.

After additional database updates and reboots (not related to Avast, and not related to any problem), finally today I saw the program update tray notification :) :D :o 8).

Quote
Have you ever done a Repair of Avast, just to see if that might fix an update parameter for Program Update notifications in the System tray, that might have been corrupted for a long time?
I already explained that I already did a complete uninstall and clean install of Avast a few months ago (Feb 2011) with no changes in regards to the program update tray notifications.

Quote
what country are you from? Avast might be able to use that information to see if your country's specific server might not be getting the program pop-up notifications in a timely manner.

Certainly, the possibility that the problem is related to Avast's server(s) crossed my mind several times. That's one of the reasons I opened this topic. After confirming that this was not happening "just to me", some combination of
A_ the program itself; and
B_ Avast's server(s) related issue

might be the problem.

I don't know if the same server is always providing the updates to the same geographical areas, or any of many other possibilities. It doesn't matter so much. The fact that database updates and their notifications were normal might be a sign. Also the program update availability was correctly displayed in the GUI, and (complete) manual program updates were successfully run, so those might be also signs.

The only detectable issue was the program update tray notification.

From "the final user" point of view, the specific location is somehow irrelevant. If there is (was) some problem in some Avast server, then for this particular case, ALL the servers should be checked. If some server(s) has (have) some problem, evidently Avast has no specific knowledge about it (for months now), so they should check ALL their servers to find in which of them might be some problem causing this results.

Anyway, for the first time in months, I indeed received a program update tray notification. With some of the questions pointed out during this long topic, I did NOT update the program YET. I want to check if the program update tray notification would appear again until I run the update. This may happen in my next reboot, or together with the next database update notification, or after 24 hours, or a combination of those.

The second behaviour I would like to test is the possible relation between some shields being "off", the Status Bar for these specific shields being "off", and the program update tray notification NOT being displayed (or maybe it will). This important check might have to wait for the next stable release, but the time/moment to this check/test depends on whether the tray notifications will keep appearing and when.

Evidently, this "relation" between shields and tray notifications should NOT exist, but since I resetted all the shields to the default, I currently can't really know. In any case, we are currently in a better position than before.

I'll keep posting any relevant info in this same topic, until I finally decide to update the program.

Any additional user that has the possibility to test the several combinations of some shields being "off" and the program update tray notification being displayed (or not), will help to put this issue finally behind us, for several millions of Avast users.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 15, 2011, 10:13:05 PM
Quote
Anyway, for the first time in months, I indeed received a program update tray notification. With some of the questions pointed out during this long topic, I did NOT update the program YET. I want to check if the program update tray notification would appear again until I run the update. This may happen in my next reboot, or together with the next database update notification, or after 24 hours, or a combination of those.

The second behaviour I would like to test is the possible relation between some shields being "off", the Status Bar for these specific shields being "off", and the program update tray notification NOT being displayed (or maybe it will). This important check might have to wait for the next stable release, but the time/moment to this check/test depends on whether the tray notifications will keep appearing and when.

Evidently, this "relation" between shields and tray notifications should NOT exist, but since I resetted all the shields to the default, I currently can't really know. In any case, we are currently in a better position than before.

I'll keep posting any relevant info in this same topic, until I finally decide to update the program.

Any additional user that has the possibility to test the several combinations of some shields being "off" and the program update tray notification being displayed (or not), will help to put this issue finally behind us, for several millions of Avast users.

Glad that you got your pop-up notification!  However, you're right, don't mark "solved" yet, because the questions you raise are excellent and would be a good source of study to further understand how the program tray notification updates work.

My advice would be, if you are not testing for the Program Updates to leave all shields set to on, because strange as it may seem, shields being on may be a direct relation to program updates going through in a timely manner.  If you test, make (and keep) a note of any settings that you change AND what their original settings were so you can put them back when done with the testing.

Keep us posted.  It will help all of us learn about the pop-up tray update notification in more detail.

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 18, 2011, 02:12:42 AM
This post is longer than usual, because I am reporting back all my findings, so maybe all the tray notification issues can be resolved.

Since my latest post in this topic several days ago, I've been testing several conditions in relation to program update tray notifications.

First, as I already commented before, the program update tray notifications are currently being displayed, which is already good news.

About whether they are displayed more than once, my current experience is that they are displayed according to the same rules that the database updates are subject to. To be more clear, I'll give here one of those rules, as example.

Normally, Avast checks whether there are new database updates according to the first time it gets connected to the Internet after booting, and then it repeats this check in a fixed differential time (every 4 hours is the current default, if I'm not mistaken). Avast then displays a database update tray notification, but only in the case where there is an actual database update (at least, this is the default).

So, according to the above described defaults, the PROGRAM update tray notifications are displayed every 4 hours, until the user accepts to perform the program update. In this situation, the program update tray notification appears every time, no matter whether the database is actually updated or not. This *is* the expected correct default behaviour of the program update tray notifications 8).

Last year, this behaviour was the same as the above described, until my program update tray notifications were not showing up AT ALL, until several days ago, when they reappeared.

BUT (there "must" be a "but" :) ), the DATABASE update tray notifications are currently NOT being displayed. To clarify, I'll take again the above example.

For "some" of the update' checkings of Avast (those every 4 hours), the database *is* indeed updated, and for some, there is no new database to update. This is naturally expected. Last year, when

_ there was a new program update available; and,
_ the database was just updated,

then 2 tray notifications were displayed simultaneously; one for the usual database update, and one for the program update availability.

Currently, the tray notification for the new program update availability is indeed being displayed every 4 hours, but the database tray notification is NOT being displayed ??? ; no matter whether there was only a *check*, or an actual database was effectively updated.

I also changed my settings back to what they were before, with 2 shields in "off" state, and the Status Bar not monitoring those same 2 shields. I changed back those settings to my original preferences only after testing the above described behaviours with the defaults.

After changing my settings, all the above described behaviours were still the same 8). I tested booting behaviours, connecting to the Internet behaviours and frequency of updates' checks. I found no difference.

Whether the program update tray notifications will continue "for ever", or whether they will disappear after some time (say, 2 weeks after the first notification, or after the official first availability), or whether they disappear after some "number of notifications", is not part of my testings. For now, they are indeed showing up.

To me, it is not YET clear, if the database updates tray notifications will appear in some future stable release together with the program update tray notifications, as they used to be displayed last year. Currently, in the context of tray notifications only and before performing the program update, there is no noticeable difference if an actual database was updated, or only the check was ran and there is no new database update.

The second issue still not resolved is if:

_ the shields settings (on/off); or,
_ the partial disabled Status Bar monitoring; or,
_ the status of "Summary -> Current Status -> Real-time shields:" being "off" (as if "ALL" the shields were "off"); or,
_ any other setting (in Avast program or at the severs side); or,
_ any of the above possible combinations;

are somehow interfering / influencing / changing the tray notifications behaviour.

Yes, I tested some of the possibilities. But the first time, in months, that the program update tray notification was displayed, was coincidentally after a couple of days I resetted my shield' settings as default.

So, to resume my recent observations posted in this post:

_ The program update tray notifications are being timely displayed until I'll accept to actually update (which I haven't done YET);

_ I don't know if for the next stable release, the program update tray notification(s) will be displayed again as normal/expected, while I'll be using non-default shields' settings;

_ No yellow exclamation mark is being displayed over the tray icon as DavidR suggested it should be until I accept the program update (I'm not saying I want the exclamation mark, or that I was actually expecting it, but that *IS* indeed the current default setting as he pointed out);

_ Until I decide to actually apply the new program update, only the program update tray notification is being displayed for every update check; meaning that the database update tray notification is not being displayed when an actual database is indeed being updated.

Is like if the previous *database* update tray notification that was being displayed "alone" during the last few months, was interchanged / replaced by the *program* update tray notification being displayed "alone" now, at least until I finally decide I'll apply the program update (and I'll still have to see/test what happens then).

Just to be sure, I haven't applied the program update yet, so to give an additional opportunity to receive suggestions and/or feedback here to keep testing before updating, and to give some more time to Avast Team and to the Avast Servers to (maybe and hopefully):

_ display BOTH tray notifications when they BOTH should;
_ display only the program update tray notification when only *that* corresponds;
_ display only the database update tray notification after applying the program update and when a database update would be preformed;
_ and no tray notification should be displayed at all when only an update check is performed but not database and no program updates were found.

Of course, those are expected behaviours according to the default "update" settings.

If anyone have any questions or suggestions or requests, or I was not clear enough, please don't hesitate to ask here, before I finally decide to apply the program update (I'll wait some additional days, unless I see some more important issue).
Title: Re: updates notifications are gone
Post by: bob3160 on May 18, 2011, 02:30:41 AM
I have to date received 2 notifications of an update.
1. Desktop running Windows 7 Ultimate 32 bit (using avast! IS)
1. Netbook running the same operating system. (using avast! Free)

I also have another desktop and a Notebook with the same OS
that never received any program update notifications. (using avast! Free)

The settings on all 4 machine are identical (default)
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 18, 2011, 02:49:49 AM
This is the best feedback of a topic that could otherwise be confusing.  It might still be confusing for others, but I think I understand.  I have a question with regards to the following:

Quote
then 2 tray notifications were displayed simultaneously; one for the usual database update, and one for the program update availability.

Now I have never, ever seen this behavior, even going back to my days with Avast 4.8.  When you say the Program pop-up notification updates AND the program virus definitions updates appeared simultaneously, do you really mean that you saw TWO pop up notification boxes at the same time above the clock with one saying:

"Your Virus Definitions Have Been Automatically Updated" and right next to it, the other box saying, "A New Version of the Program is Available-Please Update Now?"  Ever since Avast 4.8, I have only seen one box at a time.  My experience has been as follows:

You will get the "New Program is Available" when Avast releases the notification every four hours when Avast turns on the program notification.  Virus Definitions updates, if available, happen at the same time that the Program Update notice is displayed.  What this means is, you can and will get the "Program Update" pop-up until the cows come home as long as it is set to "Ask" when a program update is available. If there is a definition update, you will receive it under the hood, when the Program Update pop-up happens.  If there is no definition update, you will still get the Program Update pop-up notice every four hours, until you download.  The program update notice might be displayed up to 12 hours in random intervals.  However, it will always be a part of the update cycle until you update the program.

The point is that I believe when you get the Program Update Pop-up, Avast checks under the hood for definition updates at the same time.  Now, test my theory:


First, write down your current anti-virus definitions number and save it

Next time you get the "A new version of the program is available" as a pop-up, see if the version number has changed or not.  To double-test, wait till the next day and see if there is a version number change when you get the program pop-up notice.  If there is, you have nothing to worry about.  If there is no change in the anti-virus definitions version number, than perhaps my theory is not correct, and you do need to Update the program to get the database message going again.

We will see what the community has to say about this.

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 18, 2011, 03:31:48 AM
I have to date received 2 notifications of an update.
1. Desktop running Windows 7 Ultimate 32 bit (using avast! IS)
1. Netbook running the same operating system. (using avast! Free)

I also have another desktop and a Notebook with the same OS
that never received any program update notifications. (using avast! Free)

The settings on all 4 machine are identical (default)

Thank you for reporting. Can you remember if you saw both tray notifications (database update and program availability update)?

In theory, if a new program update is available AND at the same time a new database update was performed, 2 tray notifications should be displayed simultaneously. But this is not happening in my system, and only one tray notification is showing up.

Of course, if no new database update is available, then the database update tray notification will not be displayed, and that is completely normal.

If by any chance you haven't updated the program yet (in those systems you described, for example), then please check this issue during the next automatic update check.

TIA.
Title: Re: updates notifications are gone
Post by: ady4um on May 18, 2011, 04:29:42 AM
This is the best feedback of a topic that could otherwise be confusing. It might still be confusing for others, but I think I understand.  I have a question with regards to the following:

Quote
then 2 tray notifications were displayed simultaneously; one for the usual database update, and one for the program update availability.

Now I have never, ever seen this behavior, even going back to my days with Avast 4.8. When you say the Program pop-up notification updates AND the program virus definitions updates appeared simultaneously, do you really mean that you saw TWO pop up notification boxes at the same time above the clock with one saying:

"Your Virus Definitions Have Been Automatically Updated" and right next to it, the other box saying, "A New Version of the Program is Available-Please Update Now?" Ever since Avast 4.8, I have only seen one box at a time. My experience has been as follows:

You will get the "New Program is Available" when Avast releases the notification every four hours when Avast turns on the program notification. Virus Definitions updates, if available, happen at the same time that the Program Update notice is displayed. What this means is, you can and will get the "Program Update" pop-up until the cows come home as long as it is set to "Ask" when a program update is available. If there is a definition update, you will receive it under the hood, when the Program Update pop-up happens. If there is no definition update, you will still get the Program Update pop-up notice every four hours, until you download. The program update notice might be displayed up to 12 hours in random intervals. However, it will always be a part of the update cycle until you update the program.

The point is that I believe when you get the Program Update Pop-up, Avast checks under the hood for definition updates at the same time. Now, test my theory:


First, write down your current anti-virus definitions number and save it

Next time you get the "A new version of the program is available" as a pop-up, see if the version number has changed or not. To double-test, wait till the next day and see if there is a version number change when you get the program pop-up notice. If there is, you have nothing to worry about. If there is no change in the anti-virus definitions version number, than perhaps my theory is not correct, and you do need to Update the program to get the database message going again.

We will see what the community has to say about this.

Jack


Jack, I have already tested all those possibilities, and even more. I explicitly checked the database date/version each time. I explicitly checked the frequency, the logs, the GUI. I explicitly calculated the expected time for the tray notifications to show up, and then waited in front of the monitor to see those tray notifications.

I also checked booting and connecting to the Internet more than once a day, but I also leaved the computer "on" and connected during more than 24 hours without disconnecting it.

I performed all those checks with the default settings, and with my customized "some shields off" settings again. That's why I took several days to come back to report.

To be perfectly clear, I am NOT saying that the database is not being updated. I haven't yet updated the program, and the database keeps being updated each time there is a new database available. This has never been the problem. Not now, not during all these months that the program update tray notification didn't show up.

As I said, it seems that during the last (not-so-few) months, only the database update tray notification was displayed, and now that I have a program update pending and the program update tray notification finally is being displayed, the program update tray notification is "replacing" the database update tray notification, instead of what I was expecting, that is both tray notifications being displayed under the conditions I already described some 3 posts ago (counting this same topic, of course).

About the 2 simultaneous tray notifications, indeed I have seen this situation before (until last year, before all this strange behaviour appeared).

During one "update check", when both, a new database was updated, AND a new program release was available, I used to see the program update tray notification above the tray area, and above that, I saw the database update tray notification. I might remember those 2 interchanged (program update above database update tray notifications), but with no doubt at all, I used to see those 2 simultaneously (last year, not now).

For those that might not be sure what exactly I mean with the word "above", what I mean is that I clearly used to see BOTH windows (tray notifications) simultaneously. They were NOT one "over positioned" the other. There used to be NOT "superpositioning". They were clearly displayed, both, at the same time.

Once again, the database update tray notification was NOT being displayed (nor alone, nor together with the program's notification) IF the check resulted in no new database available. But when the update check results in a new database being available and successfully updated, the correspondent tray notification should be displayed according to the Status Bar settings and the Monitoring settings.

I hope I am being clear enough about the conditions for both tray notifications being displayed (or, to be accurate, when both "used to" be displayed).

So, Jack, it used to be almost exactly as you first described in your previous post, with the only difference that they were not one "next" or "besides" the other in "a row", but they were displayed both "in a column".

I want to insist on my request on feedback, questions, other users' experiences, and maybe some "inputs" from some forum user from Avast Team, before I decide to apply the program update (which I'll eventually do some time in the following days). If I could see those 2 tray notifications being displayed simultaneously before updating the program, that would be VERY welcome ;D.

TIA.
Title: Re: updates notifications are gone
Post by: CraigB on May 18, 2011, 06:32:05 AM
I have to date received 2 notifications of an update.
1. Desktop running Windows 7 Ultimate 32 bit (using avast! IS)
1. Netbook running the same operating system. (using avast! Free)

I also have another desktop and a Notebook with the same OS
that never received any program update notifications. (using avast! Free)

The settings on all 4 machine are identical (default)
I also have not had any program update notification's on all three of my systems here (2x win7 64 and xp32 and i was updating my brothers computer on monday which was still running 6.0.1000 because he had not recieved any popups about the program update either.
Title: Re: updates notifications are gone
Post by: sandeep108 on May 18, 2011, 07:03:22 AM
Well I did get an update notification (blue box) on an XP installation that had not been used for some days. It also had a link "update now" which opened up the GUI and started the program update. So I guess v6 does have it working. Avast! must be delaying the notification to balance out the server loads.

I also got the program update tray notification at the same time as the definition update notification, green was on top, blue below.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 18, 2011, 01:17:45 PM
Learning a lot!!!!  Thanks everyone!

Hey, if any of you see the two update boxes on the top and bottom like described above, could you remember to do a screen capture? (Hit Print Screen.) Than open it up in Paint, do a CTRL+V for paste, and save it as a Jpeg?  Than post the screen shot here?  I totally understand what the OP says now!  Thanks!  It would just be kind of fun to see an update situation that I have not seen in Avast EVER! LOL!

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 18, 2011, 04:45:37 PM
From the several situations described here, I think that Avast Team should recheck their severs, IMHO.

Last year I was receiving both tray notifications. Then I only received database tray notifications. Now I only receive program tray notifications (I guess, until I decide to actually apply the program update).

Other users are reporting in this topic different behaviours, during those same periods of time and using several different stable releases.

Currently, while I am receiving one of the tray notifications since several days ago, others are receiving both of them (as I used to, until last year); other users are not receiving program notifications during long periods of time and during several stable releases (as I was, until several days ago), and other users have never seen both tray notifications simultaneously.

All these different behaviours are being seen using several different stable releases, but until now (with some few reports), we can't identify some specific common denominator.

My first conclusion (no real probe though) would be that the stable version being used is not the main factor for these strange behaviours. It seems that the new release that users are trying to update to, or they are suppose to update to, is also not the main factor in this context either.

It seems the different behaviours might be related to different servers (hardware and software combinations).

We should wait some additional days though, because the CURRENT differences might be caused by the spreading of the program update in some reasonable period of time, so to avoid servers' crashing. But, the more permanent and/or older strange behaviours can't be explained by the distribution cycle.

If we wait 1 or 2 additional weeks, and the tray notifications situation would not be more stable between different users, then we might be able to conclude that something is not running as it should somewhere in some of all Avast' servers.

Once again, I have no real proof. Those first conclusions might end up being wrong. I am only basing them on the current reports of different behaviours and different experiences.

We might find out that the problem is related, for example, to the specific OS (XP, Vista, Seven) or "edition" (Basic, Home, Professional, x86 - 32 bits, x64/amd64 - 64 bits).

According to the current reports, the issue is, apparently, NOT related to a specific Avast build number, nor to a specific Avast "edition" (Free, Pro, AIS...).

If users keep updating and reporting their experiences here in this topic, we might be able to help Avast Team to find out the problem, resolve it, and avoid it in the future.

If someone can think of additional tests that have not been reported yet, I am open to suggestions, before I decide to perform the program update.

So, please keep reporting changes. A user that sees either the same behaviour, or a different behaviour, from those described here by several different users, in relation to tray notifications while being around the period of time that we should expect a new stable program update availability tray notification, is VERY welcome and is needed.

Not many frequent forum users actually wait for those program update tray notifications. Instead, they update manually when they already know there is an available program update. So each user's experience reported here can count so to help resolve this.

TIA.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 19, 2011, 12:02:13 AM
Can we sticky this thread please, because of the importance of this topic?  (At least until this update business is resolved by a general consensus of the community and to the OP's satisfaction?)  Thanks!

Jack
Title: Re: updates notifications are gone
Post by: bob3160 on May 19, 2011, 12:58:32 AM
Can we sticky this thread please, because of the importance of this topic?  (At least until this update business is resolved by a general consensus of the community and to the OP's satisfaction?)  Thanks!

Jack
Post's in here keep it visible. Sticky isn't needed. IMHO
Title: Re: updates notifications are gone
Post by: SafeSurf on May 19, 2011, 10:24:13 AM
Can we sticky this thread please, because of the importance of this topic?  (At least until this update business is resolved by a general consensus of the community and to the OP's satisfaction?)  Thanks!
Post's in here keep it visible. Sticky isn't needed. IMHO
I totally agree with Bob.  This thread is getting too long as it is and perhaps could have been made into a poll to shorten it, but too late now.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 19, 2011, 12:12:58 PM
Brought Vlk's important update note in a duplicate thread to be closed over here by request:

I agree that the thread is long.  However, as useful and helpful information is contained within, that is what is most important. One of the best things Vlk could consider, would be when Program Update pop-up notices are set to begin, to put that information in a sticky thread about new versions, (which gets pinned as they come out.)

Avast Community Staffers and Users-Consider My Example Below:  THIS IS AN EXAMPLE ONLY!  NOTHING TO DO WITH NEW RELEASES.  Using this to show a point.

Example Only: Topic Title: (Pinned) Avast New Program Update Available: Version 6.1.75 Date July 3, 2011

Post #1: Looks good on Windows 7 here

Post#2: No Problems on XP here

Post#3: My Boot Scans are freezing

Post#4: Instructions for Removal of Avast for Clean install and Reinstall to post#3

Post#5: MESSAGE FROM VIK: We are planning the roll-out for pop-up notifications for this version on July 20th, 2011.

Post#6: Thanks Vlk for that information.  Users now know they can wait till July 3 or so to get the update through the Program GUI or hold off until July 20th, which is the approximate time the new version pop-up notice will appear.  If the date gets changed, Vlk, or another Avast administrator posts about it in the forum topic pinned up about the new release.

Jack

The v6 program update schedule is now set to complete by July 11.
That is, by July 11, all users should be messaged about the latest version (including v5.x users).

Thanks
Vlk
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 03:33:13 PM
Can we sticky this thread please, because of the importance of this topic?  (At least until this update business is resolved by a general consensus of the community and to the OP's satisfaction?)  Thanks!
Post's in here keep it visible. Sticky isn't needed. IMHO
I totally agree with Bob.  This thread is getting too long as it is and perhaps could have been made into a poll to shorten it, but too late now.
Being the OP of this long topic, I'd like to comment on some of the posts here.

About sticking this topic, I agree this is not really needed. Most users won't want to read so many posts in one topic. Moreover, I have already seen at least 2 additional topics around this same issue (tray notifications), which gives more opportunities for the people of Avast to see this issue.

In theory, it would be useful to have all those topics concentrated in only one, but clearly Avast Team is not interested in commenting/posting/reading a long topic like this one. So at least they are providing useful info in those other topics.

About this topic being (too) long, I also agree. But the reason is that most of the first posts/pages were related to somehow "convince" frequent users to test this issue, or even to consider it "an issue".

I can count less than 10 posts really providing useful info / feedback / testing.

In addition, frequent forum users that participated in this topic could had potentially tested the problem when the latest stable release was out, but instead they decided to discared it and go ahead with the manual program update (which means that the program update tray notification would never be displayed anyway, and the inconsistencies would never be discovered). Of course that's their prerogative, but if more frequent users would had tested the issue and would had came here to report their findings, this topic would have been shorter, and it would have contribute much more in the effective solving of the problem.

I also want to comment on what is the "real" problem. *I* don't have a problem. *I* can manually update the program, no matter if the incorrect tray notification shows up, or if no notification is displayed at all.

We have already reports of users saying that the program is not being updated, and *that* is already happening to some millions of Avast users. Of course I don't know about the real statistics coming from Avast's Servers. But just imagine say 10% of "normal" users not receiving program update tray notifications and not opening the GUI. Even with 1% or users, you would be already in the "million" order of magnitude.

Besides the program update tray notifications, we now know that there are some inconsistencies around this issue. As already explained, some users are seeing 2 tray notifications simultaneously, some 1, some the other, some none, and some users are waiting for automatic program update (instead of the default "ask") and that's NOT happening either.

Should I mention also the yellow exclamation mark that DavidR says it should be there, but never shows up? (Once again, *I* personally don't need it and don't even want it, but, should it be there or not?)

So, although I do NOT think this topic needs to be a sticky, I indeed think that Avast Team MUST take care of this problem ASAP.

From what Vlk commented in other topic, it seems that the distribution cycle takes 2 months.

First, the cycle relates to whether a program update tray notification shows up and when, but it doesn't explain all those inconsistencies.

Second, in less than (the last) 6 months, which would be somehow "equivalent" to 3 complete cycles, we had the stable releases of:
5.1.864
5.1.889
6.0.1000
6.0.1091
6.0.1125

(more than 3 stable releases). So I guess this is part of the problem. So maybe the complete distribution cycle should be shorter, until the stable releases are "more stable"? It is also possible this absent of tray notifications is part of the testing / distribution strategies and techniques. If that's the case, simply come here and tell us. We'll receive it as known fact, instead of being a "problem".

Still, the 2 months cycle does NOT answer all the inconsistencies.

Now, about being "too late" to make a poll, we could still open a new topic, with a simple explanation, the request to test the tray notifications while waiting for a program update, and report it in the poll. Add a link to some of the topics talking about the issue, open the poll to more than one vote per user, and make *that* poll a sticky so more users would see it during the next, say, 3 months after the next stable release (more than one cycle).

Just the same as requesting translations, Avast Team could make a sticky poll, requesting to test tray notifications while waiting for an available program update. The poll could include all the several behaviours we have already described here in this topic, and even include the behaviours while selecting "automatic program update" (which seems to be also "failing", as shown in some other topics).

We could still keep receiving comments here, reports, questions, and other not-so-relevant posts too ;D. The reality is that until and unless the people of Avast Team (that take care of Servers and distributions) won't double check their systems, won't recheck the discrepancies with Avast's devs, and won't come here (or some other new cleaner topic) to talk with the users about this issue (meaning, specifically requesting from frequent users and beta testers to test it), we will keep "talking", and no real solution would be achieve.

Although this topic (and several of my own posts :P) is already "too long", I hope other users come here to report. If they open additional topics about the same issue, although not ideal, it would be useful too.

If there is an interest of opening a new poll and making it a sticky, I'll be happy to discuss it here (in this long "dirty" topic), so the poll would be "clean and simple" but effective so it would be useful FOR AVAST TEAM.

@AVAST TEAM, it is time (after several months of inconsistencies in this matter) that YOU double check this issue ::), with or without polls/stickies/topics/bug tickets.
Title: Re: updates notifications are gone
Post by: bob3160 on May 19, 2011, 05:11:58 PM
This thread has turned into a book.
Most posts are long enough to be chapters.

If you happen to miss an update, it isn't the end of the world
as long as your virus database is being updated and that's never been an issue.

Till this program update notification problem is fixed, simply check the UI every once in a while.  :)
Title: Re: updates notifications are gone
Post by: igor on May 19, 2011, 05:20:02 PM
There is no fixed cycle - the value is controlled by the serves, can change every day (if needed).
The notifications behave exactly the same as the automatic updates (regarding the time spread).
Since the spread is kinda "random"... sure, you can see a notification on one computer, but not on another machine of yours.
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 05:20:52 PM
If you happen to miss an update, it isn't the end of the world
as long as your virus database is being updated and that's never been an issue.

Till this program update notification problem is fixed, simply check the UI every once in a while.  :)
These type of comments, absolutely missing the main point of this topic, as if you are NOT really READing any of the previous posts, or any of the other topics about this same issue, is the real reason why this topic became such a long one.
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 05:23:39 PM
There is no fixed cycle - the value is controlled by the serves, can change every day (if needed).
The notifications behave exactly the same as the automatic updates (regarding the time spread).
Since the spread is kinda "random"... sure, you can see a notification on one computer, but not on another machine of yours.
Should I have to point out AGAIN the discrepancies? The distribution cycle, whichever it is, can NOT explain the different behaviours. Please, READ carefully.
Title: Re: updates notifications are gone
Post by: DavidR on May 19, 2011, 05:33:55 PM
This thread has turned into a book.
Most posts are long enough to be chapters.
<snip, shan't repeat what was already said>

These type of comments, absolutely missing the main point of this topic, as if you are NOT really READing any of the previous posts, or any of the other topics about this same issue, is the real reason why this topic became such a long one.

I don't think Bob is missing the point (you actually cropped it out of his quote), the topic is way too long and many of the posts too large, so people simply won't/don't/can't read it all.

So the actual point of the topic is lost.
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 06:24:28 PM

I don't think Bob is missing the point (you actually cropped it out of his quote), the topic is way too long and many of the posts too large, so people simply won't/don't/can't read it all.

So the actual point of the topic is lost.
He indeed completely missed the point, once again. I won't search, read and quote here all those useless posts in this topic that were repetitively completely useless. It is already evident that *I* can update manually. That was already suggested many times, and explained with a very logical answer, also many times.

The distribution cycle is NOT related to the discrepancies, as I already PROBED, so that fact simply makes some other comments also useless, expect, maybe for the "random" comment about the periods in only one of those comments.

Let's keep adding posts with no useful info, no real report, no testing conclusions, no contribution from Avast Team about the real discrepancies and the real problem ::) :( :'( >:(.

I already proposed to make a new clean topic, with a poll if you want. I already agreed that this specific topic is too long. We could simply quote the relevant info and the relevant reports from all the several topics. Instead of contributing with the potential options of the potential poll, or to give an alternative instead of the poll, the new posts are just repeating what was already discarded in the first 3 pages of this long topic. In a word: USELESS.

I know that several users in this topic are frequent users, so in theory I couldn't say that they are trolls. But after more than 70 posts in this topic, and less than 10 posts with useful info...

I made 2 mistakes. The first was to be polite enough so to answer all those recurrent posts with "answers" to an imaginary question that was never asked. I repeat here: *I* can uninstall and clean install if I want to; *I* can manually update with no problems; *I* am receiving the database updates. *I* am not the problem.

The second mistake, apparently, was to think that users in the forum could "think out of their own box", just a little, to try to test something that IS NOT WORKING CORRECTLY FOR MILLIONS OF USERS. Very few users actually contributed with reports. Almost all users simply looked the other way, and went ahead with manual updating before receiving any tray notification to report it here (or in any other topic about this same issue). In the context of this topic: USELESS.

Right now, I don't think I should keep answering posts with no useful info, no real questions, no reports, no tests.

Yes, my posts were long. They were long so to answer to all the possible questions from Avast Team, so to be helpful in finding the problem. Long, but useFUL.

It is CLEAR that frequent users are somehow "tired" of seeing this topic come back again, instead of providing useful comments or, even better, testing the issue.

I sincerely thank you all for all the reports, even for those useless comments. It is only a pity that simple users around the world won't benefit from ANY improvement in the context of tray notifications. My system? Oh, don't worry, *I* have no problem.
Title: Re: updates notifications are gone
Post by: bob3160 on May 19, 2011, 06:38:35 PM
Quote
He indeed completely missed the point, once again.
I did  ??? ???
Judging by your post, I guess you still didn't get my point but that's fine.

You also seemed to have totally skipped over igor's reply:
http://forum.avast.com/index.php?topic=76977.msg647180#msg647180 (http://forum.avast.com/index.php?topic=76977.msg647180#msg647180)
but I guess that's also ok you at least where able to add another chapter to your book.  :(
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 07:32:20 PM
Quote
He indeed completely missed the point, once again.
I did  ??? ???
Judging by your post, I guess you still didn't get my point but that's fine.
You wrote what others already suggested, and I already answered many times. *I* am not the problem, and the program updates tray notifications problems are NOT being taken care by Avast, for months now. Not one word from that post contributed to solve the real problem. You only said "get out".

Quote
You also seemed to have totally skipped over igor's reply:
http://forum.avast.com/index.php?topic=76977.msg647180#msg647180 (http://forum.avast.com/index.php?topic=76977.msg647180#msg647180)
No I didn't skip it. Evidently, you are not reading my long posts.

Quote
but I guess that's also ok you at least where able to add another chapter to your book.  :(
Since my latest useful report/post, I am answering useless comments. You can keep adding so useless comments so to trash this topic even more, instead of actually suggesting something, or maybe opening a bug ticket, or any other useful post (I indeed read useful posts from you in this same topic). The third option you have is not to trash it, and not to contribute to it.

I guess I'll have to follow your "suggestion", apply the program update (as I already planned to do some time in a few days), and wait for the next program update so to check if anything has been "automagically" improved.
Title: Re: updates notifications are gone
Post by: igor on May 19, 2011, 09:28:39 PM
I'm afraid I don't follow your conclusions, so I don't see any discrepancies. But yes, I admit I did skip the long posts.

Vlk didn't say there's a 2 month spread - he said that by July, it should be finished. The spread might have been a year (don't ask me about the real value, I don't know it - even if anything like a real value exists, because as I said, the value may change in time, making the distribution hard to describe), ending in two months from now.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 19, 2011, 10:39:04 PM
I'm afraid I don't follow your conclusions, so I don't see any discrepancies. But yes, I admit I did skip the long posts.

Vlk didn't say there's a 2 month spread - he said that by July, it should be finished. The spread might have been a year (don't ask me about the real value, I don't know it - even if anything like a real value exists, because as I said, the value may change in time, making the distribution hard to describe), ending in two months from now.

Thanks Igor,

It sounds like these things are definite:

Avast checks for Definition Updates at 4 hour intervals by default
Avast generally releases 2 Definition updates each day
When Program Update Pop-Up Notifications are released, they are spread out over a seven day period from the time of any geological or server release, to prevent server overload.
GUI notifications from Avast appear within 24 hours of a program update release.
Pop up notices occur within 10 days of license key renewal

It sounds like these things are random:

Program update pop-up notices.
How those pop-up notices for program updates are distributed (Through server, country, OS type, previous version of Avast.)
When Program Update notice pop-ups appear.
The time interval when license renewals appear, once under 10 days out.

Can users infer that if Avast is updating the definitions and working properly under normal conditions, that the only time to be concerned would be after a repeated FAILED update notice or threat from Avast?

Therefore, when Program pop-up notifications come out, if they show up without error conditions, this is more important than when they show up?  Perhaps we are trying to decipher a random schedule of events, for program pop-up update notifications, and get it to a set schedule, which is not possible, because there is no set time frame?

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 10:45:35 PM
I'm afraid I don't follow your conclusions, so I don't see any discrepancies. But yes, I admit I did skip the long posts.

Vlk didn't say there's a 2 month spread - he said that by July, it should be finished. The spread might have been a year (don't ask me about the real value, I don't know it - even if anything like a real value exists, because as I said, the value may change in time, making the distribution hard to describe), ending in two months from now.

Too bad you skipped my long posts, because they actually resumed the real useful info and reports, and discarded the other comments.

I indeed understand what you mean about the 2 months cycle. I just meant that from 2011-MAY-11, when the latest stable released was published in the changelog, and up to 2011-JUL-11, when Vlk says the update cycle should finish, you have 2 months.

Whether this "cycle" means all servers will announce to Avast users that a new stable release is available (to update from the previous latest stable), or this "cycle" means finally updating all servers since last year (when the program update tray notification problems seem to have started), I don't know.

In any case, if Avast is releasing program updates, the final notifications "can NOT" take, say, a full year. Technically, they "can", but it is not very logical, speaking about security software.

The inconsistencies are (once again ??? ) that, simultaneously, the MAIN GUI already knows about the update, but:

_ Some users can see both, database and program updates tray notification;
_ Some users have never seen both tray notifications simultaneously;
_ Some users only see the program update tray notifications, until they apply the program update, so only *then* they can see again the database update tray notifications;
_ Some users never see the PROGRAM update tray notifications, but only the database update tray notifications.

All these are discrepancies (all of them using default settings, "ask"), and other users are also reporting that the automatic program update is not working either.

The last option of the "ask" settings, and the "automatic program update" are affecting users that have no idea at all that there are program updates available.

I hope this post was not "too long to read" ;D. For more details, please take the time to read this very long topic.
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 10:57:50 PM

It sounds like these things are definite:

Avast checks for Definition Updates at 4 hour intervals by default
Avast generally releases 2 Definition updates each day
When Program Update Pop-Up Notifications are released, they are spread out over a seven day period from the time of any geological or server release, to prevent server overload.
GUI notifications from Avast appear within 24 hours of a program update release.
Pop up notices occur within 10 days of license key renewal

Jack, just to be clear, specially with those users NOT reading my long useful posts, I don't know if those differential times are "definite". I don't have any indication of 7 days, 10 days, constant 2 months, 24 hours...

My experience with updates and their tray notifications until last year was more or less acceptable. For the last months (since last year), I have received almost no program update tray notifications, until some days ago, but the behaviour changed, as I already described in my previous reports, before all this nonsense of "long topic".

The behaviour of both tray notifications is not being consistent between users. Currently, this is the only "definitive fact", according to the reports; at least the only one that I know of.
Title: Re: updates notifications are gone
Post by: igor on May 19, 2011, 11:28:27 PM
When Program Update Pop-Up Notifications are released, they are spread out over a seven day period from the time of any geological or server release, to prevent server overload.
GUI notifications from Avast appear within 24 hours of a program update release.

No. Those 7 days is exactly the value that can be, and was, changed - currently to those few months.
I'm not sure what the second line should mean (or rather, how it's different from the first one).

And it's not that the servers wouldn't be updated (if that was the case, you couldn't update even manually) - it's just the popup or auto-update that's delayed, randomly through the population.
Title: Re: updates notifications are gone
Post by: ady4um on May 19, 2011, 11:52:03 PM
When Program Update Pop-Up Notifications are released, they are spread out over a seven day period from the time of any geological or server release, to prevent server overload.
GUI notifications from Avast appear within 24 hours of a program update release.

No. Those 7 days is exactly the value that can be, and was, changed - currently to those few months.
I'm not sure what the second line should mean (or rather, how it's different from the first one).

And it's not that the servers wouldn't be updated (if that was the case, you couldn't update even manually) - it's just the popup or auto-update that's delayed, randomly through the population.

@Igor, I already answered to Jack about that. I already said that all those times are not really known, and, more importantly, they are not relevant.

So, if you could please relate to what is *indeed* important, but apparently you simply skipped, your contribution might help. If not, then we keep trashing the topic. I don't think my last resume was too long to read.

Thanks.
Title: Re: updates notifications are gone
Post by: igor on May 20, 2011, 12:23:33 AM
Well, I simply do not get how you can conclude that some users don't get any program-update notification or their automatic program updates don't work - if you don't know the spread, and the spread might have been quite long. So, maybe it just wasn't "their turn" yet.
That's the point I was trying to make.
Title: Re: updates notifications are gone
Post by: ady4um on May 20, 2011, 12:43:14 AM
Well, I simply do not get how you can conclude that some users don't get any program-update notification or their automatic program updates don't work - if you don't know the spread, and the spread might have been quite long. So, maybe it just wasn't "their turn" yet.
That's the point I was trying to make.
Too bad you keep making your own conclusions, or refusing to accept mine, while you are not reading my previous posts (as you already said).

I am in a problem now. Either I repeat all my previous explanations (once more) with every detail, making this post too long to read too, or I repeat only what I said before: if you need more details, READ the topic, specially my long but USEFUL posts.
Title: Re: updates notifications are gone
Post by: DavidR on May 20, 2011, 01:06:34 AM
Since Igor is one of the senior avast developers, if he doesn't know or have access to someone that know the avast update cycle then I don't know who does. So I think his conclusion is likely to be pretty accurate.

Whilst not wishing to put words into his mouth. He is saying that because this update cycle is variable to spread server load there really is no way to tell if someone has missed the update notification or they simply haven't received it yet; not that they won't get it at some point in the extended update cycle.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 20, 2011, 01:48:26 AM
Thanks everyone!

I understand the explanations given to this topic.  ;D

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 20, 2011, 03:08:24 AM
Since Igor is one of the senior avast developers, if he doesn't know or have access to someone that know the avast update cycle then I don't know who does. So I think his conclusion is likely to be pretty accurate.

Whilst not wishing to put words into his mouth. He is saying that because this update cycle is variable to spread server load there really is no way to tell if someone has missed the update notification or they simply haven't received it yet; not that they won't get it at some point in the extended update cycle.

The problem is NOT the knowledge of the cycle.

@Igor, please, please, please understand that the specific cycle has nothing to do with the discrepancies.

AFTER the main GUI already knows about the program update, AND AFTER the user is receiving program update tray notifications, the displayed behaviour is not the same when you compare different users.

This is only one symptom of several months of delayed program update tray notifications. We are not talking about a couple of weeks and not even one month. There are many unacceptable/illogical delays, and after the notification finally shows up, the behaviour is different among different users.
Title: Re: updates notifications are gone
Post by: jrukim on May 21, 2011, 10:34:31 PM
Just now, after the start of this issue, I received the first blue notification advising that there is a program update to  DL. Running now version 6.0.1125
Title: Re: updates notifications are gone
Post by: Lisandro on May 21, 2011, 11:08:36 PM
Just now, after the start of this issue, I received the first blue notification advising that there is a program update to  DL. Running now version 6.0.1125
Congratulations!
I'm generally very fast on program updating and do not leave a chance to avast to "release" it for me ;D
Title: Re: updates notifications are gone
Post by: ady4um on May 22, 2011, 03:38:30 AM
Just now, after the start of this issue, I received the first blue notification advising that there is a program update to DL. Running now version 6.0.1125

After months of not receiving any of those "blue" (program update) tray notifications, that happened recently to me too.

But in the past (last year), when the database was also updated, I used to receive both tray notifications simultaneously. Now, even when I double checked that the database is also simultaneously updated, I only receive the program update tray notification, not the database update tray notification.

My settings were and are the same in any of these cases, so I don't see the reason to these different behaviours.

@Tech, it could be useful if, for the next (alpha/beta/RC/stable)release, you have it set to "ask" and the Status Bar to monitor program updates, and wait for it to show up. A test from a frequent user could be helpful.
Title: Re: updates notifications are gone
Post by: Dch48 on May 22, 2011, 03:42:45 AM
We got the notice in the Vista box a week ago, but still well after the update was available through the GUI.
Title: Re: updates notifications are gone
Post by: Enraged User on May 22, 2011, 03:47:26 AM
Wow...  I just opened the avast! interface for the first time in weeks (months?), and here I see I'm running version 5.1.889, while version 6.0.1125 is available.  And it seems an update has been available for ... weeks!  I guess I'll just have to remove and reinstall.  Nah.
Title: Re: updates notifications are gone
Post by: Lisandro on May 22, 2011, 03:58:00 AM
Wow...  I just opened the avast! interface for the first time in weeks (months?), and here I see I'm running version 5.1.889, while version 6.0.1125 is available.  And it seems an update has been available for ... weeks!  I guess I'll just have to remove and reinstall.  Nah.
It won't hurt the installation from scratch.
Sad to know that you haven't got the update notify... Maybe it happens when you're not in front of the computer... But it should be repeated afterwards. Indeed something seems fishy with the update notification.
Title: Re: updates notifications are gone
Post by: Enraged User on May 22, 2011, 03:59:54 AM
It will hurt...  Because I have every nook and cranny of avast! configured including lots of exclusions and whatnot and I really really really HATE reconfiguring everything.  I've updated and for now I won't worry about it.
Title: Re: updates notifications are gone
Post by: ady4um on May 22, 2011, 05:21:04 AM
Wow...  I just opened the avast! interface for the first time in weeks (months?), and here I see I'm running version 5.1.889, while version 6.0.1125 is available.  And it seems an update has been available for ... weeks!  I guess I'll just have to remove and reinstall.  Nah.

Thank you for reporting.

@Avast Team, this is exactly what I've been talking about!!! :

millions of Avast users not opening their GUIs, and not following closely the program releases, which is perfectly understandable and acceptable from the users' point of view.

Once a user configures Avast to either "automatic program updates" or the default "ask, with Status Bar Monitoring activated", there is no reason for this case/delay to happen.

I hope the only comment from Vlk about this issue (made in another topic), stating that program update tray notifications will get to all users by 2011JUL11 actually means that this is not going to happen in the future anymore. Since no real clarification was made, I don't really know.

Whichever the case, the discrepancies AFTER the first program update tray notification shows up are still there and they have NOTHING to do with the distribution cycle.
Title: Re: updates notifications are gone
Post by: ady4um on May 22, 2011, 05:40:25 AM
Maybe it happens when you're not in front of the computer... But it should be repeated afterwards. Indeed something seems fishy with the update notification.

Tech, I can assure you that the program update tray notification can't be "not seen". A user "may" not see it the first time, but it indeed comes up every 4 hours after that first time in such a case.

Moreover, there were more than 1 stable releases after 5.1.889 until 1125. It is very improbable that users won't see any program update tray notifications for "so many" program updates.

It is more probable that not all Avast Servers activated the program update tray notifications for all users. My guess is that this is not so much related to servers capacity (to answer so many requests for program updates), but it might be more related to make some kind of "stepping" in testing the several "stable" releases and new features.

Even users that configure Avast to update their program automatically are discovering that Avast has NOT been updated for several releases.

Once again, AFTER the first program update tray notification finally shows up, there are still discrepancies reported by users.
Title: Re: updates notifications are gone
Post by: bob3160 on May 22, 2011, 03:06:53 PM
Wow...  I just opened the avast! interface for the first time in weeks (months?), and here I see I'm running version 5.1.889, while version 6.0.1125 is available.  And it seems an update has been available for ... weeks!  I guess I'll just have to remove and reinstall.  Nah.
No uninstalling needed. Simply use the update program function in the avast! UI or right click the
avast! ball in your system tray and select update then program.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 24, 2011, 03:17:26 AM
A possible explanation for the long program update delays:

Last year, when the world was on Avast 5, there was a rapid pop-up notice update in the system tray only about 2-3 days AFTER version 5.1.899 was released.  There were several problems with this build, which you can read about here:

http://forum.avast.com/index.php?topic=69472.0

So it is possible that Avast is being very, very slow with version 6 updates because of the reasons in that thread.  They may have postponed version update pop-up notices for let's say several months or more, just to make absolutely sure, or as close to sure as possible (nothing is totally for sure with any software) that when that system notification goes out, that 95% or more should be ready to receive that update without issues.  I think there is good reasoning behind this.

Jack
Title: Re: updates notifications are gone
Post by: ady4um on May 25, 2011, 01:53:16 AM
A possible explanation for the long program update delays:

Last year, when the world was on Avast 5, there was a rapid pop-up notice update in the system tray only about 2-3 days AFTER version 5.1.899 was released.  There were several problems with this build, which you can read about here:

http://forum.avast.com/index.php?topic=69472.0

So it is possible that Avast is being very, very slow with version 6 updates because of the reasons in that thread.  They may have postponed version update pop-up notices for let's say several months or more, just to make absolutely sure, or as close to sure as possible (nothing is totally for sure with any software) that when that system notification goes out, that 95% or more should be ready to receive that update without issues.  I think there is good reasoning behind this.

Jack

Jack, thank you for your interest on this issue, even after several days/weeks of "discussing" it, and several months of strange behaviours corroborated by several users, including frequent forum users.

The bottom line is that now is AVAST TEAM that has to do the "real" work. Some users have reported their problems and discrepancies. Some other users are disregarding the issue, simply because "it works for them". Sadly, some users have been more dedicated to trash the relevant topics.

The timing, the cycle, the frequency... Whatever users would like to call it, does not explain the remaining discrepancies.

Avast Team has not really explained the issue. Your "guess" might be correct, and more or less the same concepts have been already written, without any actual confirmation.

That leaves us (Avast's) users with the "hope" that after 2011JUL11, the tray notifications issues will be completely resolved and not come back.

Unfortunately, the "delays" on tray notifications, whether your assumption is correct or not, can NOT explain the current discrepancies. They are clearly still present even after the program update tray notification is displayed for the availability of the current stable version 6.0.1125.

Whether these discrepancies will continue in the next months and releases, or they will be resolved also by 2011JUL11, together with the tray notification delays, it is YET to be seen.

By now, one can only hope.
Title: Re: updates notifications are gone
Post by: bob3160 on May 25, 2011, 02:47:15 AM
Quote
By now, one can only hope.
And continue checking the UI for a possible program update.  :)
Title: Re: updates notifications are gone
Post by: ady4um on May 25, 2011, 04:35:19 AM
Quote
By now, one can only hope.
And continue checking the UI for a possible program update.  :)

Bob, that's the easy part, IF the user is doing that or coming to the forum once in awhile.

The reports in this topic show that even some of those type of users are not seeing the program updates, at least for several months.

Millions of users install Avast (or any security software for that matter), and "forget about it". A user who concentrates on the "actual" work instead of the "maintenance", is a valid point of view.

The main advantage (for both, users and Avast) of having Avast Free available for personal use, is that it is harder for a malware to spread "if the normal user is protected and informed", making the work of security tools easier.

The real problem of the delays is not the case you mention. The real problem is those millions not checking the GUI.

But, let's assume that on 2011JUL11 (according to Vlk), indeed all program updates are at least "announced" (in tray notifications) or automatically applied, according to the settings. Currently, the reported discrepancies are still there, independently of the notification cycle.

So, the two important points are:

_ that there is a big percentage of users not opening the GUI (hence not having their program up-to-date, YET); and,

_ that even once the program update notification finally arrives, while having the same settings, for different users the behaviour is NOT the same.

Those are TWO different issues, and we only "know" (to use "some" verb) about the first one hopefully being taken care (after months) by 2011JUL11. The second is also/only in the hands of AVAST TEAM.

While the first issue is certainly a disappointment, specially for users with "automatic" program updates not being applied (partially losing the Avast Free advantage mentioned before), the second issue has NO actual public answer/discussion whatsoever, and most frequent (forum) users are simply taking your easy path, so not enough reports about it are being gathered. While considering those million of simple users (and ultimately, all Avast's users), I only can hope.
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 25, 2011, 07:21:08 AM
Quote
While the first issue is certainly a disappointment, specially for users with "automatic" program updates not being applied (partially losing the Avast Free advantage mentioned before), the second issue has NO actual public answer/discussion whatsoever, and most frequent (forum) users are simply taking your easy path, so not enough reports about it are being gathered. While considering those million of simple users (and ultimately, all Avast's users), I only can hope.

Good point,

It really boils down to this. For the users who set "Program Notification" to Automatically Update, (changing the default from "Ask" to "Automatic") who apply a "Set it and Forget it" approach to their security software.  Those who never open up the Avast GUI may naturally think they are automatically protected when they may not be protected with the latest version of the program.

Which brings up another NEW question for this topic, and its a good one:

"When updates for the Avast program are changed from the default setting of "Ask" to "Automatic," are the users SUPPOSED to see any prompt from the system when an update has taken place?"  For example, is there a notice of a reboot after a program update, or does Avast reboot on its own follow an update, with BOTH Virus Definitions and Program Update Settings set on Automatic?"

Jack
Title: Re: updates notifications are gone
Post by: SafeSurf on May 25, 2011, 08:28:35 AM
<snip> is there a notice of a reboot after a program update, or does Avast reboot on its own follow an update
When the user either manually clicks update program or does a clean install, at the end of the installation process Avast asks the user Avast needs to reboot...would you like to reboot now?  The user has the option of saying "Yes" or "No."  It it recommended to reboot now and what the Evang. been saying.

<snip> does Avast reboot on its own follow an update, with BOTH Virus Definitions and Program Update Settings set on Automatic?"
Virus Definitions need to be done manually after a clean install.  If doing an upgrade, you can either wait for the next virus update from Avast or do a manual update at that point to make sure you have the latest definitions, then go with the Automatic updates.  If you are doing an upgrade, you're best bet is to look at the main GUI screen since it will give you the information you need -- tell you if you are up to date on your Program and Virus Definitions.

It is prudent for users to not rely solely on a toolbar icon, but to also open the GUI once in a while to see what is in it, especially with security software IMO.  Do others ignore their firewall toolbar icons and never open the GUI?  I don't, and I open Avast GUI as well.  If you look at my Signature, I have other security software that I need to open their GUI.  Toolbars are simply toolbars and they do not replace GUI's.
Title: Re: updates notifications are gone
Post by: ady4um on May 25, 2011, 09:15:41 AM
<snip> is there a notice of a reboot after a program update, or does Avast reboot on its own follow an update
When the user either manually clicks update program or does a clean install, at the end of the installation process Avast asks the user Avast needs to reboot...would you like to reboot now?  The user has the option of saying "Yes" or "No."  It it recommended to reboot now and what the Evang. been saying.

<snip> does Avast reboot on its own follow an update, with BOTH Virus Definitions and Program Update Settings set on Automatic?"
Virus Definitions need to be done manually after a clean install.  If doing an upgrade, you can either wait for the next virus update from Avast or do a manual update at that point to make sure you have the latest definitions, then go with the Automatic updates.  If you are doing an upgrade, you're best bet is to look at the main GUI screen since it will give you the information you need -- tell you if you are up to date on your Program and Virus Definitions.

It is prudent for users to not rely solely on a toolbar icon, but to also open the GUI once in a while to see what is in it, especially with security software IMO.  Do others ignore their firewall toolbar icons and never open the GUI?  I don't, and I open Avast GUI as well.  If you look at my Signature, I have other security software that I need to open their GUI.  Toolbars are simply toolbars and they do not replace GUI's.

Jack (and SafeSurf), I already answered these questions in this same topic.

Avast will request to reboot in case it is needed, independently of the method of installation or program update. There is even a specific setting for this. So, no matter what, the reboot is there (unless the USER decides not to).

Whether there is a manual program update, a program notification being clicked so to perform the program update, an automatic program update, or a clean install, the database is also updated in every of these cases. So there is no need to recheck the database, or perform a new database update, or manually reboot if Avast has not requested to. It "might" be useful for some cases (troubleshooting something) to reboot anyway, but generally speaking Avast makes it clear when the reboot is a "must", and it also updates the database on every program update.

To be clear, all the above mentioned is indeed performed, but NOT ALWAYS NOTIFIED (this *IS* part of the current discrepancies). For some users, they receive all the notifications. For others, only one. For others, the other one only. For some, NO notification and no program update. ALL these users have the almost the same settings and are in the same "period" of the updating cycle. I already explained the details of each case, several times. Hence: discrepancies.

As I mentioned, all these was already answered, as an OFF-TOPIC. And now we are talking about this again, just because this issue was somehow "skipped" by the readers of my long explanations.

All this is NOT part of this particular topic. Not only users keep posting off-topics (that may be still useful), but also others keep complaining about this long topic without any real contribution (even after I gathered the relevant posts and opened a new "clean" topic so to solve their complaints).

The bottom line: the 2 REAL issues of this topic are not resolved, and it is on the hands of AVAST TEAM now. I don't really know if this is actually going to be solved, because they haven't actually comment in relation to any of the reports.
Title: Re: updates notifications are gone
Post by: Enraged User on May 25, 2011, 03:59:19 PM
It is prudent for users to not rely solely on a toolbar icon, but to also open the GUI once in a while to see what is in it, especially with security software IMO.  Do others ignore their firewall toolbar icons and never open the GUI?  I don't, and I open Avast GUI as well.  If you look at my Signature, I have other security software that I need to open their GUI.  Toolbars are simply toolbars and they do not replace GUI's.

Sorry, but that is the worst defense of this issue with avast! that I can imagine.  If a feature is not working properly (i.e. update notifications), the burden for a workaround does not magically shift to users.

I used to be big into security software; I used HIPS software (and configured it to death), I was on Wilders all the time, I tried every bit of software under the sun...  That was a few years ago.  Today I have better things to do.

When I configure avast! to "Ask when an update is available", oddly enough I expect avast! to ask when an update is available!  Not only am I too busy to check the GUI constantly, I ... should ... not ... HAVE ... to!
Title: Re: updates notifications are gone
Post by: bob3160 on May 25, 2011, 05:29:12 PM
Quote
Not only am I too busy to check the GUI constantly,
How often do you think the program itself is updated ???
There are many things I do on a scheduled basis why is it so hard to also
include looking at the avast! UI on a regular (weekly) basis ???
Title: Re: updates notifications are gone
Post by: Jack 1000 on May 25, 2011, 08:51:45 PM
Quote
Not only am I too busy to check the GUI constantly,
How often do you think the program itself is updated ???
There are many things I do on a scheduled basis why is it so hard to also
include looking at the avast! UI on a regular (weekly) basis ???

It's not hard,

But we have to keep in mind that there are computer people out there who can barely check their e-mail.  In fact, several years ago there was a study put out by some computer magazine that said 75% of computer users don't even know the difference between an Anti-Virus and a Firewall!

There are people that are so misinformed about computer use, it's not even funny.  I have had people, although a very small minority, who are put off by Avast, because the yearly or every install requiring a new license key confuses them. 

When Joe and Jane Six-Pack have their computer and software set up by a half-assed to good knowledgeable computer person, there is a certain amount of responsibility for any computer company to assume that general computer populations a lot of times, may not be the sharpest knives in the drawer.  This means that if a setting is set to "Ask" when an update is available or to Auto-Update when an update is available, you have to assume that Joe and Jane six-pack are going to rely on that feature to work in a timely manner.  Remember, Joe and Jane six-pack may barely be able to get their e-mail.

Therefore, you can't put conditions into a program that are unexpected, because while 25% of us know what to do, come to the forum, open the GUI, know that you can check for updates.  Joe and Jane may have been told by their computer person who set up their system: "When you see the little pop-up box on the right-hand side of the screen that pops up above the clock, that says, "A new version of the program is available, you can than open the little Free Avast Anti-Virus icon, and than click on Update Program.  Than follow the instructions that show up on the screen."  If Joe and Jane Six-Pack, have been conditioned to do that with no prior computer knowledge or training, should they be forced to learn that there might be conditions in which the update process that they are looking for may never come? (Without opening the GUI, which Jane and Joe, and potentially millions of other Avast users don't know how to do.)

I have to agree with the above poster.  Responsibility should not have to automatically shift to the user, especially an uneducated computer user, if they have "Ask for updates" or "automatic updates" configured to show and they don't come.  I think that is why this topic is important.

Jack