Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Cariad on April 26, 2011, 03:15:04 PM

Title: Safezone
Post by: Cariad on April 26, 2011, 03:15:04 PM

I recently downloaded and installed Internet Security 6. I'm using Windows 7 32bit. Safezone does not appear under additional protection nor does the icon appear on the desktop gadget. Can anyone please tell me why this may be?

Title: Re: Safezone
Post by: spg SCOTT on April 26, 2011, 03:43:19 PM

Hi Cariad, welcome to the forum :)

The reason for the missing safezone may be this:

Quote from: Petr on April 19, 2011, 03:29:36 PM

When upgrading from 5.x to 6.0.1091+ SafeZone is not included by default.
It is possible to install it using update/repair, reboot is needed in most cases
to show in "Additional Protection" tab.

You should be able to add it via the control panel:
Start -->control panel -->Programs -->uninstall a program -->avast! Internet Security -->Click 'Uninstall/Change -->choose Change --> Check Safezone

Scott

Title: Re: Safezone
Post by: Cariad on April 27, 2011, 10:55:28 AM

Thanks Scott, I contacted support and it was first suggested I try "repair" but that didn't work. The next step was to uninstall, restart, download program again, restart and it was there. Then I regregistered and everything seems fine.

Title: Re: Safezone
Post by: spg SCOTT on April 27, 2011, 11:58:15 AM

Glad it is resolved now :)

You're welcome.

Scott