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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Jacquesr on May 01, 2011, 12:05:04 PM

Title: mail and internet not working
Post by: Jacquesr on May 01, 2011, 12:05:04 PM

Hello,

I'm on windows xp with thunderbird and firefox 4 and avast 6.0.1091

Installing avast I can't connect to Internet and use Thunderbird.

I had disabled Zone Alarm Firewal, same problems.

The only way to solve the problems is to stop Mail Agent and Web Agent.

I think it's not safe, is there other way before I returns to my previous anti-virus ?

Thanks for your help.

Title: Re: mail and internet not working
Post by: DavidR on May 01, 2011, 03:50:08 PM

Disabling the firewall basically doesn't disable it completely, there will still have low level drivers running and in some cases that would still block.

Enable it again:
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and reconnect to the internet and also try to collect your email, this should force the firewall to ask permission again

Title: Re: mail and internet not working
Post by: Jacquesr on May 01, 2011, 04:46:39 PM

I had made what you had told me.
No changes.

avastSvc.exe and AvastUI.exe are authorized to access the internet.

I haven't any problem with the previous free antivirus I used.

It's look like ports are blocked by Avast ?

Title: Re: mail and internet not working
Post by: DavidR on May 01, 2011, 04:59:23 PM

Yes they might well be authorised, but ZA has form for digital amnesia and despite being allowed blocks the process. That is why I said to delete the entries if present.

Avast free doesn't have a firewall and doesn't block ports, it monitors http and email activity via localhost proxies, it doesn't block. Something is blocking avast so nothing comes through those proxies, so it appears like the ports are blocked..

Title: Re: mail and internet not working
Post by: Jacquesr on May 01, 2011, 06:02:43 PM

I have deleted the entries and ZA asked me again to authorized the exe

Title: Re: mail and internet not working
Post by: DavidR on May 01, 2011, 06:17:02 PM

If that hasn't resolved it (you didn't say), then it may well be remnants of your previous AV.

What was the other Anti-Virus installed in this system, if so what was it and how did you get rid of it ?

It may be that it requires a detailed removal tool to clean up.

Title: Re: mail and internet not working
Post by: Jacquesr on May 01, 2011, 06:19:38 PM

It was avira and I uninstalled it properly with configuration pannel.

Title: Re: mail and internet not working
Post by: MayuraDeSilva on May 01, 2011, 10:39:16 PM

Quote from: Jacquesr on May 01, 2011, 06:19:38 PM

It was avira and I uninstalled it properly with configuration pannel.

avira and avast? No proper description @ the beginning anyway, no statement of avira @ earliest.

Cheers...

Title: Re: mail and internet not working
Post by: DavidR on May 01, 2011, 10:56:11 PM

Quote from: Jacquesr on May 01, 2011, 06:19:38 PM

It was avira and I uninstalled it properly with configuration pannel.

Check out this - Avira AntiVir Uninstall Package & RegistryCleaner (choose appropriate version):  Avira RegistryCleaner. http://www.avira.com/en/support-download-avira-registrycleaner (http://www.avira.com/en/support-download-avira-registrycleaner)