Avast WEBforum

Other => General Topics => Topic started by: bob3160 on October 08, 2004, 01:20:53 AM

Title: Windows Security Warning
Post by: bob3160 on October 08, 2004, 01:20:53 AM
I'm getting the following warning when trying to open an MP3 file in an e-mail.
I know this file is clean cause I just sent it to myself from another e-mail account.
I tried to save the file and get an error that states:
The Command failed to Execute. The error message or warning was issued by OE.
Any help on this would be greatly appreciated.
Title: Re:Windows Security Warning
Post by: inthewildteam on October 08, 2004, 01:28:25 AM
Unhelpful flippant reply,  Bill Gates doesn't like country?  ;D ;D ;D

Is the file corrupt (is it a playable mp3) or is this perhaps a function of your isp to stop music transfers?
Title: Re:Windows Security Warning
Post by: Eddy on October 08, 2004, 01:30:18 AM
Open OE > Options > Security allow files to be saved there.
Title: Re:Windows Security Warning
Post by: bob3160 on October 08, 2004, 01:44:52 AM
inthewildteam
It's defenitly clean. Took it off my own CD and put it on the computer.

Eddy:
I wish it was that simple.
Title: Re:Windows Security Warning
Post by: inthewildteam on October 08, 2004, 01:48:27 AM
Do you use Thunderbird mail client and will that allow the file?
Secondly, were you sending it to/from gmail, perhaps it might not allow mp3's?
Title: Re:Windows Security Warning
Post by: Eddy on October 08, 2004, 01:56:34 AM
You have to close and reopen OE before changes take effect there. Did you do that?


Just an idea. Do you happen to use the Windows Firewall? If so check its settings.

Perhaps this helps also:
http://www.winnetmag.com/Article/ArticleID/27527/27527.html (http://www.winnetmag.com/Article/ArticleID/27527/27527.html)
Title: Re:Windows Security Warning
Post by: inthewildteam on October 08, 2004, 02:00:15 AM
@bob3160,
just trying to send myself an mp3 through gmail to one of my pop3 accts to see if it works

Edit

Sent from gmail to a pop3 acct no problem, but I use Thunderbird for email.  Isn't a gmail thing if you used that.
Title: Re:Windows Security Warning
Post by: bob3160 on October 08, 2004, 02:18:11 AM
This problem has nothing to do with gmail.
I first ran into this problem when I received an e-mail from a friend and it had an mp3 file attached.
Since I had the problem with that attachement, I sent a file to myself which I knew was clean to use as a test and ran into the same problem.
Eddy the settings in OE are and have been my settings since I installed SP2.
They are not new.
Title: Re:Windows Security Warning
Post by: inthewildteam on October 08, 2004, 02:22:56 AM
@bob3160

can't offer any other suggestions, sorry!  My email client isn't the same as the one you are having problems with.  Got to admit defeat on this one.
Title: Re:Windows Security Warning
Post by: Eddy on October 08, 2004, 02:30:16 AM
Sometimes you have to change a setting in OE, close IE, reopen it, undo the setting, close, reopen, before they are active again. I've seen this behaviour quiet some times. Just give it a try. It won't hurt ;)

Time for some sleep here. I will check again tomorrow.
Title: Re:Windows Security Warning
Post by: bob3160 on October 08, 2004, 04:01:13 AM
Eddy
When I change the settings to block potential harmful files, I don't even have access to the file and OE displays the following: (see attached jpg)

When I change back and allow downloading and opening of files, I go back to the original error.
Do you know if there is any place in the registry where I can get direct access to this setting?
Thanks

By the way, I restarted the system after making each change even thou it probably wasn't required.
Title: Re:Windows Security Warning
Post by: conazus on October 08, 2004, 04:52:22 AM
Bob,

I used Outlook Express for years myself before switching to THunderbird.    I had the problem and it SHOULD be fixed by making sure that   "do not allow attachments to be saved or opened that could potentially be a virus"  is NOT checked.   That worked for me.    As said by the others, after making changes you normally have to close OE, then reopen it.    
Title: Re:Windows Security Warning
Post by: techie101returns on October 08, 2004, 06:35:06 AM
bob,

The only thing that comes to mind is the Filter control in Thunderbird and the Adaptive filter.

Check these to make sure they are not blocking the mp3 files.

I do not know of any other setting within TB that might affect the file in question.
Title: Re:Windows Security Warning
Post by: Eddy on October 08, 2004, 11:50:19 AM
Already checked out that link I gave you? That is a registry fix.
Title: Re:Windows Security Warning
Post by: bob3160 on October 08, 2004, 03:51:56 PM
Hi Eddy
I checked the link but the Mail registry subkey mentioned in the reg.fix doesn't exist in my registry.

Techie 101
This problem is in OE. I don't use Thunderbird.

Connie
I know it should have worked but, it didn't.

I have no problems with opening and saving jpg files but for some reason, mpg files don't open and can't be saved????? ??? ???
Title: Re:Windows Security Warning
Post by: conazus on October 08, 2004, 05:21:00 PM
 Yo Bob     Is this happening on the computer that is running 98?    Did you install that Unofficial Windows 98 SE Service Pack 1.6.2 on it?   Did it start happening after that??????
Title: Re:Windows Security Warning
Post by: bob3160 on October 08, 2004, 06:37:15 PM
No Connie, This is on my computer. The other computer is not online.
Title: Re:Windows Security Warning
Post by: conazus on October 08, 2004, 07:29:49 PM
 

This might help you  :)http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q291/3/87.asp&NoWebContent=1 (http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q291/3/87.asp&NoWebContent=1)
Title: Re:Windows Security Warning
Post by: bob3160 on October 08, 2004, 11:37:31 PM
Sorry connie I don't see anything in the file types where there are any restrictions placed on MP3 files.
Title: Re:Windows Security Warning
Post by: DavidR on October 09, 2004, 12:43:13 AM
Just a wild stab in the dark since I don't have SP2 installed. Is there anything in the Windows Security Center (WSC), because that warning window and Icon looks very like the WSC.
Title: Re:Windows Security Warning
Post by: bob3160 on October 09, 2004, 05:32:34 AM
David, unfortunately, there arent any settings in there outside of making sure you have an AV program and a firewall and letting you decide how to update you system.
I called MS and the only thing the wanted me to do was to disable ZA and enable Windows firewall and had me check the settings in OE pertaining to blockage of files. The settings in OE are and always have been correct and the firewall has no bearing on this problem.
I've tried running the FSC command but it found no errors in the files.
MS Support has no answer and wasn't of any help.  
 
Title: Re:Windows Security Warning
Post by: Eddy on October 09, 2004, 11:55:37 AM
Bob, create that subkey I mentioned earlier. Let's see what happens. If it doesn't work you can easily remove it again. No harm will be done.
Title: Re:Windows Security Warning
Post by: Eddy on October 09, 2004, 04:26:27 PM
Start regedit and create a backup. (file > export)

Navigate a simulair place as in the picture. Than rightclick on the 5.0 and choose new key and name it "Mail registry subkey" (without the quotes ofcourse)

Next click on that key so that it is opened. Then on the right side of the screen, right click and choose new key again. Name this one "Safe Attachments"

That will create a subkey under "Mail registry subkey"
Open that one and give it the value 0 (nul)

Now close regedit and reboot. See if that solves the problem. If not, remove the keys you just created and reboot. That will change back your system to how it was before editing.

If you feel uncomfortable, don't do it or let someone do it for you. Nevre take a risk with the registry.
Title: Re:Windows Security Warning
Post by: bob3160 on October 09, 2004, 10:21:54 PM
Sorry Eddy but thanks for trying I made the changes in the registry but still cant open or save mp3 files sent to me in an e-mail.
Remember, this problem only exists in an e-mail attachment. any place else, mp3's play just fine and I can move them save them or do anything else I want with them.
Title: Re:Windows Security Warning
Post by: Eddy on October 09, 2004, 10:42:06 PM
Looks like for some reason OE is not changing the setting or does not keep the change when you disable "do not allow attachments" In the registry under the OE section there should be a subkey called "mail", underneath this key there are 2 subsections called "Safe Attachments" and "Secure Safe Attachments" can you tell me the values they have?
Title: Re:Windows Security Warning
Post by: bob3160 on October 09, 2004, 11:08:28 PM
Thanks Eddy
Here they are:
Title: Re:Windows Security Warning
Post by: Eddy on October 09, 2004, 11:13:34 PM
"Secure Safe Attachments" has a value of 1 here. See if changing it from 0 (zero) to 1 does anything. Make sure OE is closed before making the change. If it doens't solve anything, just change it back to 0 (zero) again.
Title: Re:Windows Security Warning
Post by: bob3160 on October 09, 2004, 11:36:32 PM
Eddy:
No change so as you suggested, I've changed it back.
Title: Re:Windows Security Warning
Post by: bob3160 on October 10, 2004, 03:09:41 AM
Latest update:

I sent myself and mp3 file which I had renamed to jpg and had no problems receiving it and subsequently saving it to my hard drive. I then renamed it back to an mp3 an played it.
I also opened the attachment in my e-mail and since IrfanView is assigned as the default handles for jpg files, it was opened in that program and started playing the music.
Would any one like a Buck Owens.jpg file?
Title: Re:Windows Security Warning
Post by: conazus on October 11, 2004, 08:31:43 PM
lol Bob..  I did notice when reading through some of  the Microsoft help stuff that their solution was to rename the file.    Come on now   lol    We shouldnt have to do that.    

Title: Re:Windows Security Warning
Post by: bob3160 on October 11, 2004, 08:39:30 PM
Connie
In OE you can't rename you can either open or save. Open doesn't work and save comes back with an error. :'(
Title: Re:Windows Security Warning
Post by: conazus on October 11, 2004, 10:04:52 PM
Connie
In OE you can't rename you can either open or save. Open doesn't work and save comes back with an error. :'(

Bob..   I was talking about Microsoft saying that the cure is to rename the file BEFORE you attach it..  THen when you recieve it rename it back.       lol        What a stupid way to handle things.
Title: Re:Windows Security Warning
Post by: bob3160 on October 12, 2004, 12:24:54 AM
Connie
Which is exactly what I did in that test I made. However, I, nor any one else, have no way of knowing when and from whom I'm going to get an mp3 file.  Like you said, that's a totally ridiculous solution.
Title: Re:Windows Security Warning
Post by: conazus on October 12, 2004, 12:39:22 AM
total cop out on their part bob   :)    
Title: Re:Windows Security Warning
Post by: bob3160 on October 12, 2004, 01:56:55 AM
connie
Quote
umop episdn
What does that mean???? ???
Title: Re:Windows Security Warning
Post by: RJ on October 12, 2004, 02:14:46 AM
don't know if it is the same thing, but i had a problem once getting  mp3's, can't remember what firewall and anti virus i was using, I think at that point it was a combined package, but i had the same problem you are having and tracked it down to that being the cause of it.

At the moment running zone alarm security suite without the anti virus, and avast I have no problems with getting mp3 in e-mail.

Title: Re:Windows Security Warning
Post by: bob3160 on October 12, 2004, 02:25:27 AM
RJ
I don't know if you look at the entire Thread or just the last few posts but I did attach lpg.s of the  actual error messages and they have nothing to do with either ZA or avast!.
But thanks for the suggestion. :)
Title: Re:Windows Security Warning
Post by: inthewildteam on October 12, 2004, 02:39:18 AM
connie
Quote
umop episdn
What does that mean???? ???

upside down?
Title: Re:Windows Security Warning
Post by: Eddy on October 12, 2004, 02:41:56 AM
I think it means "time for a new keyboard" or "time for typing lessons" ;D ;D ;D
Title: Re:Windows Security Warning
Post by: bob3160 on October 12, 2004, 02:52:55 AM
inthewildteam
Thanks. Now that you mentioned it, that's exactly what it is.
Title: Re:Windows Security Warning
Post by: conazus on October 12, 2004, 04:25:41 AM
I think it means "time for a new keyboard" or "time for typing lessons" ;D ;D ;D

 :P  lol
Title: Re:Windows Security Warning
Post by: conazus on October 12, 2004, 04:26:54 AM
connie
Quote
umop episdn
What does that mean???? ???

seeing if you guys are awake   ;D

upside down
Title: Re:Windows Security Warning
Post by: S.Z.Craftec on October 15, 2004, 04:14:43 AM
I'm stuck in here... no clue what could it be. I have SP2 installed and since the first day I installed it on my system (XP Home Edition, but now I have it on my XP Pro as well) I didn't have any single problem.

I am using Outlook Express and I just tried to send myself MP3 file. Sent/received without any problems. I even tried the same thing with my SP2 firewall enabled... same thing, no problems.

Bob, did you try to check on Microsoft forums ? I don't have link right here, but I have to search. I used to access those forums through OE news groups. They can be very helpful, and best of all, those are binaries... so it means, you can post some attachments, like screenshots. That could help... just an idea.

Cheers !
Title: Re:Windows Security Warning
Post by: bob3160 on October 15, 2004, 03:27:05 PM
Hi Sasha,
My problem isn't in sending and receiving the MP3 file. It's not being able to open or save an MP3 file attachment in OE.
Title: Re:Windows Security Warning
Post by: S.Z.Craftec on October 16, 2004, 12:21:36 AM
I forgot to mention... I open them without any probems as well. I can save attachment somewhere on the disk and then start it as well as open MP3 directly from Outlook Express (from e-mail)...
Title: Re:Windows Security Warning
Post by: Lisandro on October 16, 2004, 04:38:36 AM
My problem isn't in sending and receiving the MP3 file. It's not being able to open or save an MP3 file attachment in OE.

Sorry to say the obvious but, can you open/save other files (different extention)?
Did you change the OE setting for open/save attachments?
Which application is associated with mp3 extension (Windows Media Player, RealPlayer, Winamp...)?
Title: Re:Windows Security Warning
Post by: S.Z.Craftec on October 16, 2004, 04:51:19 AM
Bob, just for the fun of it - take a look in here (Go to Internet Properties, then click on ADVANCED tab and see under SECURITY).

Is anything different than what you see on this screenshoot ?
Title: Re:Windows Security Warning
Post by: bob3160 on October 16, 2004, 06:12:12 PM
Sasha
Mine is a carbon copy of yours. No difference. :'(
Title: Re:Windows Security Warning
Post by: Lisandro on October 16, 2004, 09:04:52 PM
Bob, did you see my questions?  ::)
Title: Re:Windows Security Warning
Post by: bob3160 on October 16, 2004, 10:31:20 PM
Technical :
I have no problem with other extentions like jpg for instance.
MP3 is assigned to Jet Audio. I used to be assigned to Winamp but I just now changed the assignment.
Title: Re:Windows Security Warning
Post by: Staind on October 17, 2004, 06:01:14 AM
Have you tried playing the file from WMP ? Like, going into file > open and loading it?
Title: Re:Windows Security Warning
Post by: bob3160 on October 17, 2004, 12:57:24 PM
Staind
The problem isn't playing it. First you have to be able to OPEN it. and it's not the file type it's an OE and Security problem.
Title: Re:Windows Security Warning
Post by: S.Z.Craftec on October 17, 2004, 02:40:15 PM
Bob, have you tried to reinstall (repair) Outlook Express ? Here is something from Microsoft WEB site:

http://support.microsoft.com/?kbid=318378 (http://support.microsoft.com/?kbid=318378)

I remember, once I had huge problems accessing Housecall online scanner (Java 2 runtime environment involved). I know it has nothing to do with your problem, but still... Each time I entered housecall web site, my Internet Explorer used to freeze. Following that procedure, helped me instantly... Just another idea...

Cheers !
Title: Re:Windows Security Warning
Post by: S.Z.Craftec on October 17, 2004, 03:05:15 PM
Bob, another one...

Go to Control Panel, go into system properties and choose ADVANCED tab. Then click on SETTINGS under PERFORMANCE section (the one at the top). When next window is open, choose DATA EXECUTION PREVENTION tab (see attachment). Tell me which one is checked... if you have second one checked, then just add Outlook Express in the list. You'll see ADD button at the bottom... I'm, not 100% sure, but this might me solution for your problem. Good luck !

Cheers !
Title: Re:Windows Security Warning
Post by: bob3160 on October 17, 2004, 03:50:31 PM
Sorry Sasha:
Made the changes, rebooted, tested but, still the same error messages.
I've changed it back since that didn't help. :'(

Will be re-installing XP next
Title: Re:Windows Security Warning
Post by: Lisandro on October 17, 2004, 05:07:31 PM
The problem isn't playing it. First you have to be able to OPEN it. and it's not the file type it's an OE and Security problem.

Can you send the mp3 file to me? Replying the email?
Title: Re:Windows Security Warning
Post by: bob3160 on October 17, 2004, 05:23:55 PM
Technical:
The File is on it's way to you.

Sasha
Re-installing XP with SP2 didn't help still getting the same errors. :'(
That was a good excersize in futulity ;D and a waste of 40 min. ;D but, I didn't really have anything else to do. :)
Title: Re:Windows Security Warning
Post by: Lisandro on October 17, 2004, 05:33:21 PM
Technical:
The File is on it's way to you.

Sasha
Re-installing XP with SP2 didn't help still getting the same errors. :'(
That was a good excersize in futulity ;D and a waste of 40 min. ;D but, I didn't really have anything else to do. :)

I'm listening your country music right now... wake up in the morning or walking in the morning... Hello trouble  ;)

Coming back: the file is ok, a legitim mp3 that I could save and play  :-\
Title: Re:Windows Security Warning
Post by: bob3160 on October 17, 2004, 05:36:14 PM
Technical
I know that there isn't anything wrong with the file. I have it on my HD and can play it without any problems. I just can't open or save mp3 files in OE.
Title: Re:Windows Security Warning
Post by: Lisandro on October 17, 2004, 05:36:44 PM
Did you try another email client than OE?
Can you receive the file into another program (Thunderbird for instance) and then try to open/save the mp3 file?
Title: Re:Windows Security Warning
Post by: S.Z.Craftec on October 17, 2004, 05:59:39 PM
Bob, have you performed clean install of the Windows Xp (from the scratch on formated partition), or just reinstalled Windows XP over the existing OS ? There is a big difference... but, I believe you already know that. I know it's a pain in the rear end when you have to reinstall everything from the scratch, but at least, everything would work properly...

Cheers !
Title: Re:Windows Security Warning
Post by: bob3160 on October 17, 2004, 06:54:28 PM
Opera is web base and that works without any problems
Title: Re:Windows Security Warning
Post by: bob3160 on October 17, 2004, 08:52:01 PM
Sasha
Since I hardley ever get any MP3's sent to me, I'll just have to suffer with things the way they are. :'( My install was on top of the current XP.
I'll save the other for a time when I have no choice. ;D