Avast WEBforum
Other => General Topics => Topic started by: bucjim on May 02, 2011, 10:21:44 PM
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Just downloaded the full program. When I go to update the virus files. I get
Downloading file : Servers.def
Cannot connect to server.
Any help would be appreciated. This thing is not user friendly at all
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Set avast to: Direct Connection (No Proxy)
asyn
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I have been having this problem for some time with my Windows XP laptop ...
I have tried uninstall/ reinstall (the free version) and stillkeep getting this "cannot find server" message ..
My Windows 7 laptop has exactly the same settings and has no problem updating ...
Help Please !!!
Thanks in advance
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Set avast to: Direct Connection (No Proxy)
asyn
Did you do this?
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Thanks for the prompt reply asyn
Have done it now ...but still no joy .. message is the same ... :(
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Find the hosts file in "C:\windows\system32\drivers\etc" (hosts file may be hidden, so make sure you can see the hidden files in explorer)
Attach it to the next post.
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The host file is there... I can't open it though ... I don't know what program created it .... and the icon is the usual general one ... sorry I'm not being much help...
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It can be opened with notepad. It is a simple text file.
But you don't need to open it, just paste it to the next post with "Additional Options".
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Thanks .. it says " 127.0.0.1 local host"
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So that is okay. Let's see then:
Download Malwarebytes Antimalware free by clicking on the blue MBAM in my signature.
Install it.
Start it.
Go to the update tab and update it.
Then start a "Quick scan" (takes only few minutes).
A log will appear after the scan - save that to your disk and post the file here (click "Additional Options" at the bottom of post editor window to attach the saved log file).
We'll continue then.
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Right ..here goes .. I hope this makes sense to you :)
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Okay, there were some infections.
I see you had everything deleted, that's good.
Try to reboot and test the update again.
Please report back.
Thx.
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Thanks for all your help stephen , still the same old message I'm afraid ... :(
Your suggestions are still welcome ... surely there is a way to beat this ..
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Okay - what program version of Avast are you running? Pro? AIS? Or free?
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Download OTS (http://oldtimer.geekstogo.com/OTS.exe) to your Desktop and double-click on it to run it
Make sure you close all other programs and don't use the PC while the scan runs.
Select All Users
Under additional scans select the following
Reg - Disabled MS Config Items
Reg - Drivers32
Reg - NetSvcs
Reg - SafeBoot Minimal
Reg - Shell Spawning
Evnt - EventViewer Logs (Last 10 Errors)
File - Lop Check
Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
CREATERESTOREPOINT
Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
When the scan is complete Notepad will open with the report file loaded in it. Save the file as txt file (ANSI) and attach the log in your next post.
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Set avast to: Direct Connection (No Proxy)
asyn
Thanks Asyn,
That did the trick!
Jim
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Right Steven here we go again .. :)
I'm using the free version btw .. reinstalled yesterday and registered until 30/04/2012
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That is unreadable for me. Make sure the log is saved as ANSI.
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Sorry Steven ... hope this is better ... I was able to open the original with Notepad ?
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Yeah, thats okay.
Let me take a look at it. May take a while. ;D
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You are using the Ashampoo Firewall.
I'm afraid that is the culprit. AFAIK this FW prevents Avast from updating and Ashampoo has stated that there is no solution currently available.
My advice would be to uninstall Ashampoo FW and check.
If that helped, then leave Ashampoo go with Online Armor or Outpost (both have free versions).
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Absolutely agree on Ashampoo firewall being the culprit, many such cases in the forums.
In one of the most recent ones they actually got an acknowledgement from Ashampoo that they had a problem with avast.setup and the only resolution was uninstalling ashampoo firewall.
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Absolutely agree on Ashampoo firewall being the culprit, many such cases in the forums.
In one of the most recent ones they actually got an acknowledgement from Ashampoo that they had a problem with avast.setup and the only resolution was uninstalling ashampoo firewall.
And I did an OTS to find that out... ;D where I could have asked... silly me.
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Thank you! Thank you ! Thank you Steven !
You've cracked it ! It was the Ashampoo Firewall ... strange , because they've been running side by side for years , it must have been an update in the FW that knocked the Avast updates out ..
Can't thank you enough ..:) :) :)
|Regards
John
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Good, we solved that problem.
;D
Use OnlineArmor or Outpost then.
Happy surfing! 8)
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Thanks Asyn,
That did the trick!
Jim
You're welcome..!
asyn
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In the Moyea Web Player,the preview player can successfully connect to Flash Media Server in the same computer.But after I published it, it cannot connect to FMS in IE.Why? It seems not to load rtmp add-in.How to solve it?
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@ hesontode,
Your question is best answered by opening up a new thread as it is not related to this thread. We will help you there in the new thread.
Go to this link, http://forum.avast.com/index.php (http://forum.avast.com/index.php), scroll down to the Avast Free/Pro/Suite forum and click it, click the New Topic button at the top of the list and post there.
In your next post, please give more information about your OS, security software you use, Avast version and product installed, and more information about the problem. Thank you.
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@ hesontode,
Your question is best answered by opening up a new thread as it is not related to this thread. We will help you there in the new thread.
Go to this link, http://forum.avast.com/index.php (http://forum.avast.com/index.php), scroll down to the Avast Free/Pro/Suite forum and click it, click the New Topic button at the top of the list and post there.
In your next post, please give more information about your OS, security software you use, Avast version and product installed, and more information about the problem. Thank you.
New to the post here, but you could also use Comodo Firewall... One of the best.