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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: scrub on May 06, 2011, 06:49:52 PM

Title: Safe Zone and Mouse Pointer
Post by: scrub on May 06, 2011, 06:49:52 PM
Problem: When I open the safe browser, my pointer won't show.

Actions done: Re-installation

Result: Problem still exists

please HELP!!!!!!!!!!!!!!  :( :( :(
Title: Re: Safe Zone and Mouse Pointer
Post by: pk on May 06, 2011, 06:54:59 PM
haven't heard about it... I think I won't able to simulate this problem...

anyway, what's your OS (+ 32-bit or 64-bit) ?
Title: Re: Safe Zone and Mouse Pointer
Post by: scrub on May 06, 2011, 07:01:25 PM
windows 7 ultimate SP1 32-bit

 :-[ :-[ :-[
Title: Re: Safe Zone and Mouse Pointer
Post by: Nesivos on May 06, 2011, 07:06:27 PM
Just curious

How many monitors are you using?
Title: Re: Safe Zone and Mouse Pointer
Post by: MAG on May 06, 2011, 07:08:20 PM
Is it a laptop with a touchpad type pointing system used alongside a usb mouse? If so, have you tried diabling the touchpad (or unplugging the mouse)
Title: Re: Safe Zone and Mouse Pointer
Post by: scrub on May 06, 2011, 07:13:18 PM
Quote from: Nesivos on May 06, 2011, 07:06:27 PM
Just curious

How many monitors are you using?

just one. i'm using laptop
Title: Re: Safe Zone and Mouse Pointer
Post by: scrub on May 06, 2011, 07:15:51 PM
Quote from: mag on May 06, 2011, 07:08:20 PM
Is it a laptop with a touchpad type pointing system used alongside a usb mouse? If so, have you tried diabling the touchpad (or unplugging the mouse)

yes I am using a laptop with a touch pad. I tried unplugging my usb mouse and used my touch pad but it's still not working. did also the other way; used usb mouse and disabled touch pad and got the same result.  :-[ :-[ :-[
Title: Re: Safe Zone and Mouse Pointer
Post by: Nesivos on May 06, 2011, 07:34:10 PM
Are you using any special mouse setup or are you using the default mouse setup.

Go to Control Panel----Click on Mouse----------and check the Mouse Properties.



Title: Re: Safe Zone and Mouse Pointer
Post by: scrub on May 06, 2011, 07:56:53 PM
i figured it out. i switched to my default mouse pointer instead of the customized one. it's working now.

Thank you so much guys.
Title: Re: Safe Zone and Mouse Pointer
Post by: Nesivos on May 06, 2011, 08:07:19 PM
Glad we could help :)
Title: Re: Safe Zone and Mouse Pointer
Post by: scrub on May 06, 2011, 08:11:04 PM
Quote from: Nesivos on May 06, 2011, 08:07:19 PM
Glad we could help :)

yup, thanks again. but it would be nicer if customized pointers work in safe zone.

btw, i'm just new here and i can't comment on the Like AVAST on facebook thread. Personally, i clicked the icon and i think it should be gone in the UI after clicking it. :)
Title: Re: Safe Zone and Mouse Pointer
Post by: DavidR on May 06, 2011, 09:00:56 PM
The problem being that the safe zone is an isolated desktop so what is running has to be capable of running without stepping outside it or the protection levels are reduced for each exception.