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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: rjhat3 on October 15, 2004, 06:33:30 PM

Title: Problems installing avast! server
Post by: rjhat3 on October 15, 2004, 06:33:30 PM: I uninstalled norton today and installed avast! 4 sbs. An error occured while starting avast- virus chest server is not running. RPC communication failed. I havent found anything yet in help section to setup a chest, if thats even what I need to do. Anyone know what should be done?
Title: Re:Problems installing avast! server
Post by: Vlk on October 15, 2004, 06:35:06 PM: Check Control Panel ->Administrative Tools -> Services.
Is the avast antivirus service running? If not, can it be started?

BTW this is the NT4 server?
Haven't you considered updating it to (at least) Win2K?

Thanks
vlk
Title: Re:Problems installing avast! server
Post by: rjhat3 on October 15, 2004, 06:41:11 PM: Yes, this is the windows nt 4 system. When i go to services and try to start avast, it say avast could not be started-logon failure. any ideas?
Title: Re:Problems installing avast! server
Post by: rjhat3 on October 15, 2004, 06:46:01 PM: By the way, just incase it helps, when starting service, that error number is 1069
Title: Re:Problems installing avast! server
Post by: Vlk on October 15, 2004, 10:13:01 PM: Well that means the password for the account you were specifying during the avast setup was probably not correct.

Change the log on details (user name/password) on the Log On tab of the service's properties.

Thanks
Vlk
Title: Re:Problems installing avast! server
Post by: rjhat3 on October 16, 2004, 01:36:00 AM: Im confused. The password that i entered in the setup is used where? I havent got avast services to start yet. the only thing i have gotten to work is the advanced user interface. From there I can scan any drive, but i cant update the antivirus definitions. It just sits there with both percentages at zero. Im guessing that this is because the service isnt actually running. A single left click on avast icon results in a failure saying it cant be started. I have viewed the log and all errors refer to the chest saying that the chest server is not running (also due to a failed service?) There are three entries in the services tab under control panel related to avast that I can see. Two are running but avast server is not. Does any of this help?

thanks,
Rodney
Title: Re:Problems installing avast! server
Post by: rjhat3 on October 16, 2004, 01:38:15 AM: just to clarify, a single click on the avast icon in the quick start menu results in a failure
Title: Re:Problems installing avast! server
Post by: Vlk on October 16, 2004, 03:16:39 PM: Quote
Im confused. The password that i entered in the setup is used where?

It is used for the service. Each service in Windows runs under an account. It is either the LocalSystem account -- a special account that has unlimited local rights but no access to the network - or a regular (local or domain) account.

The avast service should ideally run under an account that has both local administrative rights and reasonable access to network resources (to enable on-access scanning of network shares).

The account under which a service runs can be configured in the service's properties. That's why I wanted you to review the properties of the "avast antivirus" service and make sure the username/password pair is specified correctly there.

Quote
just to clarify, a single click on the avast icon in the quick start menu results in a failure

So you get an error message? Can you post what is says, exactly? (or a screen shot)?

Thanks
Vlk
Title: Re:Problems installing avast! server
Post by: rjhat3 on October 18, 2004, 08:05:10 PM: The error simply says "The operation cannot be completed"
Title: Re:Problems installing avast! server
Post by: Vlk on October 18, 2004, 09:38:51 PM: After clicking the avast tray icon, you get this error message?? I'm sorry to say that but this sounds quite unlikely to me...

Or not the tray icon?

Thanks
Vlk