Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: stub on June 01, 2011, 09:42:32 AM

Title: Can't use version 6
Post by: stub on June 01, 2011, 09:42:32 AM

Downloaded version 6 but had problems with Win XP Pro 1. Then Firefox wouldn't work after reloading/rebooting Avast. Finally reloaded version 5 <sigh> and working after three wasted hours.

Am I doing something wrong?
Do I need to upgrade operating system <groan> beyond XP Pro 1?

Be well

Title: Re: Can't use version 6
Post by: SafeSurf on June 01, 2011, 09:52:54 AM

Yes, upgrade to SP3 first, then uninstall Avast and do a clean install of Avast.  Here is the uninstaller tool:http://files.avast.com/files/eng/aswclear6.exe (http://files.avast.com/files/eng/aswclear6.exe) - make sure you uninstall both version 5.0 and 6.0 if you installed both versions, then reboot before you reinstall Avast.

Title: Re: Can't use version 6
Post by: Lisandro on June 01, 2011, 01:23:39 PM

Why didn't you upgrade your operational system?
Like SafeSurf said, it would be better to do it before upgrading the antivirus.

Title: Re: Can't use version 6
Post by: DavidR on June 01, 2011, 03:34:52 PM

Well avast6 requires XP SP2 minimum. http://www.avast.com/free-antivirus-download#tab2 (http://www.avast.com/free-antivirus-download#tab2)

Aside from that it is always best to keep your OS fully up to date for obvious reasons.