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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Kingsix87 on June 19, 2011, 10:35:04 PM

Title: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 19, 2011, 10:35:04 PM
Hello,
I have Avast free 6.0.1125. This happens for a second time - when I play games or do something else very demanding and the antivirus tries to update itself I get blue screen. Windows 7 64bit, latest vga drivers, Core2 Duo. I know that it tries to update and it is related, because every time when I restart Avast tells me that an update has failed and when I try to update it manually it says the package is broken. The same goes for program update.

During the blue screen it "dumps memory to file" or something like that. I found the minidump with the current date and the one from the last blue screen, but they are 267KB and the forum doesn't allow me to attach them. So I archived them and this is the external link:

http://dox.bg/files/dw?a=2c380ed47c
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 19, 2011, 11:02:03 PM
Upload your minidump here: ftp.avast.com/incoming (ftp://ftp.avast.com/incoming)
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 19, 2011, 11:08:13 PM
Done!

061911-29640-01 and 060811-35037-01
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 19, 2011, 11:15:57 PM
Btw, did you have game-mode enabled..?
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 19, 2011, 11:17:51 PM
I don't remember. Now it is disabled, but usually it is on...
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 19, 2011, 11:20:57 PM
I don't remember. Now it is disabled, but usually it is on...

Turn it on and see if the problem is solved.
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 19, 2011, 11:40:39 PM
Well, since it happens every week or two, it will be difficult to determine if the problem is fixed. In gaming mode Avast still says "Last encountered error: the package is broken" when I try to update it.
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 19, 2011, 11:46:40 PM
Latest VPS is 110619-1
Do you have this..?
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 20, 2011, 12:04:08 AM
I don't know what this means.
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 20, 2011, 12:09:21 AM
I don't know what this means.

Open the avast GUI, you'll find it there.
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 20, 2011, 12:30:08 AM
If you mean virus definitions version - it is not the latest 110619-1. When I try to update it, I get the message: "Last encountered error: the package is broken". Same goes for the program update. I restarted the PC again, but it didn't help. My current version is 110619-0.

Btw thank you for trying to help me! I didn't expect such fast response.
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 20, 2011, 12:40:34 AM
1. If you mean virus definitions version - it is not the latest 110619-1. When I try to update it, I get the message: "Last encountered error: the package is broken". Same goes for the program update. I restarted the PC again, but it didn't help. My current version is 110619-0.

2. Btw thank you for trying to help me! I didn't expect such fast response.

1. Download an run this: http://files.avast.com/iavs5x/vpsupd.exe
2. NP, no time to lose. ;)
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 20, 2011, 12:44:36 AM
It said the vps is already up to date, but I still can't update the definitions.
Title: Re: Blue screen while autoupdating and gaming
Post by: DavidR on June 20, 2011, 12:54:04 AM
Try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

You may need to reboot after the repair. This has in the past resolved this out of sync issue between reported and actual VPS version.
Title: Re: Blue screen while autoupdating and gaming
Post by: pk on June 20, 2011, 01:50:41 AM
this is a bug in aswsp.sys driver
it will be fixed in next program update (this week)
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 20, 2011, 06:55:38 AM
Well, I hope the bluescreen issue will be fixed, too :)
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 20, 2011, 10:22:55 AM
Well, I hope the bluescreen issue will be fixed, too :)

Sure. See Reply #14..! ;)
Title: Re: Blue screen while autoupdating and gaming
Post by: Kingsix87 on June 20, 2011, 10:30:27 AM
Well, I hope the bluescreen issue will be fixed, too :)

Sure. See Reply #14..! ;)

I thought it was for the update issue.
Anyway, thank you very much. I'м lookинг forward to the fix :)
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on June 20, 2011, 10:32:50 AM
1. I thought it was for the update issue.
2. Anyway, thank you very much. I'м lookинг forward to the fix :)

1. No, it's a reply regarding your BSOD.
2. You're welcome..!
Title: Re: Blue screen while autoupdating and gaming
Post by: Anjalena on July 04, 2011, 02:39:08 PM
this is a bug in aswsp.sys driver
it will be fixed in next program update (this week)


Has this bug been fixed? Because I was just having the issue myself a couple of times this week. I was playing The Sims 3 and when Avast would try to update, I'd get the Blue Screen o' Death. And when I'd try to update it, it would tell me the package was broken. I uninstalled the program, rebooted, downloaded the newest one and installed it. Should that fix it? Because I've had to redo stuff TWICE now on my game and it's involved and time consuming and it's annoying the crap outta me! =(
Title: Re: Blue screen while autoupdating and gaming
Post by: Asyn on July 04, 2011, 02:43:05 PM
Which avast!..?
Which version..?
Title: Re: Blue screen while autoupdating and gaming
Post by: Lisandro on July 05, 2011, 03:25:59 AM
Try the latest version 6.0.1203 :)