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Other => General Topics => Topic started by: moy180 on June 20, 2011, 08:29:50 AM

Title: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 08:29:50 AM
Hello guys, i'll try to explain, english is not my first language:

since 5 days ago, when trying to automaticaly download updates for iAVS and Program updates, the progress bar starts ok, then it stops always at 163,000ish to 172,000ish; then it retries.  please see attchd pic.

my internet service and speed are ok, i've dwnlded lots of stuff ok.

please comment.

BR
moy
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: Coolmario88 on June 20, 2011, 09:57:46 AM
What version are you using?
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: Gargamel360 on June 20, 2011, 10:42:05 AM
Looks like trusty but rusty version 4 ;)
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: Asyn on June 20, 2011, 10:49:47 AM
Looks like trusty but rusty version 4 ;)

Yep.
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 07:26:08 PM
What version are you using?


Thank you guys... attchd is the version:
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: nmb on June 20, 2011, 07:29:04 PM
Please remove the picture. It contains your license number.

Also, Its time that you considered upgrading your avast to version 6. Better detections, features, lighter on resources, what not? You can upgrade it for free since your license is valid till September.
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 07:38:02 PM
Please remove the picture. It contains your license number.

Also, Its time that you considered upgrading your avast to version 6. Better detections, features, lighter on resources, what not? You can upgrade it for free since your license is valid till September.

oops, forgot to blur it, thanks 4 your help.  Do you think upgrading will do the job?
Title: !
Post by: drhayden1 on June 20, 2011, 07:39:49 PM
YES!!!!
and use this-the avast uninstall program then put on the current avast program
http://www.avast.com/uninstall-utility
Title: Re: !
Post by: moy180 on June 20, 2011, 07:42:55 PM
YES!!!!
and use this-the avast uninstall program then put on the current avast program
http://www.avast.com/uninstall-utility

THANK YOU DOC
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: scythe944 on June 20, 2011, 07:45:39 PM
ha ha, I have your license number!  ;D

Just kidding.  Be careful posting stuff like that though. ;)
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 07:59:18 PM
ha ha, I have your license number!  ;D

Just kidding.  Be careful posting stuff like that though. ;)

  >:( ??? :-\ ;)
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: DavidR on June 20, 2011, 07:59:35 PM
Fortunately I believe that the whole license number isn't displayed in the avast GUI.
Title: Re: !
Post by: moy180 on June 20, 2011, 08:03:37 PM
YES!!!!
and use this-the avast uninstall program then put on the current avast program
http://www.avast.com/uninstall-utility

THANKS AGAIN DOC
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: scythe944 on June 20, 2011, 08:05:58 PM
Fortunately I believe that the whole license number isn't displayed in the avast GUI.

Yeah, I don't think so either.  Didn't look long enough, but I didn't try copy/pasting it to see  ;)
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 08:09:11 PM
Fortunately I believe that the whole license number isn't displayed in the avast GUI.

Yeah, I don't think so either.  Didn't look long enough, but I didn't try copy/pasting it to see  ;)

do you want the license #?, here it is: KISH9MER9IN9TUJES
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: scythe944 on June 20, 2011, 08:15:13 PM
do you want the license #?

No, I didn't really.

You should remove that, why would you want to post on the net? If several people copy it and start using it, you'll just have your license blacklisted by avast and you'll have to purchase a new copy.  ::)
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 08:19:21 PM
do you want the license #?

No, I didn't really.

You should remove that, why would you want to post on the net? If several people copy it and start using it, you'll just have your license blacklisted by avast and you'll have to purchase a new copy.  ::)

LOL, thats a fake number, LOL, try it, you'll see... thanks anyway... I removed the attachment about 1 hour or more ago.  Can you still see it?
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: scythe944 on June 20, 2011, 08:21:12 PM
do you want the license #?

No, I didn't really.

You should remove that, why would you want to post on the net? If several people copy it and start using it, you'll just have your license blacklisted by avast and you'll have to purchase a new copy.  ::)

LOL, thats a fake number, LOL, try it, you'll see... thanks anyway... I removed the attachment about 1 hour or more ago.  Can you still see it?

No it's gone.  I don't care to try, I license my clients with the AMS server anyway.
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: DavidR on June 20, 2011, 08:22:45 PM
We don't need your license we have our own or are using the free version.
We are smart enough to know that isn't it the correct format for an avast license though ;D
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 08:24:11 PM
No it's gone.  I don't care to try, I license my clients with the AMS server anyway.
[/quote]

Where can I dwnld the avast 6 upgrade?  I cant find it, only update for 4.8.
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: scythe944 on June 20, 2011, 08:40:40 PM
Download the newest version of Avast (whatever product you need) from here: http://www.avast.com/free-antivirus-download

Download the uninstall utility: http://www.avast.com/uninstall-utility

Uninstall your current version of 4.8 from the Add/Remove programs in your Control Panel. Reboot into safe mode.

Use the avast uninstall utility instructions: http://www.avast.com/uninstall-utility

Reboot, Install the newest version and insert your license file.
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 20, 2011, 08:46:54 PM
Download the newest version of Avast (whatever product you need) from here: http://www.avast.com/free-antivirus-download

Download the uninstall utility: http://www.avast.com/uninstall-utility

Uninstall your current version of 4.8 from the Add/Remove programs in your Control Panel. Reboot into safe mode.

Use the avast uninstall utility instructions: http://www.avast.com/uninstall-utility

Reboot, Install the newest version and insert your license file.


I am sorry to bother you again, should I dwld the trial version and then insert my lic# ?
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: scythe944 on June 20, 2011, 08:51:43 PM
Yes, that should work just fine.  Once the license is inserted, it will convert into the full product.  I think you have to convert your old license to the new one first though, and I believe that can be done here: http://www.avast.com/resend-license-paid.php
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: nmb on June 21, 2011, 03:41:37 PM
Fortunately I believe that the whole license number isn't displayed in the avast GUI.

Is it? 4.8 stuff have vanished from my brain ;D
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 21, 2011, 07:02:47 PM
Yes, that should work just fine.  Once the license is inserted, it will convert into the full product.  I think you have to convert your old license to the new one first though, and I believe that can be done here: http://www.avast.com/resend-license-paid.php

hello doc, i downloaded the free trial A 6.0 ok, it updated ok, nice interfase, but it doesnt accept my licence number... it asks for an activation code... ?????????????

good day doc
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: Asyn on June 21, 2011, 07:10:38 PM
You don't need the activation code.
Just insert your license.
Did you request it here: http://www.avast.com/resend-license-paid.php
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: moy180 on June 21, 2011, 07:52:09 PM
You don't need the activation code.
Just insert your license.
Did you request it here: http://www.avast.com/resend-license-paid.php


I did already, and i got this:

Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified (moyxxxx@xxxx.xx).

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an avast! reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the avast! team
Title: Re: PLEASE HELP - NO UPDATE DOWNLOADS
Post by: nmb on June 21, 2011, 07:53:28 PM
I think it is this link which you should use to convert the license: http://www.avast.com/resend-license.php

Also, Use the email which you entered while buying avast version 4. It will not work for other email ids.