Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Eddy on October 23, 2004, 10:41:36 PM

Title: Problem with 4.5
Post by: Eddy on October 23, 2004, 10:41:36 PM
I already told this in the 4.5 release thread but it looks like it is snowing under there.

This is what happened sofar (briefly):
- One system
- Using Outlook for personal mail.
- Using Opera mail to recieve mail for a cybercafé.
- Everything was working fine.
- Upgraded to Avast 4.5
- Outlook remained working, Opera wasn't able to recieve mail anymore.
- Standard mail provider set in Outlook is mail.home.nl (for both smtp and pop)
- pop server in Opera is pop3.introweb.nl
- smtp provider in Opera is mail.home.nl (since Introweb doesn't allow relay of mail)
- Had to manually setup Avast4.ini and Opera for the pop account to be able to receive mail (the 127.0.0.1 trick)
- After that it is working.

1] Why the need to change the pop server and related setting in Opera in order to be able to receive mail again while it was working with Avast 4.1? Looking at the reaction of Vlk this shouldn't have happened.
2] Anyone else has this or can check it with Opera (and other browsers)?
3] Has anyone else have this problem?
4] Other related info or simular problems? Please let us know.


It is not a (big) problem for me. I already found a (the?) solution. But the fact remains that is shouldn't have happened. I think the people at Alwil also are interested in this.
Title: Re:Problem with 4.5
Post by: Eddy on October 23, 2004, 11:23:58 PM
Update:

I'v tried it with two other mail accounts. Just setting up the mail accounts, not configuring Avast to scan them. Borh where unable to retrieve mail when the Internet Mail provider was running. Disabled the imp and everything was working like it should.
Title: Re:Problem with 4.5
Post by: RejZoR on October 23, 2004, 11:33:51 PM
Maybe one mail had a timeout and had not yet released specific ports used by POP3/SMTP. I checked two accounts at the same time in Thunderbird and i didn't encounter any error.
Title: Re:Problem with 4.5
Post by: Vlk on October 23, 2004, 11:34:44 PM
Seems like an incompatibility with Opera mail(?)
Could you confirm that?
Is it e.g. working with the same config in Outlook Express?


BTW thanks for starting a new thread. I actually wanted to suggest that.

Thanks
Vlk
Title: Re:Problem with 4.5
Post by: Eddy on October 23, 2004, 11:43:34 PM
Vlk > Gonna try the same configuration in outlook express. Will report back here when I am done.

RejZor > Nothing to do with timeout. I tried that. Setting timeout in both Avast as well as in Opera to 10 minutes. Still the same problem
Title: Re:Problem with 4.5
Post by: Vlk on October 23, 2004, 11:46:00 PM
BTW do you see the Mail Scanner tray icon (the one with the tiny blue police beacon?) while Opera is trying to download mail?

Also, the icon should have a tooltip with the destination IP (i.e. the IP address of your mail server). Can you confirm that?

Thanks
Vlk
Title: Re:Problem with 4.5
Post by: Eddy on October 23, 2004, 11:54:06 PM
OK, tested it with OE (version 6). No default pop server set in avast4.ini. Same settings as I had in Opera. Sending and receiving worked without a problem.

It seems to be a problem related to Opera and receiving mails through a pop server.

Quote
BTW do you see the Mail Scanner tray icon (the one with the tiny blue police beacon?) while Opera is trying to download mail?
Yup, it is there when I try with Opera. And it does show the IP of the ISP mail provider.
Title: Re:Problem with 4.5
Post by: Eddy on October 24, 2004, 12:06:26 AM
Just hooked up a clean system with XP Pro SP2, only Opera installed. Mail worked fine.
Installed Avast 4.1, no problems.
Upgraded to 4.5, same problem appeared.

Used the same system. But now only with OE and Avast, no problem.

Sure looks like it is a problem with Opera and Avast to me.

btw, I'm using Avast Pro, not that I think it makes a difference with the home version.
Title: Re:Problem with 4.5
Post by: Vlk on October 24, 2004, 08:28:06 AM
I'll have it tested in our lab. Thanks for your input. :)
Title: Re:Problem with 4.5
Post by: Eddy on October 24, 2004, 08:30:09 AM
No problem, let me know if you need/want more info or if I can do anything else to help.

fyi: This is with Opera 7.54, registered.
Title: Re:Problem with 4.5
Post by: Lisandro on October 24, 2004, 05:17:31 PM
BTW do you see the Mail Scanner tray icon (the one with the tiny blue police beacon?) while Opera is trying to download mail?

Also, the icon should have a tooltip with the destination IP (i.e. the IP address of your mail server). Can you confirm that?

Thanks
Vlk

Now that we can't run MPW into XP SP2, how can I enable that icon? Only into avast4.ini file?  :'(
Title: Re:Problem with 4.5
Post by: Vlk on October 24, 2004, 07:26:49 PM
Technical, I don't understand. What icon do you mean? The tray icon of the Internet Mail provider?
Title: Re:Problem with 4.5
Post by: igor on October 24, 2004, 07:40:38 PM
Well, Technical is right... the only place (in GUI) to enabled the Internet Mail tray icon is the Mail Protection Wizard...
Title: Re:Problem with 4.5
Post by: Vlk on October 24, 2004, 07:44:26 PM
We could move this option to the Advanced page of the Internet Mail provider. Since it has already been translated for the Wizard no extra translation should be needed. I'll tell vojtech about this feature change req.
Title: Re:Problem with 4.5
Post by: GYL on October 24, 2004, 09:39:47 PM
I think it would bee good thing to present beta version on the home page of avast! so many people could try it.anybody knows when avast team will  propose 4.5 in his final version?
Title: Re:Problem with 4.5
Post by: Vlk on October 24, 2004, 09:49:33 PM
GYL,

1. yeah maybe tomorrow we'll post the beta notice even on the main web site.

2. please do not post off-topic. Start a new topic if you want to suggest something new.


Thanks
Vlk
Title: Re:Problem with 4.5
Post by: Lisandro on October 24, 2004, 11:03:23 PM
We could move this option to the Advanced page of the Internet Mail provider. Since it has already been translated for the Wizard no extra translation should be needed. I'll tell vojtech about this feature change req.

Thanks Vlk... I have no time to answer your previous question as Igor was faster  ;D
Title: Re:Problem with 4.5
Post by: vojtech on October 25, 2004, 11:38:08 AM
Eddy, please send me by mail the file Avast4\DATA\log\aswMaiSv.log generated during mail receipt. Before testing, add line
Log=20
to avast4.ini under [MailScanner] for detailed logging.
Thank you.
Title: Re:Problem with 4.5
Post by: Eddy on October 25, 2004, 01:06:08 PM
Oops, I'm just awake and forgot to put the line in the ini. Ignore the just send mail. I will change it and be back.

EDIT: Reset the settings back to as they where with 4.1, added the extended log line, new log send to the email.
Title: Re:Problem with 4.5
Post by: Eddy on October 25, 2004, 01:23:04 PM
Addition:

I just noticed that when I do NOT specify a smtp server in avast4.ini and only set smtp server in the mail client to 127.0.0.1 and the username to user#pop3.introweb.nl it also recieve the mail.
Title: Re:Problem with 4.5
Post by: RejZoR on October 25, 2004, 01:40:28 PM
Whole thing is abot settings in mail client itself. Before it was routed through localhost,but its not requred anymore. Just enter all POP3/SMTP info as if you were not using avast!.
Title: Re:Problem with 4.5
Post by: vojtech on October 25, 2004, 02:48:58 PM
Thank you very much for the log, Eddy. I think I found the problem, it will be fixed in the next update.
Title: Re:Problem with 4.5
Post by: Lisandro on October 25, 2004, 03:07:38 PM
Thank you very much for the log, Eddy. I think I found the problem, it will be fixed in the next update.

If helps to 'debug', version 4.5 correctly changed the email settings in Outlook Express only in case of non spam utility were used.
In Thunderbird, nothing happens well. I have to manually configurate it again.
Title: Re:Problem with 4.5
Post by: Eddy on October 25, 2004, 04:02:40 PM
RejZor :
If you read the entire thread you will see that it is needed to set it through localhost with the Opera mail client. That is what this is all about. It shouldn't be, but it is

vojtech :
Good luck solving it. If there is anything else I can do, just let me know.
Title: Re:Problem with 4.5
Post by: Vlk on October 25, 2004, 07:00:42 PM
Eddy, please try with the latest version. Chances are the problem has been fixed now.
Title: Re:Problem with 4.5
Post by: Eddy on October 25, 2004, 07:10:47 PM
Updated to 4.5.495, sofar it is working like it should. Seems that at least this problem is fixed. Well done.
Title: Re:Problem with 4.5
Post by: Vlk on October 25, 2004, 07:12:05 PM
Quote
Seems that at least this problem is fixed

At least this? ;) :) So you're aware of any other problems? :P
Title: Re:Problem with 4.5
Post by: Lisandro on October 25, 2004, 07:13:03 PM
Eddy, please try with the latest version.

What do you mean, I'm usign 4.5.495, is there any other?
Title: Re:Problem with 4.5
Post by: igor on October 25, 2004, 07:16:29 PM
The original beta was build 494. Today, it has been updated to 495.
Title: Re:Problem with 4.5
Post by: Eddy on October 25, 2004, 07:23:24 PM
Yes Vlk but only very small one. http://forum.avast.com/index.php?board=11;action=display;threadid=8072 (http://forum.avast.com/index.php?board=11;action=display;threadid=8072)
Title: Re:Problem with 4.5
Post by: Vlk on October 25, 2004, 07:34:22 PM
No no no :P
Test the last version ;)
Title: Re:Problem with 4.5
Post by: Eddy on October 25, 2004, 07:39:28 PM
That little one is also solved here. (Mentioned that in the other thread also).

Sofar no problems anymore here.
Title: Re:Problem with 4.5
Post by: bob3160 on October 27, 2004, 09:20:58 PM
The auto update doesn't seem to be working in 4.5 Pro
I currently have 4.5.495 and read in another thread that there is a newer version out. (4.5.497)
Updates are set to automatic and computer has been on since this morning.?????
Everything else is just fine.
Title: Re:Problem with 4.5
Post by: Dwarden on October 27, 2004, 10:27:25 PM
autoupdated to 497 fine ... it was just taking way too long (probably overloaded server :) ...
Title: Re:Problem with 4.5
Post by: bob3160 on October 27, 2004, 11:22:21 PM
I even tried rebooting the system and still can't get it to do auto update.
I know I can do it manually but, that's not the idea. :'(
Title: Re:Problem with 4.5
Post by: S.Z.Craftec on October 27, 2004, 11:24:50 PM
Quote
Seems that at least this problem is fixed

At least this? ;) :) So you're aware of any other problems? :P

This one still gives me problems...

http://forum.avast.com/index.php?board=11;action=display;threadid=8117;start=15 (http://forum.avast.com/index.php?board=11;action=display;threadid=8117;start=15)

Build: 4.5.497

Thanks for any further info...

Cheers !
Title: Re:Problem with 4.5
Post by: Vlk on October 27, 2004, 11:54:04 PM
Bob, this is actually by design.

Version 4.5 has been modified in the sense that program updates (unlike VPS updates) are distributed slower. Namely, during a period of one week (7 days).



This feature has been implemented to avoid congestion of our servers. Say update 4.1->4.5 will have almost 2 megs. With the current number of avast users we wouldn't be able to supply such a bandwidth in such a short time. Distributing the update evenly over a longer time period will help us mitigate the server load (and provide smoother update to everyone).

Of course, this does not apply to VPS updates that are delivered always on time (but are orders of magnitune smaller).


Hope this helps.
Vlk
Title: Re:Problem with 4.5
Post by: Lisandro on October 27, 2004, 11:56:58 PM
Please, Alwil, do not make the final release of 4.5 with these errors... Can you wait until they're fixed and keep it like beta until there?  ::)
Title: Re:Problem with 4.5
Post by: bob3160 on October 27, 2004, 11:59:19 PM
Thanks much Vlk. That answers my question. This way I and also others aren't going to get flustered when they notice a newer version out there. :) :)
Title: Re:Problem with 4.5
Post by: Vlk on October 28, 2004, 12:07:13 AM
Quote
Please, Alwil, do not make the final release of 4.5 with these errors... Can you wait until they're fixed and keep it like beta until there?


?? What do you mean technical? Which error(s) do you have in mind, exactly?
Title: Re:Problem with 4.5
Post by: S.Z.Craftec on October 28, 2004, 12:13:25 AM
Are my posts invisible ?  ;D I don't see anyone answering those questions. The problem I mentioned up there (few providers keeps terminating after system reboot). I don't think it's up to my system settings. Everything is like it was before... After upgrading to 4.5 Beta, problems with providers started to show...

Greetz !
Title: Re:Problem with 4.5
Post by: Lisandro on October 28, 2004, 12:20:28 AM
Quote
Please, Alwil, do not make the final release of 4.5 with these errors... Can you wait until they're fixed and keep it like beta until there?


?? What do you mean technical? Which error(s) do you have in mind, exactly?

Sasha said...
Providers resuming and shutting down, settings not saved, XML and ODBC weird behavior...
Title: Re:Problem with 4.5
Post by: conazus on October 28, 2004, 12:51:44 AM
 

 
In Thunderbird, nothing happens well. I have to manually configurate it again.

worked for me..    I setup Tbird with the normal pop and smtp settings.. then went into The Mail Wizard and it worked  
Quote
Title: Re:Problem with 4.5
Post by: bob3160 on October 28, 2004, 12:52:37 AM
Sasha I can confirm that. Just tried Windows Update and got an error message that the Services for Distributed Link Tracking Client had been disabled.It's not something that I or another program did. :o :o
Also none of the special settings are retained.... notes on e-mail settings advanced settings etc. etc etc
Title: Re:Problem with 4.5
Post by: S.Z.Craftec on October 28, 2004, 01:10:19 AM
Sorry Bob, I lost you there... what Services for Distributed Link Tracking Client had been disabled and where ? I don't have problems with Windows update... See here what problems I'm talking about:

quote from some other thread with this topic:
Quote
I have exactly the same problem as Negeltu... and what's even worse, it's not just Network shiled that's affected, but also P2P shield and Instant Messaging...   I started those providers prior to rebooting my system... every single time I log back on to Windows, providers are terminated, and only my STANDARD shield, Internet mail and Script Blocking are started and running...

Ah, yes... latest build here: Nov2004 (4.5.495)

Any idea on how to fix this, would be greatly appreciated.

I've heard other people are having same problems... not all, but quite large number...

Cheers !
Title: Re:Problem with 4.5
Post by: S.Z.Craftec on October 28, 2004, 03:00:58 PM
EDIT: Great news on my side !!!

All problems with avast! not-remembering-providers issue, solved after latest build update 4.5.498

Hurray !
Title: Re:Problem with 4.5
Post by: Unity on October 28, 2004, 07:22:39 PM
I cannot receive my emails since the last update ( 498 ).

I'm using Tbird with K9. It was working perfectly before the update.

As soon as i turn off the mail providers , it is working again.
I don't even see the ashmailsv icon in the taskbar anymore  :'(
Title: Re:Problem with 4.5
Post by: Vlk on October 28, 2004, 07:27:00 PM
So it just hangs? Or how does it behave, exactly?
This is XP SP2?
Title: Re:Problem with 4.5
Post by: Unity on October 28, 2004, 07:33:29 PM
Yes i'm using WinXP with SP2 and Tbird with the regular settings.

I mean no 127.0.0.1/110/user.name#pop.server.net settings with K9.
Just the regular ones.

I guess we can say that Tbird timeout.


Title: Re:Problem with 4.5
Post by: Lisandro on October 28, 2004, 10:01:35 PM
Unity, configure the email account as avast! does not exists  8)

New email detection is automatic and do not require user interaction.

Anyway, spam killer applications need that you manually change the email account settings according to their settings  ;)

If you search for the word K9 in the board you will find how other users solve this  8)
Title: Re:Problem with 4.5
Post by: Unity on October 28, 2004, 10:40:27 PM
well that s what i meant ^^

My settings are set for a K9 config without avast :)

Btw it was working perfectly with the 495 and 497 build.
Title: Re:Problem with 4.5
Post by: Eddy on October 28, 2004, 10:45:01 PM
Still wondering what these posts have to do with the initial problem I stated here ;D ;D ;D
Title: Re:Problem with 4.5
Post by: Unity on October 28, 2004, 11:01:29 PM
well problem with 4,5 sounds good enough for me  ;D
Title: Re:Problem with 4.5
Post by: bob3160 on October 28, 2004, 11:07:19 PM
Sorry Eddy
I also thought this was the place to post problems with avast!4.5
I also have a problem with Mailwasher Pro being scanned.
Title: Re:Problem with 4.5
Post by: Vlk on October 28, 2004, 11:11:19 PM
Why do you call it a problem? This is by design.

In 4.1, it was like
mail client  ---- avast ---- mailwasher ---- mail server


In 4.5, it's like
mailclient  ---- mailwasher ---- avast ---- mail server


What's the problem?
Vlk

Title: Re:Problem with 4.5
Post by: DavidR on October 28, 2004, 11:24:06 PM
I use Mailwasher differently (as do a number of others I know). Mailwasher - Mail Client > avast > server/inbox

4.1 - I run MW first (no change to original account settings, no 127.0.0.1 changes, etc.), this deletes email from the server and hands off to OE. I then download remaining emails left on the server and avast scans them into OE inbox.

So there is no checking of the small portion of each email MW downloads to analyse and no possibility of double avast headers. This however, may change with 4.5 (I can't say I have yet to upgrade to 4.5 beta).
Title: Re:Problem with 4.5
Post by: Unity on October 28, 2004, 11:52:02 PM
well i have deleted the access for ashmail in my firewall and it doesn't even ask for access when
i check my mail. Any idea on why ? i really doesn't understand why it's not working with this build  ???
Title: Re:Problem with 4.5
Post by: lukor on October 29, 2004, 12:24:51 AM
4.1 - I run MW first (no change to original account settings, no 127.0.0.1 changes, etc.), this deletes email from the server and hands off to OE. I then download remaining emails left on the server and avast scans them into OE inbox.

You can always swith off the automatic scanning in avast! 4.5 mail scanner and use it exactly as before (eg. vers 4.1) - as far as you believe, there are no viruses targeted for k9 and/or you're waiting for the first one to infect you.  ;)

Title: Re:Problem with 4.5
Post by: lukor on October 29, 2004, 12:34:41 AM
My settings are set for a K9 config without avast :)

Btw it was working perfectly with the 495 and 497 build.

Might I ask for some more detailed info: Does it work without K9? Does it work in K9 directly? Does it work in some other mail client on your PC? What are your account settings (username, server, port)? What port does K9 listen on  (default 9999) ? What port does ashMaiSv.exe listen on (default 110)?

Also, you might have a look at this thread, it's concerning "problems" with k9 as well. http://forum.avast.com/index.php?board=11;action=display;threadid=8099;start=msg65888#msg65888 (http://forum.avast.com/index.php?board=11;action=display;threadid=8099;start=msg65888#msg65888)

Bye.
Lukas
Title: Re:Problem with 4.5
Post by: Unity on October 29, 2004, 10:10:23 AM
Ok so i'm living in the twilight zone.  :o

This morning it's working again and i didn't modify anything.
Don't ask me why ,cos i have really no idea on what happened  
and i thought i was a skilled computer user ;D

Anyway , i'm crossing my fingers ^^  , thanks for your help guys  ;)
Title: Re:Problem with 4.5
Post by: Eddy on October 29, 2004, 10:19:32 AM
Must have been a early Halloween joke ;D ;D ;D
Title: Re:Problem with 4.5
Post by: DavidR on October 29, 2004, 02:43:35 PM
4.1 - I run MW first (no change to original account settings, no 127.0.0.1 changes, etc.), this deletes email from the server and hands off to OE. I then download remaining emails left on the server and avast scans them into OE inbox.

You can always swith off the automatic scanning in avast! 4.5 mail scanner and use it exactly as before (eg. vers 4.1) - as far as you believe, there are no viruses targeted for k9 and/or you're waiting for the first one to infect you.  ;)

I am not using 4.5 beta, I tend not to use beta programs, especially for something as critical as anti-virus software.

I am not using K9 either - I use MailWasher which doesn't download the full email or attachments, only a small part (the size can be set by the user) of it to analyse/detect spam - It views that in plain text and doesn't execute code. When analysis and user input marks email as spam, etc. for deletion, they are deleted from the mail server. It is not a case of nothing is targeting MailWasher (not K9) and I am certainly not waiting for the first one to infect me.

I can't see how switching off automatic mail scanning is any sort of viable option to get arround double scanning, ditch email protection completely ??? Switching it off will not be the same as with 4.1 as currently I run MW independant of avast and have avast automatically scan my email. The option you suggest would remove email protection completely (unless I'm missing something here), not the same as 4.1.

I can't believe that you would offer that as a serious option, perhaps that's the reason for the  ;). So if it was not serious, why offer it?
Title: Re:Problem with 4.5
Post by: lukor on October 29, 2004, 03:03:28 PM
I am not using 4.5 beta, I tend not to use beta programs, especially for something as critical as anti-virus software.

Sorry to say that, but this thread and others in this forum are about the 4.5 beta and it's new features.

The option you suggest would remove email protection completely (unless I'm missing something here), not the same as 4.1.

Ok, I must admit your are missing something!

All the old features of version 4.1 are present in the beta and will be present in the final release of version 4.5. Especialy I mean the Mail Protection Wizard and the option to manualy setup certain accounts (eg. in Outlook Express) to be scanned by avast!. By 'automatic mail scaning' in my previous post I mean the fact that avast! is now able to *automaticaly* catch all outgoing connections to POP3, SMTP and IMAP ports and perform a mail scan on them without requiring you to make any changes in your accounts.

If you firstly connect via <please_add_your_favorite_antispam_solution_here> and then separatly from your mail client, both of these connect attemps are scanned for viruses. If it does not suite your needs you can switch this feature off and will get exactly the same functionality as in previous versions (not mentioning other enhancements - new packers, bug fixes etc.)

It seems to me as a pretty serious option - you get a new feature, for free, and if you don't like it, you are not obliged to use it!

Cheers
Lukas.