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Other => General Topics => Topic started by: Thomaspoa on July 10, 2011, 05:03:20 PM

Title: Network Shield stopped and cannot be started
Post by: Thomaspoa on July 10, 2011, 05:03:20 PM

Windows 7 - most current Avast update 6.0.123

The network shield is stopped at start up.  I tried repairing the Avast.  Then I un-installed and re-installed it.  The network shield still won't start.

Title: Re: Network Shield stopped and cannot be started
Post by: Lisandro on July 10, 2011, 07:43:40 PM

Any other security software that could interfere?
Which was your previous antivirus?
Are you using avast free or AIS?
Any Internet filter? Proxy?

Title: Re: Network Shield stopped and cannot be started
Post by: Thomaspoa on July 12, 2011, 12:05:24 AM

Obrigado amigo!

No other security software.
No other antivirus has been installed on this machine, though I do use Lavasoft Adware.  Avast has been working fine for 1.5 years until this problem.
I'm using Avast free.
I have Windows firewall turned on.

Title: Re: Network Shield stopped and cannot be started
Post by: Lisandro on July 12, 2011, 12:08:00 AM

Strange.
Maybe it would be good to test an installation from scratch.

1. Download the latest version of avast! Uninstall Utility (http://www.avast.com/eng/avast-uninstall-utility.html) and save it.
2. Download the latest avast! (http://www.avast.com/eng/programs.html) version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode (http://www.pchell.com/support/safemode.shtml) and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade (http://www.avast.com/resend-license-paid.php) your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.