Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: masefield115 on July 10, 2011, 11:15:47 PM

Title: Lack of User Rights
Post by: masefield115 on July 10, 2011, 11:15:47 PM

I have downloaded the free version - but now I have received an error message which states that I do not have sufficient user rights, for any upgrades. I have even attempted to uninstall the software to then reinstall. Any ideas folks. Many thanks.

Title: Re: Lack of User Rights
Post by: Para-Noid on July 10, 2011, 11:37:12 PM

Not knowing what OS you are using try...control panel...programs and features...add/remove (XP) uninstall (Vista/Win7)...double click avast...scroll to repair and click...re-boot. Hope this helps.  :)

Title: Re: Lack of User Rights
Post by: Gargamel360 on July 10, 2011, 11:58:48 PM

Quote from: masefield115 on July 10, 2011, 11:15:47 PM

I have downloaded the free version - but now I have received an error message which states that I do not have sufficient user rights, for any upgrades. I have even attempted to uninstall the software to then reinstall. Any ideas folks. Many thanks.

Are you installing from Admin. account?  You should be, if not.

edit: btw, your email is showing public on the forum

Title: Re: Lack of User Rights
Post by: ine2201 on July 13, 2011, 01:10:43 AM

I have exactly the same problem.  Win 7 64 bit.  I uninstalled the prior version of Avast free using avast clear.  Have downloaded the install file three times.  I am an admin - "not enough rights..."  Tried "Run as Admin..."  Same exact thing.  This all started after a security update from Microsoft last week or so.  I have used Avast free for years - but now, I cannot install.  Here is full "details" from error message  I blocked some parts of the path for security using xxxx....:

12.07.2011 18:06:49 general: Started: 12.07.2011, 18:06:49
12.07.2011 18:06:49 general: Running setup_ais-4b3 (1203)
12.07.2011 18:06:49 system: Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
12.07.2011 18:06:49 system: Memory: 40% load. Phys:3708048/4194303K free, Page:4194303/4194303K free, Virt:2025980/2097024K free
12.07.2011 18:06:49 system: Computer WinName: XXXXXXXXXX
12.07.2011 18:06:49 system: Windows Net User: XXXXXXXXXXXXXX
12.07.2011 18:06:49 general: Cmdline: /sfx /sfxstorage "C:\Users\xxxxx\AppData\Local\Temp\_av_sfx.tm~a01112" /brandcode "A"  /srcpath "C:\Users\xxxxx\DOWNLO~1" /sfxname "setup_av_free"
12.07.2011 18:06:49 general: DldSrc set to sfx
12.07.2011 18:06:49 general: Old version: 465 (1125)
12.07.2011 18:06:49 general: Install check: 'C:\Program Files\Alwil Software\Avast5\AvastUI.exe' does NOT exist
12.07.2011 18:06:49 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
12.07.2011 18:06:49 registry: ERROR!:Cannot create registry HKLM\Software\AVAST Software\TestSetup, error code: 0x00000005
12.07.2011 18:06:49 general: Error:Not enough user rights to continue.