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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: G.Hayenga on July 20, 2011, 05:57:43 AM

Title: Unable to scan
Post by: G.Hayenga on July 20, 2011, 05:57:43 AM

I downloaded the Avast free version and installed it.  Install went fine.  When I hit full system scan I got the following error:

Unable to start scan.
There are no more endpoints available from the endpoint mapper.

Any ideas?

Title: Re: Unable to scan
Post by: Daris on July 20, 2011, 06:21:16 AM

What version of windows are you running? What other security based protection are you using? Which was your last antivirus? Was it uninstalled with their uninstall utillity tool?

Title: Re: Unable to scan
Post by: Gargamel360 on July 20, 2011, 06:29:41 AM

Well, just did a forum search on this.  There is no clear-cut solution to the error, as there is no clear-cut cause.  It has been brought on by many things.  Corrupt files. Bad installs. Infections. Unsolved mysteries.  Wish I could be more specific, but do a forum search yourself on "no more endpoints available from the endpoint mapper", and you will see the confusion.

The 2 simplest things that fixed it (depending on the cause, if any was found) are multiple reboots or a program repair. (start to uninstall Avast! normally but choose repair)