Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ianb on October 28, 2004, 07:50:17 PM
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4.5.498 HOME- XP SP2
Just updated to 4.5.498 version today. Every time I restart the computer though Avast wants to use my dial up account to check for updates.
I am on Broadband and have the settings set to "My computer is pemanantly connected to the internet".Never had this problem with other versions.
Any ideas ?
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Have you tried switching the settings back and forth, closing the settings windows between changes.
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I have tried to up-date my version of Avast on my computer - the key needs updating, I cannot get through to update it nor will it let me view the 'download' pages. Neither will it let my e-mail through. Please help - I'm not very good with these technical problems. ???
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Mary,
Please start a thread for your problem rather than add an unrelated problem to an existing thread. Try to select a forum like General unless this is directly related to the beta version.
We will also need a little more information to help as well.
- What OS are you using?
- avast! version and VPS file (virus database) number, e.g. 0436-4 (see about avast!)
- What actions have you taken to try and resolve the problem?
Also see this thread for further information and advice User's FAQ (http://forum.avast.com/index.php?board=9;action=display;threadid=4818).
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Thanks David, tried that before but it didn't stop it.
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Thanks David, tried that before but it didn't stop it.
UseRAS value of avast4.ini file should work... ::)
Can you see 'Settings' on my signature?
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First off I'd like to say that I appreciate this is a free AV and has free support via the forum.
BUT remarks like ::) don't help and will only deter your average user from posting. Fortunately I understood your post Technical but I'm sure plenty of others wouldn't have.
Changing the ini file made no difference whatsoever by the way.
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ianb
I know your having a problem and it's probably frustrating but, snapping at some one who is trying to help you, isn't the way to get help.
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First off I'd like to say that I appreciate this is a free AV and has free support via the forum. BUT remarks like ::) don't help and will only deter your average user from posting. Fortunately I understood your post Technical but I'm sure plenty of others wouldn't have. Changing the ini file made no difference whatsoever by the way.
Sorry if I did not satisfy you :'(
Well, nobody is perfect, me either, I try to help as much I can understand the user wants and could understand. If you understood my post I think you are happy now and everything is working. ;)
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SORRY Technical I think I misunderstood your posting.
I took ::) to mean IT'S OBVIOUS (which it isn't) but I can now see what you really meant.
Thanks for your help and sorry again for the misunderstanding. :-[
Will report back with results later.
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SORRY Technical I think I misunderstood your posting.
I took ::) to mean IT'S OBVIOUS (which it isn't) but I can now see what you really meant.
Thanks for your help and sorry again for the misunderstanding. :-[
Will report back with results later.
Never mind. For me, ::) = means I'm not sure, maybe.... It's my feeling about my knowleadge and not about the other. Ok, never mind, we understand each other. Let's focus on your problem. I'm waiting your report ;)
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OK, I've changed the ini file again and it makes no difference.
Just to be sure that it wasn't anything else trying to connect I un-installed Avast and it stopped. Back to 4.1 now and all ok.
I have none of the boxes (Permaneant or Dial Up) ticked at present and it works fine.
Next I will try going back to 4.5 and try with no boxes ticked. Maybe it gets confused with my always on connection (NTL) ? Will let you know what happens.
Once again thanks for your help and sorry for the misunderstanding.
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May have got something now.
It seems after an update that it is avastsetup01 that wants to connect via dial up ......... any ideas ?
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Looks to me like the update went wrong somehow and did not finish properly. If I remember correctly, there are a few other threads here dealing with that.
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Did you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
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I've repaired the programme and checked the ini file again. STILL avastsetup01 wants to connect via dial up.
Will have to wait for 4.5 proper to be released and then I can uninstall and re install clean.
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I've repaired the programme and checked the ini file again. STILL avastsetup01 wants to connect via dial up.
Can you explain a little bit more?
avast wants to update not to connect and if it checks for a connection it does not matter if it is a dial-up or DSL or any other.
How can you say that avast wants to connect via dial-up? It's not the way avast! works... Is this the exactly error (warning) message?
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Can you post a screenshot where it shows that Avast wants to connect?
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Thanks for the continued help.
I will start from the begining again and include pictures.
XPSP2 - ZA - SPYBOT - ADAWARE - SPYWAREBLASTER
* Checked and clean of spyware, also fine with CWShredder and Hi Jack
This.
* Install 4.1 HOME
* Set to permaneantly connected to internet.
* Disable VDRB and merge icon with main Avast icon.
* Give Email Scanner and Avast Setup access rights in ZA.
* Program: Updated (previous version: 4.1.418, updated version:
4.1.501) VPS up to date.
* Set "No Sounds" and Resident Protection to High.
* RE BOOT, ALL FINE. Check Email, go online. RE BOOT again - Still all
fine.
Ini file reads.
-------------------
[InetWD]
UseRAS=0
AssumeAlwaysConnected=1
--------------------
NOW RUN AN UPDATE TO 4.5 (as per instructions)
* - Program: Updated
(previous version: 4.5.501, updated version: 4.5.498)
- Vps: Already up to date
(current version 0444-3)
- Setup: Updated
(previous version: 4.5.501, updated version: 4.5.498)
RE BOOT (as requested by Avast) and I get this.
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Allow the email in
Zonealarm and am left with the Dial up box until I cancel it.
Check ini file .......
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[InetWD]
UseRAS=0
AssumeAlwaysConnected=1
----------------------
REBBOOT and ZA doesn't start, hangs, (not unusual after installing a
new AV) and I have to press the restart button.
Then get this (which I allow)
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followed by this again.
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CHECK Avast ini again - still ok. Check settings OK.
RE BOOT again. AND EXACTLY THE SAME HAPPENS.
Try a REPAIR, reboot and same again.
This has only happened since the last 4.5 update, prior to that all 4.5
versions were fine.
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Just noticed that I can't see Network Shield either, which I could before. Maybe this is a bad install but why ?
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Should have mentioned that Callnet is a back up Dial Up connection.
I've got it anyway. :)
Uninstalled and started again. When the (Dial Up) box came up again I clicked on settings and it had been changed to ALWAYS DIAL MY DEFAULT CONNECTION. Put this back to NEVER DIAL and all is fine.
Thanks for the help once again.
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Put this back to NEVER DIAL and all is fine.
Glad you find the solution :D
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Thanks Technical. Where has the bike gone :)
Just noticed ......... a changing icon ........ very nice.
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Good to hear the problem is solved. It took a while, but very positive things is that you and we never gave up on this! :D
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I guess the problem would have been solved also if you switched the Proxy settings in avast from "autodetect" to "no proxy" (Settings -> Updating (Basic) -> Details -> Proxy).
We have changed the default in version 4.5 -- in v4.5, the default value is autodetect which uses the IE engine to do the connection.
Cheers
Vlk