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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: pcs800 on July 25, 2011, 09:58:51 PM

Title: Avast blocking internet completely
Post by: pcs800 on July 25, 2011, 09:58:51 PM
Ok so I have bought a license for avast internet security, installed it and find I have no internet at all. If I disable all shields I then have internet. I uninstalled it, downloaded the free version and installed, same thing happens.
Windows 7 ultimate x64, any help?
Title: Re: Avast blocking internet completely
Post by: Asyn on July 25, 2011, 10:10:41 PM
Ok so I have bought a license for avast internet security, installed it and find I have no internet at all. If I disable all shields I then have internet. I uninstalled it, downloaded the free version and installed, same thing happens.
Windows 7 ultimate x64, any help?

Other security related software installed..??
Title: Re: Avast blocking internet completely
Post by: pcs800 on July 25, 2011, 10:25:42 PM
Nope, it's a new gateway machine, I am a techie and of course uninstall all norton, etc before starting to load up my apps.
Same thing happened on the last gateway I bought a couple weeks ago.
What is odd is that I ran the internet security version in trila mode for about 2 weeks and it worked fine. I then input my license file, avast updated, then reboot pc, no internet.
Title: Re: Avast blocking internet completely
Post by: Asyn on July 25, 2011, 10:38:25 PM
...I am a techie and of course uninstall all norton...

1. Run the appropriate tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
2. Follow instructions here: http://www.avast.com/uninstall-utility
3. Reinstall avast! IS: http://files.avast.com/iavs5x/setup_ais.exe
Solved..??
Title: Re: Avast blocking internet completely
Post by: pcs800 on July 25, 2011, 10:45:44 PM
I'll try it and let you know, my guess is no :-)
Title: Re: Avast blocking internet completely
Post by: Asyn on July 25, 2011, 10:49:57 PM
I'll try it and let you know, my guess is no :-)

Ok... ;)
Title: Re: Avast blocking internet completely
Post by: pcs800 on July 25, 2011, 11:03:26 PM
Ok so I have followed your suggestion above and now it works. ugg......
However, running the norton removal tool, nothin ghappened. No window, no removal confirmation, nothing. I am guessing that is because I already removed it using Revo uninstaller, which takes out the registry entries as well.
Anyway, if the problem creeps back in I'll come crawling back, thanks for the help ;-)
Title: Re: Avast blocking internet completely
Post by: Asyn on July 25, 2011, 11:07:31 PM
Ok so I have followed your suggestion above and now it works. ugg......
Anyway, if the problem creeps back in I'll come crawling back, thanks for the help ;-)

You're welcome..!