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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: colorado_bob on August 04, 2011, 10:28:20 AM

Title: Cannot update avast! with Wildblue satellite internet
Post by: colorado_bob on August 04, 2011, 10:28:20 AM: I have been helping a friend who recently installed satellite internet service through a company called "Wildblue". I installed avast! Free on her Win XP system. It seems to work, except that it won't update (neither program nor definitions, neither automatic nor manual). When I try a manual update, it shows a minimal length bar under "overall progress", and never moves from there. The system continues to work while the update waits indefinitely. It never seems to try to check for automatic updates (even though it is configured to do so).

I noticed that under UPDATE SETTINGS, neither choice was checked for "UPDATE PARAMETERS". I checked "My computer is permanently connected to the internet", but that made no difference.

I have written to Wildblue's support, but wanted to check whether there are any known problems from this community. As a satellite provider, they do provide some browser optimizations, including a proxy server, to overcome latency problems.

I have not yet registered this system (waiting until I see that it works), but it is well within the initial 30 days. That shouldn't prevent updates, should it?
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: SHARKY7SHARKY on August 04, 2011, 10:43:32 AM: Has she been using F-Secure antivirus, if so this might be why.
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: Asyn on August 04, 2011, 10:45:27 AM: Quote from: colorado_bob on August 04, 2011, 10:28:20 AM
I have not yet registered this system (waiting until I see that it works), but it is well within the initial 30 days. That shouldn't prevent updates, should it?

No.
Set avast! to: Direct Connection (No Proxy)
Solved..??
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: colorado_bob on August 05, 2011, 06:19:54 AM: Quote from: SHARKY7SHARKY on August 04, 2011, 10:43:32 AM
Has she been using F-Secure antivirus, if so this might be why.
Nope - no other anti-virus installed. Thanks for the suggestion.
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: colorado_bob on August 05, 2011, 06:21:41 AM: Quote from: Asyn on August 04, 2011, 10:45:27 AM
Set avast! to: Direct Connection (No Proxy)
Solved..??
Sounds likely. I won't be able to try it till I visit again.

Thanks!
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: Asyn on August 05, 2011, 07:21:15 AM: Quote from: colorado_bob on August 05, 2011, 06:21:41 AM
Thanks!

You're welcome..!
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: colorado_bob on September 02, 2011, 08:43:52 AM: Quote from: Asyn on August 04, 2011, 10:45:27 AM
Set avast! to: Direct Connection (No Proxy)
Solved..??
I finally got back and tried this - no change :(
Any other ideas?
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: Asyn on September 02, 2011, 08:59:23 AM: Quote from: colorado_bob on September 02, 2011, 08:43:52 AM
I finally got back and tried this - no change :(
Any other ideas?

Did you reboot afterwards..?
Which firewall..?
Other security related software..?
OS..?
Which avast..?
Which version..?
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: colorado_bob on September 02, 2011, 09:46:37 AM: Did you reboot afterwards..? :-[ no. I considered, but was in a rush. Hopefully that's it (and the rest of these answers are irrelevant). I'll be back to look at it this weekend.

Which firewall..? Windows
Other security related software..? No
OS..? XP SP3
Which avast..? free antivirus
Which version..? 6.0.x (whatever version downloaded on July 25)

Thanks!
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: Asyn on September 02, 2011, 09:49:50 AM: Quote from: colorado_bob on September 02, 2011, 09:46:37 AM
I'll be back to look at it this weekend.

Ok, awaiting your reply.
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: colorado_bob on September 07, 2011, 10:35:19 AM: The reboot (after setting Direct Connection (No Proxy)) did it.

Thanks!
Title: Re: Cannot update avast! with Wildblue satellite internet
Post by: Asyn on September 07, 2011, 10:48:17 AM: Quote from: colorado_bob on September 07, 2011, 10:35:19 AM
The reboot (after setting Direct Connection (No Proxy)) did it.

Thanks!

You're welcome..!