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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tjharring on August 04, 2011, 08:10:45 PM

Title: Problem Re-Registering
Post by: tjharring on August 04, 2011, 08:10:45 PM

I have used Avast free for a number of years and have never had a problem. I am currently using version 6.0.1203. I am receiving a message that my license will expire in 27 days. So I go to the maintenance tab and click registration, I click the register now button and a form opens asking for my name, location, and a final question that changes each time the form is opened. I enter the information requested, and click the register for free license button, and warning box opens that says, "Please complete the following form." and it brings me back to the entry form with my name and location still in it. I have tried to reboot the system. Try to register with no other programs running.

Any ideas?

Title: Re: Problem Re-Registering
Post by: DavidR on August 04, 2011, 08:22:05 PM

I'm not familiar with this new re-registration, but are all fields completed, any email address entered valid, etc. ?

What other security software do you have installed and what is your firewall ?

Title: Re: Problem Re-Registering
Post by: MAG on August 04, 2011, 08:26:37 PM

Quote from: tjharring on August 04, 2011, 08:10:45 PM

and a final question that changes each time the form is opened.

I'm intrigued - what sort of questions?

Title: Re: Problem Re-Registering
Post by: Hugob33 on August 05, 2011, 08:45:04 PM

I am glad I ran into this question [or problem], because I have had the same darn message for the past week and I can't seem to do any thing to make it go away. Just like yourself, I did all those things too.  So, If you get an answer or solution, PLEASE let me know  or post it here.
Thanks, Hugob33.

Title: Re: Problem Re-Registering
Post by: Asyn on August 05, 2011, 08:50:32 PM

Quote from: Hugob33 on August 05, 2011, 08:45:04 PM

So, If you get an answer or solution, PLEASE let me know  or post it here.
Thanks, Hugob33.

https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=612