Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Lisandro on October 31, 2004, 08:04:59 PM
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I'm really upset with ashServ.exe CPU usage. I described the problem bellow, using Vlk's instructions. In few words, after 1-2 hours of computer inactivity, ashServ.exe colapses and start using all CPU usage...
Only hard reset will bring me the computer again...
Each day on lauch time :(
I need a FTP site to upload the dump file and pray to get rid of this extremely boring trouble of each day... >:(
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1. I've downloaded the MS debugger
(http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.2.13.1.exe).
2. Install it with default settings.
3. Tryed to simulate the problem, i.e., wait for 1-2 hours of computer inactivity.
Start browsing and trying to 'force' the use of the brandwidth.
4. ashServ.exe starts to freeze, i.e., using all CPU available, well, in fact, up to 90%)
5. Disable the Standard Shield, otherwise the whole computer will fail, colapse.
6. Start the debugger. When started, hit F6 and in the process list, select "ashServ.exe".
7. In the Command window with a command prompt line at the bottom, type the following:
.symfix
This will instruct the debugger to use the Microsoft debugging symbol server.
This command should be accepted by the debugger with a message similar to this:
No downstream store given, using etc. etc...
Symbol search path is: SRV**http://msdl.microsoft.com/download/symbols
8. Tell the debugger to dump the process to a file with the .dump command:
.dump /ma C:\avast.dmp
This command take a lot of time to complete as the CPU usage is broked down by ashServ.exe.
But it also depends on the speed of the Internet connection, as it will donwloade the symbols
from the Microsoft site.
9. The debugger just won't tell when the process is finished.
The best way to find out is to type some garbage to the command prompt and see whether
it's responding or not. If it's responding, i.e. coplaining about invalid command or something
like that, the previous command has already completed and we're ready to go.
10. After that, shut everything down (both the debugger and avast).
11. Make a *.zip file with C:\avast.dmp file and upload to some HTTP/FTP site.
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OK so now you have the dump and can upload it?
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OK so now you have the dump and can upload it?
I don't know if the dump is useful as, at the time I get it, or better, the only time I can get the dump avast! does not seem to be stressing the system. Anyway, pk send me by IM the details to connect a FTP site of him but I couldn't connect.
Have you space into avast site for it? 8)
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Technical, try it now...
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Technical, try it now...
Wow!!! I'm uploading first your files (the jar ones)
After that I'll try the 20Mb of the dump ;)
Sunday bloody Sunday :P
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I'm not being able to upload .gif files here...
Although, I can upload in Maxthon forums.
The problem is posted there: http://forum.maxthon.com/forum/index.php?showtopic=9704&st=0&p=60693&
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So have you uploaded the dump to pk's ftp server?
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he's still uploading... 5-10kb/s
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:-[
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Don't give up ;D
89% done 8)
Average now 4,7 kbps :'(
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Finished 8)
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not exactly, i sent you an email
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not exactly, i sent you an email
Are you joking? :P
The only possibility now I think is splitting the file into small pieces... Can we try?
I'm already trying...
But I suppose you can go to sleep because it's late...
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hehe, 11pm is not late (wintertime!) ;D
keep uploading...
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Thanks... Your patience makes me ashamed :-[ :-[
Is there any possibility of the dump file is corrupt and worth nothing?
Situation now: 5/12 files of 1,423 Mb each ;)
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better upload again, or split the archive in small ones + use WinSFV tool to generate crc values for those files.
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better upload again, or split the archive in small ones + use WinSFV tool to generate crc values for those files.
Did you post wrongly?
I'm doing this and test the split/join the archive many times... it's working here!
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Did you get it? Work? 8)
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yes, extracted and sent to vlk
thanks
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yes, extracted and sent to vlk
thanks
Thanks. Waiting for Vlk and hopping it has some utility 8)
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wow!! that sounds like a bad problem, I wonder if anyone else gets this problem?
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Technical, I see no problem in the dump BUT it seems that the process is in the middle of doing a scheduled scan. Do you have a scan schedule set? If so, you shouldn't be surprised that ashServ.exe is taking up some CPU until the scan completes... :)
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If needed I can open my ftp server for upload. Just let me know. If not needed, pretend I never wrote this. ;D
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Technical, I see no problem in the dump BUT it seems that the process is in the middle of doing a scheduled scan. Do you have a scan schedule set? If so, you shouldn't be surprised that ashServ.exe is taking up some CPU until the scan completes... :)
What the hell you're right :o
I forgot that I scheduled a long time ago... the scanning could not finish in that time and ashServ.exe just use the CPU.
At least, I'm happy that we found it! Very thanks pk and Vlk for the 'dump' issue 8)
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Technical, an important question here is - does the scheduled scan ever complete?
I mean, does it run for a given time and then finishes -- or it just runs forever?
Thanks
Vlk
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Vlk, as I can see by the Sections results, some of them are finished, some of them, probably because of the crash (forced boot) are shown as 'in execution'. I have the last sections results stored if there is any useful information... Do you want a log or something?
So I can't answer your question. Sure, some of them started at a given time and then finished. Others not... I can't say they're running forever... Sometimes I tried to unable the residents and then start them again. Sometimes I used RejZoR's application.
Today, it does not happen as I remove the scheduling 8)
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Technical, an important question here is - does the scheduled scan ever complete?
Well, today is Sunday, it's the only day I scheduled a scan...
It does not finish anytime and the CPU was used up to 95%.
Some questions:
1) Using an on-demmand scanning, the CPU usage (even when not in background mode) is lower than the schedule task. :-\
2) The schedule scan is taking much more time to finish than the on-demand with same settings even I'm not using the computer.
3) ashServ.exe is running like SYSTEM at High priority :'(
4) Is the monitor and HDD power supply settings due to anything here? I mean, if the system go to stand by (if it is posible to a computer goes to this state while the scheduled tasks is running)
Seems that the scheduled action would ever posible to be started if it can't be finished before the user comes back to use the computer.
I really suggest that the user can set the task priority.