Avast WEBforum
Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: ClaireOKC on August 10, 2011, 03:02:31 PM
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....which is not feasible. Installed new versions of avast Internet Security, installed new versions of browser & email client, have reset email client according to provider's requirements, have then worked with a lot of combinations of email settings - most I could think of. When I disable Avast then I receive mail and browser windows pop right up. I enable shields one at a time and everything works fine, till I reboot, then have to disable Avast, and disable all sheilds and enable one at a time. I still can not send out email. This problem started when I upgraded to Avast 6. I like Avast, and there are so many settings variables that to go thru them all would be impractical and take forever. Please advise.
Vital stats:
OS: Windows 7 64 byte
Browser, Firefox 5
Email Client: Thunderbird 5
Avast: Internet Security 6 (paid - 3 set-ups)
Error message on sending email out:
Sending of message failed.
The message could not be sent because the connection to SMTP server mail.(my domainname).com timed out. Try again or contact your network administrator.
Have contacted Omnis [who hosts my domain name] administrator, and set email client according to their specifications, however this does not work. Omnis requies SMTP auth, which I set in Thunderbird, and turned off in Avast, but that didn't work, so turned it off in Thunderbird and set in Avast, and that doesn't work
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Hopefully one of the moderators can move this to the correct avast! Free/Pro/Suite Forum http://forum.avast.com/index.php?board=2.0 (http://forum.avast.com/index.php?board=2.0).
- avast! 5.x: SSL Problems The Mail Shield may not scan some e-mails - see http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458 (http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=458). Whilst this mentions avast5 it is also applicable for avast6.
What do you mean "you can't open browser or mail" ?
Clearly your are able to open the email program (which isn't what I take the above to mean) or you wouldn't be able to even check for or send emails if the program didn't open.
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
What was your firewall before installing AIS6 ?
EDIT: ~~~~
As a temporary measure stop the Web Shield that should allow you to brows, without having to disable AIS completely.
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Thanks for answering....I can open browser when I turn off shields on Avast! (which is not a way to keep my computer permanently). I can get email through the webmail configuration, instead thru my email client. The only way I can send is through webmail, again this is not a permanent solution for me as all my business and legal records are in my email client.
Thanks for help.
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If you can answer my questions that helps us to help you.
Did you follow the instructions in the link I gave so that avast can scan your email ?
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New version of the server isnt resolving it ?