Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Mr.Agent on August 13, 2011, 06:06:22 PM
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Asyn did give me a idea is it possible to add a support for sending a URL false positive in the chest ?
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as i said in the other topic, put the url(s) in a notepad file and send it from chest
name the file "malware_URLs"
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Ok Pondus i did see very late before creating this topic sorry. I make it as resolved but in same time its dont mean for avast! to see if its a way to make it easier.
Mr.Agent
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Asyn did give me a idea is it possible to add a support for sending a URL false positive in the chest ?
Well, I didn't talk about FPs..!! ;)
As we can submit URL FPs here: http://www.avast.com/contact-form.php?loadStyles
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Asyn did give me a idea is it possible to add a support for sending a URL false positive in the chest ?
Well, I didn't talk about FPs..!! ;)
As we can submit URL FPs here: http://www.avast.com/contact-form.php?loadStyles
Oh my bad... Well i think you both owned me now. "Dead" ;D
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Oh my bad... Well i think you both owned me now. "Dead" ;D
Well, not really, I just checked the link and there's a new entry...!!!!
Report of undetected malware
Great..!! :) Thanks for that..!!
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Unfortunately the latest addition won't allow for the inclusion of an undetected malicious site (without a file), I tried a test and that failed.
So you would have to create a notepad file with the URL inside as a work around, if you are going to have to do this, you might just as well send an email.
So it still doesn't cater for reporting Undetected malicious/phishing sites only reporting FPs on sites. Essentially it is using the old methods, sending an email to virus (at) avast (dot) com (no attachment as there is no physical file) outlining the issue and giving the URL in the body of the email.
The email Subject is probably more crucial as I would say it still has to be called 'Undetected Malware' for it to be filtered within the receipt system for action. I would go further and include 'Network Shield' in the subject to further define the problem and possibly attract attention. So the subject would be something like "Undetected Malware - Network Shield - Phishing/Malicious site" (whichever is applicable), without the Quotes.
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Unfortunately the latest addition won't allow for the inclusion of an undetected malicious site (without a file), I tried a test and that failed.
Thanks for testing and reporting back here Dave..!!
Maybe they'll include another option in the future, as they did for the FP site submisson, let's see. At least, it's an improvement. :)
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Hopefully they will add it, as it would be no different to the process of reporting an FP in a website, which is catered for in the existing contact form.