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Other => General Topics => Topic started by: vstlouis5@aol.com on August 23, 2011, 06:54:19 PM

Title: Error: archive is password protected
Post by: vstlouis5@aol.com on August 23, 2011, 06:54:19 PM
when running a full scan with avast security I get a message that says some files could not be scaned and in the scan report there are about 20 or more files that say Error: archive is password protected. I don't know of anything that password protected and how do I un-password them to compleat the scan. I feel like there is something going on with my computer and I need to find it. I am running Windows XP on a compact presario
Title: Re: Error: archive is password protected
Post by: DavidR on August 23, 2011, 07:04:44 PM
Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.

Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn't know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.

If you can give some examples of those file names, the locations and reason given why it can't be scanned might help us further ?