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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: DarkMasters on August 25, 2011, 08:56:29 PM

Title: (Solved) VDF update problem
Post by: DarkMasters on August 25, 2011, 08:56:29 PM
Are there any problems with Avast update server?
I'm using my computer and connected to the internet almost as a daily routine. I've noticed that sometimes my Avast definitions been outdated for two or three days in this past 3 weeks. Today I checked my Avast definitions and find it being outdated for 5 days (my current definitions is 110819-1).

Forcing it to update manually just initializing the update with no download or upload activity whatsoever.
Title: Re: VDF update problem
Post by: DavidR on August 25, 2011, 09:50:34 PM
What custom rules do you have in the windows firewall that might impact on the avast.setup (the update function) connection ?

What errors are you getting ?

Try changing the avastUI, Settings, Update, Proxy settings, Direct connection (no proxy).
Title: Re: VDF update problem
Post by: DarkMasters on August 25, 2011, 10:16:56 PM
I haven't change my firewall rules in this past 3 or 4 months. So I doubt there's anything in it that might hindering avast ability to update and connected to internet.

I already setting it to direct connection from the beginning, and I checked the "I only connect to the internet using a dial up modem" in the Update Parameters checkbox. I'm experiencing no problem in update with this settings before.

There's no errors. It's just won't auto update and forcing it to manually update just initializing the update with no upload or download activity.
Title: Re: VDF update problem
Post by: DavidR on August 25, 2011, 11:07:25 PM
Whist you may not have changed any rules, I have seen stranger things happen in 3rd party firewalls, e.g. apparent digital amnesia, were a program which has previously been allowed is suddenly blocked.

Which is why I asked if you had a rule/s for avast.setup, if so I would try deleting it and try to do a manual update again and see what the outcome is.

- Try a repair of avast:
Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You may need to reboot after the repair.
Title: Re: VDF update problem
Post by: DarkMasters on August 25, 2011, 11:40:28 PM
I already ease up my rule for all avast application and try the manual update again to no avail. It's still the same.

I'll try it again after rebooting my computer once or twice, though I can't do it now since I still have things to do. If after a few attempt it still unable to update then I'll repair the installation (though I really hate to do this, since it will reset all the Avast setting changes I've made).

Really, I hope Avast adding a feature which let user to export and import Avast settings in the future Avast program update.
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 09:29:48 AM
I am having the same problem,have not been able to update auto. or manual
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 09:37:21 AM
I am having the same problem,have not been able to update auto. or manual

Set avast! to: Direct Connection (No Proxy)
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 11:11:34 AM
I set the program to direct connection but it made no difference,this problem occurs on a Laptop Running Windows 7 Home Premium & also a Desktop running XP
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 11:12:52 AM
I set the program to direct connection but it made no difference,this problem occurs on a Laptop Running Windows 7 Home Premium & also a Desktop running XP

Other security related software installed..?
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 11:18:46 AM
I have Online Armour Firewall & also Super Antispyware Pro but no problems occured until 24/8/11
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 11:20:33 AM
I have Online Armour Firewall & also Super Antispyware Pro but no problems occured until 24/8/11

Which avast..?
Which version..?
OS..?
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 11:24:32 AM

Avast Pro 6.0.1203
Windows 7 Home Premium 64 bit
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 11:28:38 AM

Avast Pro 6.0.1203
Windows 7 Home Premium 64 bit

Install this: http://files.avast.com/files/beta/6.0.1270/setup_av_pro.exe
Does it work now..?
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 11:34:25 AM
Do I install over the previous version.
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 11:37:46 AM
Do I install over the previous version.

Yes.
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 12:00:11 PM
I did as you suggested but it has made no difference the program will not update 
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 12:11:25 PM
I did as you suggested but it has made no difference the program will not update 

Download and run this: http://files.avast.com/iavs5x/vpsupd.exe
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 12:52:53 PM
The link you suggested only updates earlier versions it will not update 6.01207
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 12:56:06 PM
Ok, clean all avast! related  entries in your firewall.
And let OA rebuild them afterwards.
Title: Re: VDF update problem
Post by: lankyknave on August 26, 2011, 02:07:05 PM
After cleaning the entries in Online Armour Avast has updated so the problem is fixed for now will letlyou know if it returns.
Thank you for your help
Title: Re: VDF update problem
Post by: Asyn on August 26, 2011, 02:13:08 PM
After cleaning the entries in Online Armour Avast has updated so the problem is fixed for now will letlyou know if it returns.
Thank you for your help

You're welcome..!
Title: Re: VDF update problem
Post by: DarkMasters on August 26, 2011, 08:42:35 PM
Yesterday my Avast still won't update even after a few attempt of reboot, trying to let it update automatically, and forcing it to update.

So, as a last resort before repairing Avast, I turn to ask my friends who use Avast whether they have the same update problem like I do or not. Most reply saying that they have no problem with update. Then, one of my friend telling me to trim my Visual C++ 2008 Redist. installation by keeping the latest version and removing the older version from my computer. I try her advice (despite of how strange it sounds to me) and removing 2 from 6 Visual C++ 2008 Redist. installed in my computer (I remove older x86 which I believe came from Avast installation and older x64 which came from my graphic card driver installation).

After removing those two, I try the manual update and finally Avast start the upload and download activity. The manual update went alright. Today, a few seconds after I connected to the Internet, Avast successfully auto updating itself. So, I guess my friend suggestion work after all and I don't need to resort to repair my Avast installation (and setting it all over again).