Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: curfew2 on August 31, 2011, 12:15:12 AM

Title: WebShield blocks internet access
Post by: curfew2 on August 31, 2011, 12:15:12 AM

Recently avast has been blocking internet traffic through the web browser (ie or firefox). I'm able to ping and email seems to work ok but browsing the internet results in the browser just trying to resolve the URL endlessly. The problem can be fixed temporarily by disabling webshield and re-enabling it.

PC is running Windows 7 Home Premium
Avast says it version 6.0.1203

So far I've tried:
-Running norton uninstaller
-Removing all things even remotely related to other AV
-Resetting winsock
-flushing dns
-Uninstalling Avast completely and reinstalling
-Checking for TEMP filed (as mentioned in another post)

Is there anything left to try?

Thank you.

Title: Re: WebShield blocks internet access
Post by: Pondus on August 31, 2011, 12:49:46 AM

do you have a firewall ?

Title: Re: WebShield blocks internet access
Post by: hubert.gabrys on October 01, 2011, 09:58:15 AM

I've the same problem since yesterday. Turning off windows firewall doesn't do anything. Only turning off webshield works.

Title: Re: WebShield blocks internet access
Post by: ady4um on October 01, 2011, 10:37:48 AM

Try:

Avast main GUI -> web shield (activate it) -> EXPERT settings -> "...well known browsers only". Save and reboot.

If it doesn't actually solve the problem, please revert back that setting to its previou condition.

Title: Re: WebShield blocks internet access
Post by: hubert.gabrys on October 01, 2011, 11:55:05 AM

Didn't help.

Title: Re: WebShield blocks internet access
Post by: DavidR on October 01, 2011, 01:40:11 PM

Quote from: hubert.gabrys on October 01, 2011, 09:58:15 AM

I've the same problem since yesterday. Turning off windows firewall doesn't do anything. Only turning off webshield works.

Essentially the windows firewall shouldn't get in the way, depends on your OS (not mentioned), XP has ZERO outbound protection, Vista & win7's Firewall has outbound protection, but is disabled by default. So unless you enabled outbound protection they shouldn't get in the way either.

You don't say what you have done to try and resolve the problem as the Original Poster did ?
This saves us repeating things you have tried and shows us what you might not have tried.